Userpilot

NOVEMBER 30, 2022

Applying tooltip best practices to your design ensures you only create in-app communication that moves customers to action quickly. From text size to color issues, many people struggle to find the right tooltip design, but this article will show you the right way to go about it. Long lines occupy space and tend to repel the viewer.

Analytic Tools 94

Analytic Tools User Testing Customer Experience Data Visualization 94

Userpilot

APRIL 14, 2022

Tooltips are a great way of relaying information in a targeted and interactive way. Userpilot offers a range of options to easily create flexible tooltips. What is a user onboarding process? What’s unique about the Airtable onboarding process? So what makes Airtable’s worthy of further exploration?

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

DECEMBER 19, 2022

Provide continued onboarding using tooltips, slideouts, and modals to offer in-app guidance. What is customer retention? What is a good customer retention rate? What makes for a good customer retention rate differs by industry. What makes for a good retention rate may also depend on your unique business context.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Product Research 97

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. An onboarding tooltip is a type of targeted popup enabling users to understand new features in a contextual way – they are often used to create interactive product tours.

Analytic Tools 97

Analytic Tools Customer Experience User Testing Customer Feedback 97

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools Reporting Tools 99

Userpilot

SEPTEMBER 12, 2022

So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Userpilot – for monitoring what users do in the product. What are the customer touchpoints in the customer journey?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

FEBRUARY 28, 2023

Then, create contextual tooltips to draw attention to the feature. Remind them of your product’s benefits and what they should do to immediately get value. Improve on what’s not working and double down on what is. What is user adoption? What is a good user adoption strategy?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Data Visualization 93

Userpilot

NOVEMBER 22, 2022

In this article, we’ll cover: What a customer education strategy is and what it includes. Use tooltips to increase product adoption by contextually showing users new features. What is a customer education strategy? This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases.

Education 96

Education User Testing Customer Feedback Customer Experience 96

Userpilot

JUNE 9, 2023

Segmenting power users lets you collect feedback on what they love the most about your product and what they want you to improve. You can send onboarding messages at each stage of the customer journey using welcome surveys , interactive walkthroughs , tooltips , checklists , modals, webinars, and customer surveys.

Messaging 79

Messaging Feedback Software Product Research Customer Feedback 79

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? The value gap is the difference between what your customers expect and what they get. Personalizing welcome screens can help your business attract more customers as it gives you a better idea of what your users need. What is the value gap in SaaS?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. How do you ensure that the tooltip appears when users hover over it? What should the descriptive text say? What is a tooltip?

Customer Experience 97

Customer Experience Messaging Education Reference 97

Userpilot

JANUARY 25, 2022

Commonly used patterns for showing off new features include release notes , walkthroughs , tooltips and modals. Definition: What is new feature onboarding? A small tooltip can go a long way. So what exactly might this new feature onboarding look like in practice? Why is new feature onboarding important for SaaS companies?

Research Software 93

Research Software Customer Experience User Testing Product Research 93

Userpilot

DECEMBER 19, 2022

In-app notifications are a mixture of UI elements like modals , tooltips , checklists, banners , and more. Trigger notifications contextually and make sure they are relevant to what the user is doing at the moment. What are notifications? What are the benefits of using notifications? Provide guidance.

Feedback Software 97

Feedback Software Reporting Tools User Testing Software Review 97

Userpilot

OCTOBER 10, 2022

What made them successful? Miro uses announcement modals to inform users of updated features, while Asana uses tooltips to highlight features that might be hidden. What is product marketing? In this article, we consider 10 SaaS product marketing examples. How did their product marketing strategy put their audience first?

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

OCTOBER 7, 2021

Known as "Guides," the product tours visible in Pendo's free trial are rather linear and tooltip-orientated. Pendo's product tours are largely tooltip-based , but can also include banners or lightboxes. The Guides in the trial were made from dummy data. Pendo's building block system is intuitive and easy to use.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 10, 2024

Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a knowledge base? What to include in self-service knowledge bases? Collecting feedback from customers : What better way to understand customer struggles than asking them directly? Create granular content.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. What is a digital adoption platform? What are the different types of digital adoption platforms? What are the key features of a digital adoption platform? In-app guidance In-app guidance shows the user where to go and what to do.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? This article considers what product experience is. Asana uses contextual tooltips to drive feature discovery. What is product experience in SaaS? What is product experience? The first tooltip shows users how to connect an account… Kontentino tooltip 1.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MARCH 23, 2023

But what are some contextual onboarding examples that could inspire you to implement it? In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software. What is contextual onboarding?

User Testing 83

User Testing Customer Experience Data Visualization Demo 83

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance. What is customer churn? What is a good customer churn rate?

Data Visualization 93

Data Visualization Feedback Software Analytic Tools Customer Experience 93

Userpilot

SEPTEMBER 6, 2021

From highlighting the user's next action to explaining a new product feature: there are few UX elements that are more versatile than the website tooltip. The only challenge is that building tooltips is not always straightforward, especially if you're not a trained web designer. What is a website tooltip?

Onboarding KPIs 93

Onboarding KPIs User Testing Customer Experience UX 93

Userpilot

JULY 6, 2022

Use hotspots , spotlights , or native tooltips to introduce users to relevant features they might miss otherwise. Use tooltips to announce new features and product enhancements to increase user retention and offer repeated value. Stay away from disruptive UI patterns when you can use simpler options like banners and tooltips.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. Don’t forget about in-app messaging: contextually relevant tooltips triggered by key events can help show your users what to do next.

Analytic Tools 93

Analytic Tools Feedback Software Marketing Product Marketing 93

Userpilot

MAY 12, 2022

What are the best practices for new product announcements? What tools and channels can a product manager use to effectively announce new products or features? The announcement plan should include who needs what information, when and via what channels it should be delivered. What is a product announcement?

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

Userpilot

JUNE 12, 2023

Start with building an understanding of what your users’ goals are with surveys. Next, define what the key activation points in the journey are. Make sure to gather feedback as you go and use what you learn to test and improve the experience. What is goal-oriented user onboarding? Book a demo to see it in action.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs User Testing 87

Userpilot

JULY 31, 2023

Anticipate customer needs and offer proactive help with tooltips. What is retention marketing? However, it’s also important to pay attention to retention , because what’s the point of acquiring users that won’t stay for long? Use interactive walkthroughs to improve feature adoption and drive value.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. Use onboarding checklists to show users what essential actions they need to take. Follow that up with interactive walkthroughs like tooltips, to show users how to complete those actions. What is UX design? The good news?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 29, 2022

Customer churn analysis is the process when you investigate why customers are churning and what could make them stay to improve user retention. – Analyze customers by segment to understand what types of customers are prone to attrition. – Use tooltips in the onboarding flow to drive feature adoption. Voluntary churn.

Data Visualization 103

Data Visualization Customer Feedback User Testing Customer Experience 103

Userpilot

JUNE 30, 2023

Utilize tooltips strategically to increase feature engagement. What is a customer engagement strategy? Then you can use them to create progressive tooltips within your product and trigger them when users interact with the specific feature. TL;DR A customer engagement strategy combines activities and tactics to drive engagement.

Customer Experience 86

Customer Experience Customer Feedback Feedback Software Analytic Tools 86

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? With Userpilot , it’s easy to localize in-app experiences like tooltips and modals to appear in a user’s native language. What are UX design trends? Understanding what users expect when they engage with your product is the first step in improving their experience.

Feedback Software 114

Feedback Software UX User Testing Embedded Analytics 114

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? What is customer retention marketing? What are their goals? And, what pain points do they wish to address with your product? How can a personalized experience help drive retention?

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Experience 95

Userpilot

MARCH 27, 2024

How often have you clicked away from a page simply because you couldn't find what you were looking for? What is secondary navigation? The secondary navigation of your website or application can make or break product engagement —that’s how essential it is.

Feedback Software 103

Feedback Software Research Software Data Visualization Product Research 103

Userpilot

MAY 17, 2023

What’s product experience (PX)? What is product experience (PX)? In short, product experience describes what your users are feeling when they’re interacting with your product. What affects the quality of PX ? Why does it matter? These are the key questions that we discuss in the article. Let’s dive in!

Customer Experience 93

Customer Experience User Testing Analytic Tools Feedback Software 93

Userpilot

FEBRUARY 4, 2023

Using tooltips and running webinars to guide customers can help you drive feature discovery. What are strategic initiatives? A strategic initiative is what can help your company achieve its long-term vision. TL;DR Strategic initiatives are a company’s purposeful, long-term activities to achieve larger goals and objectives.

Feedback Software 96

Feedback Software Analytic Tools Research Software Product Research 96

Userpilot

APRIL 26, 2022

So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate. Tooltips concisely highlight new features while customers use the product. Tooltips concisely highlight new features while customers use the product. What is product adoption in SaaS? Source – Mixpanel.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

JULY 30, 2023

What is customer segmentation in marketing automation? What is marketing automation software? What are the different types of customer segmentation? Then you can trigger in-app guidance, like onboarding tooltips, to help users conveniently onboard. Tooltips with Userpilot. Behavioral segmentation.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Customer Experience 95

Userpilot

APRIL 13, 2022

You can build them using templates, and there’s also a WYSIWYG (what-you-see-is-what-you-get) visual design studio editor for creating new designs from scratch. Types of Guides you can create using Pendo include Lightbox, Banner, Tooltips, Polls, and Walkthroughs. What is a Pendo Guide? Let us show you why.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97