Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. A churned customer is someone who stopped using your product after a while. A high churn rate leads to low customer lifetime value and a negative brand image. Unresponsive customer support.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Keep them updated about their order or provide additional support to help them maximize the product value. Userpilot is a product growth platform. It helps create in-app experiences to optimize user conversions.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

OCTOBER 1, 2021

There are few more important topics than personalized onboarding for SaaS businesses that want to form a genuine, win-win relationship with their customers. Unfortunately, there are many SaaS companies that try so hard to be personal that they end up seeming desperate, or, even worse, downright creepy. Avoid linear product tours.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

NOVEMBER 16, 2022

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

MARCH 29, 2024

Poor product-market fit. Ineffective marketing/poor marketing strategy. Complicated product. Reasons for funnel leaks at the bottom: Insufficient in-app guidance. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Wrong acquisition channels.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. When users are considering your product and comparing it with other alternatives. Intent stage (MoFu).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? Whether you have a brand new product launch in the pipeline or planning to r elease a new version or feature , our article will guide you through the process step by step and help you develop an effective launch plan. How do you launch a SaaS product?

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Successful customer education program examples in SaaS.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS? The active user is a regular user of your product who enjoys it but is yet to become a loyal customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. What is product-led growth? What does PLG stand for in marketing?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. Why is user engagement important?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 2, 2022

In this article, we cover: How to define product value and a value-added product. How to measure product value. 10 ways to add value to products in SaaS. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. Social proof is a powerful selling tool.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

OCTOBER 29, 2020

Product Marketing is a fairly new domain and the role of ‘Product Marketing Manager’ differs greatly from organization to organization. You may want to jump to a relevant section: Who’s a Product Marketing Manager? Product Marketing Manager’s Role and Responsibilities (depending on the company).

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userpilot

NOVEMBER 22, 2022

How can your product marketing team ensure you create the right content to help customers get value? Finally, constantly test and improve your customer education strategy by collecting feedback and acting on it. Use tooltips to increase product adoption by contextually showing users new features. Step 3: Set goals.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. In addition to monitoring data, it’s important to start gathering feedback as soon as you start your 10% rollout.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

NOVEMBER 30, 2021

Are you on the hunt for the perfect digital adoption platform (DAP)? While it’s a relatively new term to enter the SaaS lexicon, there are already a number of choices on the market. Appcues is one of the more expensive tools, clocking in at $879/mo paid annually (its cheaper plan only includes five user segments).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. Geoff Watts, Author of Product Mastery.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. Product management is a cross-functional role responsible for all stages of product development. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Collect continuous feedback with multiple types of surveys.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

BrainMates

FEBRUARY 26, 2019

Having spent several years playing both Marketing and Product Management roles, I can confidently suggest that every Product Manager who wants to make a significant impact on the overall success of the business should switch to Product Marketing roles several times in his career. It happened with me too.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Workplace is about connecting people.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Coalition

MARCH 29, 2018

Product and sales teams should be able to identify buyers and users by title, likely budget/time spent solving their problem, and which methods they’re using, by product or process. Our solution uniquely solves the problem. The fewer competitors offering solutions, the better. Need help with your value proposition?

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. Imagine you would like to design a new mobile app interface in Berlin. We adopt the best practices, and we apply them when designing our clients’ products. .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

MAY 9, 2020

In March I set out to help product leaders answer this question. Through interviews, case studies, and community dialogue I continue to identify emerging product management best practices, product strategy pivots, and delivery practice trends that will impact our profession for years to come.

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

Userpilot

FEBRUARY 17, 2021

February Product Conferences. Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. Product Marketing Rendezvous. Source: Product Marketing Alliance. Source: uxdx.com/apac/2021.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

The Product Coalition

AUGUST 12, 2020

Using it for branding and storytelling Branding and storytelling might sound like the sole property of the marketing team, but as a Product Manager, storytelling is your best friend. With so many similar products on the market, brand is a huge influence over potential customer buying habits.

User Testing 92

User Testing Research Software Product Research Customer Experience 92

DISQO

JULY 6, 2020

Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino knew they had an audience and a market need. But those tools cast too wide a net. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 75

User Testing Feedback Software Customer Feedback Data Visualization 75

Andrew Chen

DECEMBER 26, 2018

If you have feedback on this format, shoot me a tweet! It goes over historical precedents for give/get referrals, content marketing, and trying to bootstrap two-sided marketplaces. It’s a collection of links about marketplaces – from solving the cold start problem to metrics on marketplaces to specific case studies.

User Testing 80

User Testing Enterprise Feedback Software Customer Experience 80

UX Studio: Product Management

OCTOBER 24, 2019

And the evolution of technology doesn’t end here as today we’re experiencing the integration of IoT services into our homes controlled with our voice. Looking back at sci-fi movies from the 80s and 90s, they weren’t that far off from how technology in future homes will look like. The smart home product market has expanded.

Customer Experience 50

Customer Experience Feedback Software User Testing Product Research 50

DISQO

JULY 6, 2020

Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino knew they had an audience and a market need. But those tools cast too wide a net. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Many of the necessary pieces for product-market fit were in place when Rhino launched. Rhino knew they had an audience and a market need. But those tools cast too wide a net. Alpha’s rapid consumer feedback platform was instrumental in helping Rhino identify, define, and reach this target audience.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another impressive dimension of Userpilot’s software is event tracking and feature tagging. Userpilot features: The main platform functionality.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. As experts note, while blue oceans promise lucrative opportunities, not every new market lives up to expectations. Imitation is difficult due to new capabilities and branding.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Ask them what they really thought, and make your show better based on their feedback.” So the only thing that’s in between human and human is this new technology.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164