Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 97

Customer Feedback Feedback Software Customer Experience User Testing 97

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

The Product Coalition

FEBRUARY 29, 2024

While this guide focuses on choosing LLMs for user-facing applications (think chatbots, writing assistants), remember they can also revolutionize internal tasks like report generation or data entry. This route promises customization but requires hefty computational resources and AI expertise. External : Think user experience.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Reporting Tools Research Software 126

UX Planet

FEBRUARY 2, 2024

They help shape experiences, evoke emotions, and design straightforward, accessible user journeys. Both Content Design and UX Design fall under the broader umbrella of user-centred design, united by a shared vision: solving real user problems. So, let’s peel back on what content designers really do.

User Testing 92

User Testing Customer Experience Research Software Analytic Tools 92

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. What about after a customer has churned? Tracking NPS after the free trial is over to get insights into what worked well and what was lacking.

Product Research 94

Product Research Feedback Software Customer Experience Data Visualization 94

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two. Usability refers to how easy it is for users to interact with your product’s UI and complete a specific action.

Customer Experience 83

Customer Experience User Experience User Testing Customer Feedback 83

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. Discuss development progress and user feedback on the latest product increments.

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Weak Development Team Product Management Product Manager User Testing 265

Userpilot

MARCH 20, 2024

Software licensing sets software usage rules, protecting creators and defining user rights. The freemium model provides free basic software, helping to shorten the time to value and increase the user activation rate. The premium model sells advanced features upfront, focusing on converting freemium users. Book a demo now.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

UX Planet

JANUARY 4, 2024

It positions itself as a comprehensive user research platform, aimed at helping teams gain deep understanding of their audience for more informed decision-making. The platform facilitates the creation of a variety of usability tests and user interviews, allowing you to bring the voice of your audience into every design decision you make.

Feedback Software 52

Feedback Software Research Software User Testing Data Visualization 52

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. This saves you from brand backlash and costly roll backs.

Customer Experience 158

Customer Experience Data Visualization User Testing Product Research 158

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Gainsight

AUGUST 16, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. Create and save your own branded templates. Your users are busy. Set up throttling rules.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

JANUARY 26, 2023

TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions. This can be a valuable differentiator that attracts more customers. Book the demo!

Product Research 97

Product Research Feedback Software Research Software User Testing 97

UX Studio

JULY 27, 2017

We had a tight schedule as well; we had to learn the market, the culture and our users very quickly. It had to serve the local habits and user behavior, but it also had to be “exportable” at the same time. Before we get deeper into the culture-specific traits of UAE users, it’s important to look at the bigger picture.

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User Testing Research Software Product Research Customer Feedback 70

Userpilot

AUGUST 16, 2022

Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. They develop a sense of purpose and can get some self-feedback from the results of their work. Let’s look at an OKR example for customer success.

Feedback Software 96

Feedback Software Research Software Framework User Testing 96

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Additionally, society is paying more attention to a brand’s reputation. How can we make users feel safe regarding products and services?

UX 97

UX Reporting Tools Data Visualization Research Software 97

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 74

Data Visualization UX Research Software Feedback Software 74

UX Studio: Product Management

JULY 12, 2021

An award-winning global agency with broad expertise, including user-centric eCommerce web design. One of our most treasured collaborations in the past was designing a custom eCommerce website for a high-end fashion store. Strategic brand communication with custom web design delivered by eCommerce web designers and developers.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Gainsight

AUGUST 24, 2020

So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. Identify key onboarding flows and map to defined user personas.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Mind the Product

NOVEMBER 29, 2019

In this #mtpcon London keynote, Kate O’Neill, founder of KO Insights , considers the question: How can humanity prepare for an increasingly machine, tech and data-driven future? Kate shares some guidelines: Don’t just automate the menial – automate the meaningful. How will this impact brand at scale? Key Points.

Customer Experience 140

Customer Experience Artificial Inteligence Data Visualization Download 140

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? We, at UX studio , collected three methods that provide more insights than general AB testing. We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro. Think about UX copy as a conversation with your users.

User Testing 110

User Testing Product Research Testing UX 110

UX Studio

JULY 27, 2022

Did you know that 50% of internet users consider the website design to be deciding for a compelling brand image? If it’s outdated, doesn’t work well on all devices, and so on, it can influence visitors’ perception of your brand. Ideate the solutions and create a user journey. Such as a complete website redesign.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

UX Studio

AUGUST 28, 2018

Do you love user personas? At UX studio, we recently had a great conversation about user persona creation which showed us that most designers and researchers have their doubts. This blog post has been written to discover the pitfalls of user personas and how to avoid them. In this post we discuss: What makes a user persona?

User Testing 98

User Testing Customer Experience Customer Feedback Research Software 98

Modus Create

MAY 12, 2022

Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . Our application should be able to run Ishihara tests successfully and share results with the users. Maintain Brand Consistency.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Pragmatic Marketing

MAY 11, 2020

After being in the market research industry for nearly 30 years, I’ve been involved with research and insights through several recessions and other types of crises. And, because it’s an unusual time, there are questions about whether gathering insights today will be useful later. There’s also a lot of curiosity.

User Testing 91

User Testing Market Research Customer Experience Product Research 91

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. The goal of this post is to provide facts, links, pricings, and compiled feedback (when available) for the courses that are active today (or soon!), But that’s not how it works.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

DECEMBER 15, 2021

As end-users, we’ve all experienced those moments where we wished our apps were perfectly integrated with each other. Forcing users to build their own integrations with workflow automation tools like Zapier leaves money on the table for other vendors. Integrations are crucial to staying competitive in the crowded SaaS ecosystem today.

Customer Experience 95

Customer Experience Data Visualization Customer Feedback Webinar 95

Modus Create

SEPTEMBER 1, 2021

However, websites need to be both intuitive and accessible to all users. . To check usability, we test button interactions, form fields, navigation, and user flow. Ideally, the process should take the user to their destination with as few clicks as possible. we should not make the user think).

User Testing 52

User Testing Feedback Software Product Research Testing 52