Userpilot

MAY 2, 2024

Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. Customer retention is the ability of a SaaS company to keep its existing customers subscribed to and actively using its software products over an extended period. 5-25 times.

Onboarding KPIs 86

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 86

Userpilot

OCTOBER 25, 2022

Companies are prioritizing customer service to boost their user experience, and self-service portals are an integral part of that. The crux of self-service support is proactively creating help that customers can use when they need it—without the trouble of contacting a human agent. What are self-service portals?

Data Visualization 89

Data Visualization Analytic Tools Customer Communications Customer Experience 89

The Accidental Product Manager

JANUARY 29, 2024

Auto product managers believe that software will control the future Image Credit: JC As product managers, we are generally fairly focused on what we need to do to make our product become a success. Now they are starting to understand that it may be the software that goes into their auto product that will capture customers.

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Download Product Management Product Manager Automotive 73

Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Data breaches in recent years are fuelling the demand for secure software experiences. In a nutshell, it analyzes software usage patterns. Userpilot chatbot.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Reporting Tools 97

The Product Coalition

NOVEMBER 1, 2022

Hence, service providers will identify the relationship between tourism and customer behavior. They include service quality, product quality, price, emotions, seasonality, age, etc. Outsourcing software development services help business owners in the hospitality industry to turn ideas into digital solutions through mobile apps.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Reveal

NOVEMBER 20, 2023

Reveal Embedded Analytics Creating comprehensive software solutions can be a daunting task. Nowadays, it’s not only possible but incredibly efficient to develop software solutions with stunning user experiences, seamless interactions, seamless theming, robust data binding, self-service dashboards, and powerful business intelligence.

Analytic Tools 52

Analytic Tools Software Review Data Visualization Technical Review 52

Userpilot

OCTOBER 20, 2022

Provide continued support using the self-serve support model to quickly answer user queries. User onboarding encompasses the entire process of making a new user proficient with your software. No one wants to fill out 30 fields while signing up for a service. Take advantage of this screen to learn a little more about your user.

Onboarding KPIs 93

Onboarding KPIs Customer Experience Data Visualization Certifications 93

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. What is self-service support in SaaS?

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 90

Feedback Software Analytic Tools Reporting Tools Data Visualization 90

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. On-demand, self-serve resource center.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Education 97

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. Use help center software to build your knowledge base. As your product/service changes, update your documentation to reflect those modifications. Self-service eases the workload of your customer support team.

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization Reporting Tools 102

Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A good knowledge management process is essential to succeeding with self-service support. Sounds ridiculous?

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Data Visualization 94

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? Software localization adapts your products so that it feels natural to users who speak a different language. Software developers are the target users of Localazy, which supports automatic web and mobile app translation into over 80 languages. Let’s do it!

Research Software 95

Research Software Analytic Tools Feedback Software Reporting Tools 95

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. Provide customers with self-service resources to assist them in real time.

Data Visualization 93

Data Visualization Feedback Software Product Research Analytic Tools 93

Reveal

JANUARY 9, 2023

In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . What Is Independent Software Vendor (ISV)? An Independent Software Vendor (ISV) is a business or an individual who builds, develops, markets, and sells software solution/s to be consumed by end users. Client Retention.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Userpilot

OCTOBER 6, 2022

According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Your website is a core aspect of customer communication management, sharing information with visitors through notification banners , blog posts, changelogs, etc. In-app messages.

Customer Communications 82

Customer Communications Feedback Software Research Software Analytic Tools 82

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? With the majority of users favoring self-service over contacting a support agent, it’s vital to provide them with the opportunity to get the information and the solution they need at any time. Want to start offering in-app self-service support?

Feedback Software 92

Feedback Software Reporting Tools Customer Experience Data Visualization 92

Userpilot

NOVEMBER 17, 2022

Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Help clients help themselves: Do this by building self-serve help centers—preferably in-app. Solve these problems by providing self-service options.

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Research Software 97

Gainsight

JULY 31, 2023

Sonos has taken customer support and engagement to new heights by leveraging Gainsight’s Digital Hub to build a comprehensive and centralized community that caters to customers’ self-service needs, consolidates valuable resources, and fosters user engagement.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Webinar 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. Add self-service support and use AI to show learning modules based on user needs and segmentation.

Artificial Inteligence 95

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 95

Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Data Visualization 94

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Read on as we explore the differences between self-serve and white-glove onboarding and help you to choose the right one based on your situation. With self-service onboarding, customers are more in control of their experience.

Feedback Software 82

Feedback Software Data Visualization Customer Experience User Testing 82

The Product Coalition

JUNE 8, 2022

Stay tuned as we discuss the same in this blog. In short, it defines software architecture by encompassing the app’s various use cases and functionalities. App users want an experience, rather than just functional products and services. But what is the cost of building this marketplace? This is when UI/UX comes into play.

Document 134

Document User Testing Customer Experience Reference 134

Userpilot

SEPTEMBER 28, 2022

To improve these metrics, use interactive walkthroughs to guide users to the activation point , use secondary onboarding to boost retention, drive account expansion using modals, analyze NPS feedback to proactively reach out to detractors, and offer in-app self-service support to reduce churn. Mixpanel – for product analytics.

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 77

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. If your product or service matches the expectations of your audience of potential customers, it can be extremely beneficial. How is AI used in marketing?

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

NOVEMBER 20, 2022

Offer self-service support with an in-app resource center to allow customers to find instant help. Offer self-service options. Self-service resources enable customers to troubleshoot their issues in real-time without having to contact support agents back and forth and awaiting their response.

Customer Experience 97

Customer Experience Feedback Software Analytic Tools User Testing 97

Userpilot

OCTOBER 20, 2022

That’s why this blog post shows you how to measure CSAT. You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. This feeling stems from the customer experience with your product and interactions with service teams. Give self-service options.

User Testing 92

User Testing Customer Feedback Feedback Software Customer Experience 92

Userpilot

NOVEMBER 16, 2022

Create product or service adoption programs. Set up a resource center for self-serve support. Resource Center: To provide 24/7 self-serve support. Create product or service adoption programs. You can use customer success software to automate the process and make it more effective. Activation checklists.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

MAY 31, 2022

They deal with numerous tools every day, so they subconsciously expect exceptional customer service. The benefits of proactive customer service include fewer support tickets, increased customer satisfaction , and better customer loyalty. Proactive customer service vs. reactive customer service.

Feedback Software 92

Feedback Software Reporting Tools User Testing Customer Feedback 92

Userpilot

JULY 5, 2023

TL;DR Customer satisfaction is the level of happiness your customers have with your product or service. Offer self-service options to let customers find solutions easily and remain satisfied. Segment your dissatisfied customers and offer them proactive customer service. What is customer satisfaction?

Customer Satisfaction 95

Customer Satisfaction User Testing Data Visualization Customer Experience 95

Userpilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Types of free trial models in SaaS For SaaS products, there are at least five free trial models : Opt-in free trial: Users gain access to the software without giving out their payment information. Trials can be tricky. There’s also the cost implication.

Feedback Software 83

Feedback Software Research Software User Testing Onboarding KPIs 83

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

JANUARY 26, 2023

To run a successful SaaS onboarding process , first choose the right onboarding model (low-touch, white-glove , or self-service ). Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team. White-glove onboarding vs. self-service onboarding.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

OCTOBER 4, 2022

You’ll also learn how to use customer retention software to maximize your retention game. Userpilot offers on-demand self-service support with an in-app resource center. Software companies can’t afford to joke with retention ; it’s literally the lifeblood of the SaaS business model. Offer self-service support (Userpilot).

Feedback Software 92

Feedback Software Customer Experience Customer Feedback Data Visualization 92

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. What is B2B marketing automation?

Feedback Software 94

Feedback Software Analytic Tools B2B Embedded Analytics 94