The Product Coalition

OCTOBER 25, 2018

Brand voice: how does my brand voice sound and how can my app enhance that tone? Launch campaign: how can I launch my app and catch user attention? But, even more importantly, you need to understand where your product fits into the market and what audience you are targeting. Target audience: who is your app intended for?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Mind the Product

MAY 5, 2020

So, as the ability to use digital products becomes a necessity in our modern-day lives, it’s imperative we ensure that a diverse set of customers can use our products. In terms of digital products: Accessibility: means that users with disabilities can perceive, understand, navigate, and interact with a product, without restriction.

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Reporting Tools Research Software Product Management Product Manager 117

Userpilot

MARCH 2, 2022

A few years and 100+ product demos later, I’ve learned how to give killer product demos that keep my stakeholders engaged right until the end and get them truly excited about my vision. They’re a chance for you to frame the latest product development to stakeholders in a way that gets them further bought into and excited about your vision.

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Demo Product Research Naming Customer Experience 98

Tyner Blain

NOVEMBER 1, 2023

Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. The theme of my talk was measure what matters and the feedback from attendees was positive. If you fix the problem, you could increase your user base dramatically. You only have enough budget to address one of them.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

The Product Coalition

APRIL 3, 2019

As your content marketing grows, more voices will join the ranks of your marketing, speaking and writing on behalf of your brand. Without a consistent brand voice, there’s no way to guide all of those different people into sounding like one unified brand. Is your brand short and to the point?

Product launches 60

Product launches Branding Entertainment Education 60

Amplitude

OCTOBER 30, 2020

Patreon spends a lot of time thinking about a trifecta across all departments and functions: how they can build a better product that’s fueled by great marketing and a compelling brand and backed by a lot of their own finance. Sometimes, decisions will be led by user feedback or inspired by design. Data Relevance. Storytelling.

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. The business world has seen numerous examples of blue ocean strategies delivering exceptional results over the past century across a range of industries from automotive to entertainment.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Indicative

OCTOBER 8, 2020

By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. . With this context in mind, gaming analytics is the process of applying user behavior data to guide marketing, product, and business decisions. For a gaming company, the users are gamers.

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

SEPTEMBER 4, 2023

Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. The business world has seen numerous examples of blue ocean strategies delivering exceptional results over the past century across a range of industries from automotive to entertainment.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Intercom, Inc.

AUGUST 9, 2018

First with Comic Chat, a graphical IRC feature built into Internet Explorer in the mid ’90s and now as Microsoft’s Vice President of Artificial Intelligence and Research, where she oversees the company’s Bot Framework and cognitive services. Lili: My work focuses on AI tools, so that’s speech, language, vision, knowledge, search.

Research Software 145

Research Software User Testing Data Visualization Customer Experience 145

The Product Coalition

FEBRUARY 8, 2019

Consumer needs evolve quickly; product must be even quicker, advancing trends to reap the rewards of being there first. Secondly, because digital teams require on-and-off interventions to protect a unified product vision. Finally, because users today are digital-first. Brands got used to doing the same over years, even decades.

Analytic Tools 60

Analytic Tools User Testing Research Software Product Research 60

UX Studio

JULY 31, 2018

For instance, as a UX researcher, I must prepare for surprising reactions and behaviors when conducting a usability test with kids. The same task or entertainment won’t necessarily fit older children. When I design for kids, I find using the growth mindset for building feedback a great starting point.

UX 107

UX Product Research Feedback Software User Testing 107

UX Studio: Product Management

JUNE 12, 2018

As a good start, it made many realize that even big organizations like Facebook should act more responsibly and can actually even face challenges in court about the way they treat their users But we should go further! This dire quote speaks about the misaligned values product creators and their customers pursue.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

The Product Coalition

FEBRUARY 26, 2021

Also, to understand what it feels like to use the app from an Apple user perspective. As a prominent visioner, Steve Jobs proved that “it is not customer’s job to know what they want”. Apple is more than a brand, it is a whole world that is not available for everyone though. But this story is not about Apple experience.

Customer Experience 101

Customer Experience Technical Review Systems Review Software Review 101

BrainMates

SEPTEMBER 9, 2020

It’s interesting that some of the world’s most successful brands emerged during times of crisis, including IBM, Disney, GE and more recently, Groupon. These elements intercept to give you a notion of your passion, your vision, your vocation and your profession,” explains Ben. “It Who starts a new business during a pandemic?

Research Software 86

Research Software Entertainment Customer Experience Workshop 86

BrainMates

SEPTEMBER 9, 2020

It’s interesting that some of the world’s most successful brands emerged during times of crisis, including IBM, Disney, GE and more recently, Groupon. These elements intercept to give you a notion of your passion, your vision, your vocation and your profession,” explains Ben. “It Who starts a new business during a pandemic?

Research Software 52

Research Software Entertainment Customer Experience Workshop 52

Business of Software Conference

MARCH 24, 2021

We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service. I would rather go out of business than be beholden to anyone other than myself and our customers. we have 56 people in the company. And it was a mess.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Userpilot

JUNE 15, 2022

Emotional design focuses on generating user engagement through emotions. It is the process of designing products to evoke an emotional response such as joy or excitement from a user that drives them to take action. How to apply emotion design: Cut back on waiting time within your app to reduce user frustration.

UX 69

UX Feedback Software Customer Experience User Testing 69

The Product Coalition

SEPTEMBER 23, 2023

Research Phase: Pioneering Your NFT Marketplace Development Vision Before we dive too deep, let’s start by dipping our toes into the research phase — the very beginning of this exciting journey. User Wallets : Every user needs a digital wallet to store, buy, and sell NFTs securely. What is an NFT Marketplace?

Research Software 124

Research Software Analytic Tools Feedback Software Data Visualization 124