Mind the Product

MARCH 31, 2020

With more than 25 years of experience between them, they’ve been there since the beginning, seen the evolution of the scene and have some amazing advice to share. How to make good user stories. This episode of The Product Experience is supported by our Mind the Product APAC sponsors. Quote of the Episode. Remote working.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

NOVEMBER 1, 2022

However, people find it hard to identify how tourists spend on travel and other leisure activities in a savvy-tech world. Innovative emerging technologies in tourism have changed business models, so understanding consumer behavior in tourism is essential. Consumer behavior is not a new concept for research.

Research Software 98

Research Software Feedback Software User Testing Travel 98

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. “The Inevitable” by Kevin Kelly.

Books 150

Books Technical Review Marketing User Testing 150

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. Customers are unhappy. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. Short on time?

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 79

Data Visualization UX Research Software Feedback Software 79

B2B Product Management

SEPTEMBER 29, 2023

They can be physical products, such as clothing, electronics, and food, or they can be technology items, for example, digital books, music, Smartphones. For example, a B2B software product might have features that allow businesses to track inventory, manage customer relationships, and generate reports.

B2C 52

B2C B2B Reporting Tools User Testing 52

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. The trend also landed in UX writing some time ago, and well, it is definitely here to stay.

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 118

Generative AI Feedback Software Research Software User Testing 118

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. To make things easier, I have curated this list of top 10 FinTech industry disruptors, armed with a rich skillset and deep technical expertise. Intellectsoft offers world-class FinTech solutions and Blockchain financial technologies.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Our UX experts have analyzed the top design and innovation consulting firms to help you save time and make the right decisions faster.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

The Accidental Product Manager

MARCH 6, 2023

The goal is to build a community of repeat customers Image Credit: Flazingo Photos Let’s face it: it’s pretty easy to set up shop online. All you really need is a website, a way to take orders, and the ability to ship purchased goods to your customers. However, lately that has all changed.

User Testing 65

User Testing Product Management Product Manager Advertising 65

Mind the Product

JANUARY 30, 2019

His presentation, Product Thinking for Marketplace Startups , does an amazing job of documenting the differences between pipes and platforms, the three fundamental forces of marketplaces, and the specific challenges of catering to customers concerned with the well-being of their fur babies. Quote of the Episode. Fur babies! Fur babies!

Product Research 80

Product Research B2C Technical Review Entertainment 80

Mind the Product

DECEMBER 12, 2017

When we recall past experiences, we are not wired to remember the whole experience with total accuracy. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. One great experience can outweigh previous negative ones. Social Media and Brand Reputation.

Data Visualization 127

Data Visualization Reporting Tools Analytic Tools User Testing 127

Mind the Product

DECEMBER 11, 2019

She’s worked for some great brands including, Amazon, LoveFilm, TUI, M&S, Department of Health, Compare The Market and more. For condensed learning experience, the one that stands out is when I once had to step into a project at Amazon for a week to help prepare a strategy doc. I see this in teams all the time.

Customer Experience 98

Customer Experience Workshop Technical Review Entertainment 98

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 36

Product Research Research Software Feedback Software Customer Experience 36

freshtrax

SEPTEMBER 10, 2019

However, some are getting creative to stay relevant by leveraging new technologies and incorporating new media ( media that is native to computers/internet ) into their ecosystems. radiko: Allows users to listen to radio programs on smartphones. radiko allows users to listen to archived radio programs that broadcasted in the past week.

User Testing 77

User Testing Research Software Customer Experience Advertising 77

BrainMates

NOVEMBER 27, 2022

For some products, the ideas were just ahead of their time – in a bad way. That in itself is a multi-step process because it may not be financially viable or even technically possible to meet those needs. There was simply no market need or desire for home-delivered pet food at that point in time. It’ll Make Squillions.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

The Product Coalition

FEBRUARY 17, 2018

A colleague joked that in reality, one can probably choose two out of the three most of the time. Consumers today want to make good decisions fast and this means information has to be not only relevant but timely as well. Relevancy means less time spent at searching or browsing and this drives higher consumption.

Technical Review 60

Technical Review Entertainment Travel Customer Experience 60

The Product Coalition

MAY 21, 2020

Which mean your customers know what bad design looks like. While no company has ever gone out of their way to build ugly products, when consumer tech really started taking off in the late-eighties/mid-nineties, what mattered most was that the technology worked. Product design really is the unsung hero of the product world.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

freshtrax

JUNE 20, 2022

But now, even when I am at home in my private time, I am looking at images via social media. This is an important change for companies because it means that it is easier than ever before to constantly evolve your brand through changing your visuals. With that, my research has become much broader. 2021 was super on target. a pandemic).

User Testing 52

User Testing Research Software Reporting Tools Feedback Software 52

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Brands shifted focus to improving long-term retention. We spend a lot of time with them.

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User Testing Webinar Data Visualization Feedback Software 173

Antwak Blog

FEBRUARY 15, 2021

But it is equally important to do so as an individual for developing and strengthening your own brand identity and story. . The DigitalMarketer Podcast : Garett Holmes and strives to provide the best experience to his listeners by adopting an interview format. It’s a no-brainer to subscribe to it. Do check it out.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

Antwak Blog

FEBRUARY 15, 2021

But it is equally important to do so as an individual for developing and strengthening your own brand identity and story. . The DigitalMarketer Podcast: Garett Holmes and strives to provide the best experience to his listeners by adopting an interview format. It’s a no-brainer to subscribe to it. Do check it out.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

freshtrax

JULY 23, 2019

The following numbers provide basic information about Japan’s physical landscape and demographics to contextualize how different people may experience life there. This means that you might want to change your tone of voice accordingly for your brand communication. million (3 times greater than California’s population).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

AUGUST 4, 2022

Apart from the impressive industry value, the amount of time globally spent on streaming apps last year surpassed 548 billion hours. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

Feedback Software 121

Feedback Software Technical Review Weak Development Team User Testing 121

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

The Product Coalition

FEBRUARY 22, 2023

Unlike last time, though, the NFT space this time has evolved manifold, with a plethora of new applications waiting to be adopted into the mainstream world. Running an NFT business can also be easier for those not accustomed to deeper technological nuances of Web3, and they can learn them through experience.

Research Software 118

Research Software Technical Review Customer Experience User Testing 118

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Modus Create

MARCH 14, 2023

A question that spawns a new answer every time it’s asked. It’s not a one-time project with a finish line but a strategic capability that helps teams evolve in a way that best suits their interests. We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. With globalization and advancing technology, products and services are becoming commoditized faster than ever.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

The Product Coalition

JANUARY 11, 2024

And when specialists among these ranks produce knowledge designed to inform not just some, but as many as possible — the outcomes are better than in situations when everyone is allowed to produce material without being subject to review or scrutiny.

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Reporting Tools Education Research Software Construction 112

Sachin Rekhi

MARCH 6, 2009

Before moving on to a new phase in my career, I always like to reflect on the previous experience and put together key takeaways that I can leverage in the next opportunity. It's that time again as this past Wednesday was my last day at imeem. As some of you know, imeem acquired Anywhere.FM at the end of 2007. Content Matters.

Data Visualization 60

Data Visualization Reporting Tools User Testing Entertainment 60