UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. And I get it; companies need to ensure that investment yieldsreturn. Leaders at companies like Google and Apple have championed the user-first approach, shaping the mainstream UX conversation.

UX 105

UX Customer Experience Feedback Software User Testing 105

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding 147

Branding User Testing Customer Experience Data Visualization 147

Userpilot

OCTOBER 19, 2024

Qualaroo is a powerful in-context survey tool designed to help you gather feedback directly from users as they interact with your brand on any channel. Why it’s worth considering : Qualaroo is particularly effective for gathering real-time insights from users while they are interacting with your brand, no matter the channel.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JULY 16, 2024

In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth. This process grants you a competitive advantage and fosters brand loyalty. Hopstack’s differentiator is its exceptional user experience.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. The apps design, tone and overall feel should work in harmonytelling a clear, authentic story that reflects the brand and resonates with users values. Brand Authenticity Wins People can spot inauthenticity online from miles away.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

UX Planet

MAY 1, 2025

Few companies demonstrate the power of thoughtful user experience better thanAirbnb. It results from a tightly woven relationship between brand mission and product design , focused entirely on customerneeds. This approach perfectly reflects Airbnbs brand mission. Great design has become a key differentiator.

Research Software 97

Research Software Travel Customer Experience User Testing 97

The Product Guy

OCTOBER 2, 2016

I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. IDEAS CAN COME FROM ANYWHERE IN A COMPANY. Guest Post by: Sean Echevarria (Mentee, Session 3, The Product Mentor) [Paired with Mentor, Dustin Levy].

Product Research 367

Product Research User Testing Product Manager Product Management 367

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

UX Planet

JUNE 30, 2025

Sitemap Open in app Sign up Sign in Medium Logo Write Sign up Sign in Mastodon UX Planet · Follow publication UX Planet is a one-stop resource for everything related to user experience. Deceptive “dark patterns” might boost short-term metrics, but they’re silently killing your brand.

Customer Experience 14

Customer Experience Customer Feedback UX User Experience 14

Alchemer Mobile

APRIL 18, 2019

The user-friendly, highly functional nature of apps is something that would be beneficial to have in a website, so that’s where PWAs come into the picture. Many large brands have taken up using PWAs including Twitter, Forbes, The Washington Post, Telegram and many more. App building has become more user-friendly and streamlined.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

UX Planet

FEBRUARY 3, 2025

Inclusive by Design: Transform Your UI/UX from Good to Great In todays digital landscape, ensuring accessibility is no longer optionalit is a critical aspect of designing user interfaces (UI) and user experiences (UX). Solution & Example : Designing with colorblind users in mind (e.g., A ratio of at least 4.5:1

UX 101

UX Research Software Data Visualization User Testing 101

Product Innovation Educators

JANUARY 15, 2024

Prior to SCAD, Paul spent 25 years in the corporate world leading world-class digital and user experience design teams, primarily in e-commerce, most notably with The Home Depot and Barclays. A 10-week partnership starts with a kickoff with the brand partner. At the end, we deliver all the IP to the brand partner to use. [14:03]

User Testing 284

User Testing Product Research Customer Experience Research Software 284

Roman Pichler

OCTOBER 6, 2020

How will it benefit the company? For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What kind of user experience (UX) should the product give rise to? Do they offer an opportunity to innovate, add, remove, or enhance product features, or even create a brand-new product?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

APRIL 17, 2025

A harmonious blend of User Experience and Conversion Rate Optimization. Lets dive into the world of User Experience and Conversion Rate Optimization. Alright, folks, lets talk about what makes a great user experience. It sets the tone for your brand and keeps visitors engaged. Sound familiar?

UX 105

UX Customer Experience User Testing Customer Feedback 105

Alchemer Mobile

NOVEMBER 6, 2024

Organizations of all types, from Fortune 500 brands to government agencies and school districts have all been going through Digital Transformation for decades. In fact, 97% of companies say the COVID-19 pandemic sped up all of their digital transformation initiatives. Digital Transformation is not a new topic or concept.

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Product Innovation Educators

DECEMBER 6, 2021

He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D. The inner sphere is the digital transformation of the company. 4:39] What’s an example of a company’s digital transformation?

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

UX Planet

MARCH 4, 2025

Companies that are able to effectively analyze and extract valuable insights from raw data have a strong advantage over their competitors. Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. What you think users do vs what users actualydo.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Alchemer Mobile

MAY 17, 2022

With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution. A customer feedback solution is the combination of feedback methods, software, and strategy that a company implements to collect, analyze, and act on customer feedback.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Roman Pichler

OCTOBER 2, 2018

Whenever you create a brand-new product or make bigger changes to an existing one, you will benefit from creating and validating a new product strategy. This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks. Timeboxed Strategizing.

Product Strategy 258

Product Strategy Product Research Strategy Technical Review 258

Roman Pichler

OCTOBER 7, 2019

You should be able to confidently say why users would want to use your product and why it is worthwhile for your company to invest in it. In other words, you should have valid answers to the following questions: Which user problem will the product solve, or which benefit will it provide?

Roadmap 243

Roadmap Product Research Customer Experience User Testing 243

Userpilot

OCTOBER 28, 2024

Finally, recreate the relevant path for new users. Adopt an omnichannel customer engagement strategy Remember the last time you tried reaching out to a company, and they only had email support? Today’s users are everywhere – sliding into DMs, firing off emails, jumping on live chat, or even picking up the good old phone.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. This saves companies valuable time and resources. Supporting tech.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

FEBRUARY 24, 2025

Thats why Ive curated a list of three top product manager openings at data-driven companies, along with standout candidates who are ready to make an impact. Recommended product manager job openings in data-driven companies Looking for a job in data-driven product management ? How can Spencer benefit your company?

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Alchemer Mobile

NOVEMBER 1, 2024

They also present a valuable opportunity to collect user feedback on a range of topics, from brand sentiment to user experience, using mobile app surveys. To further optimize and improve the mobile user experience, tailor questions based on user behavior or app activity.

Feedback Software 182

Feedback Software Product Research User Testing Customer Experience 182

UX Planet

MAY 25, 2025

The secret often lies in the art of User Experience design. Imagine it as a journey your potential customers embark on, starting from the moment they become aware of your brand to the final step of making a purchase. At the awareness stage, the goal is to capture attention and introduce users to your brand.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Intercom, Inc.

OCTOBER 13, 2020

Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning. Those companies need to spend a lot of time considering problems that will occur when a system has millions of users, and have to think carefully about ML tech debt given their scale.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

JUNE 22, 2022

At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations. Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience ”.

Customer Experience 218

Customer Experience Inbound Data Visualization Customer Satisfaction 218

Alchemer Mobile

AUGUST 2, 2024

Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. From the classics like NPS and CSAT to new innovative ways brands are measuring CX, each measurement offers a unique perspective on how well your organization currently meets customer expectations.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Product Innovation Educators

MARCH 20, 2023

The company’s team of researchers, strategists, and inventors helps organizations reimagine their future and invent new products, services, and brands. A company called A. Most of the successes were non-product successes around marketing, distribution, and user experience. a Chicago-based innovation strategy firm.

Strategy 272

Strategy Research Software Feedback Software Customer Feedback 272

Intercom, Inc.

MARCH 23, 2022

We’ve officially upgraded our brand to reflect the potential of our product to deliver ongoing engagement: Intercom is the Engagement OS. Here’s a quick overview: Delivering an excellent customer experience is a must for all internet businesses. The old world of siloed companies and their siloed tools is breaking down.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Userpilot

JULY 2, 2024

Data-driven companies are 58% more likely to hit revenue goals. It helps companies make smart decisions and optimize operations. Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Use path analysis to improve the user experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105