Userpilot

OCTOBER 10, 2024

That’s why we’ll go over what onboarding is in SaaS and analyze 8 onboarding examples from reputable SaaS companies to learn what they’re doing right (or wrong). The survey also allows for basic customization, such as branding colors. What can you learn from Loom?

Onboarding KPIs

Lenny Rachitsky

JULY 13, 2025

The paradox of speed: why “building nothing first” can get you to product-market fit faster Where to find Jake Knapp: • X: [link] • LinkedIn: [link] • Website: [link] Where to find John Zeratsky: • X: [link] • LinkedIn: [link] • Website: [link] In this episode, we cover: ( 00:00 ) Introduction to Jake (..)

User Testing

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. For instance, here is how you can personalize an onboarding checklist based on your customers’ JTBDs: ‹ › Onboarding personalization example. Determine user roles to tailor their experiences.

User Testing

Usersnap

DECEMBER 20, 2024

In this blog, were diving into actionable tips, examples, and templates to help you craft release notes that educate, inspire, and drive adoption. Feature Release Template Example 2. Bug Fixes Template Example 3. Product Enhancement or Feature Announcement Template Example 4. Security Update Template Example 5.

Data Visualization

BrainMates

JULY 7, 2025

As the name suggests, in the decline stage of the product life cycle, your product metric starts to decline. Profitability is the name of the game in decline. One example of a very successful customer migration strategy was from Apple with the migration from iPod to iPhone. This was a process spanning almost a decade.

Customer Feedback

UX Planet

MARCH 3, 2025

For example, if an ad promises Get 20% off on your first purchase, the landing page should prominently display this offer. For example, Unlock Your Potential: Achieve 3x More with Our Productivity Suite. For example, list benefits like Save time, increase efficiency, reduce stress. 5 by over 1,000 customers.

User Testing

Userpilot

OCTOBER 19, 2024

By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Helps spread positive WoM Happy customers are more likely to recommend a brand to friends and family based on their positive experiences. Userpilot review on G2.

Customer Satisfaction

Userpilot

JUNE 30, 2025

I’ll show you the 12 best onboarding email examples I’ve seen, highlight best practices and email strategies you can implement with Userpilot to nudge users into the right actions at the right time. I’ve compiled some of the best onboarding email examples I’ve come across, which stand out because of their structure, copy, and subject lines.

User Testing

Product Talk

MAY 14, 2025

Its a whole other challenge to identify brand-new products to offer. First, she started interviewing different teams within her company to understand the workflow, shadowed the teams to see what their day-to-day looked like, gathered examples of vendor orders, and went through the process for the top five countries her company served.

Product Research

Userpilot

MARCH 17, 2025

Ability to customize each interactive guide to fit your brand and style. Appcues A familiar name in the space, Appcues helps non-technical teams create in-app tours, announcements, and surveys without coding. For example, it was hard to track feature adoption by visitors or accounts after releasing a new guide. – Alan S.

Analytic Tools

Userpilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. If you’re short on time, refer to the summary table below: Tool name Best for… Free plan? The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity? The goal?

Banking

Userpilot

JULY 22, 2025

For example, to increase user activation, you can create a welcome modal for new signups and use tooltips to guide them through initial setup steps. Use case example: Let’s say you’re onboarding a new batch of free trial users. Use case example: Imagine a new user skips a critical step or suddenly drops off after their first session.

Onboarding KPIs

Userpilot

JANUARY 15, 2025

For example, according to a study by GetResponse , the average open rate for welcome emails is around 63.91%. But don’t worry, we’ll dissect what works and what doesn’t in the upcoming examples so you can avoid that trap. Example of a personalized nudge from Grammarly. That’s okay! What’s good?

Onboarding KPIs

Centercode

JULY 25, 2025

Research Type Best For Examples Qualitative Understanding motivations and behaviors Interviews, usability tests, field studies Quantitative Measuring trends and validating assumptions Surveys, analytics, usage data Steps to Create Effective Personas To turn your research into impactful personas, follow this process: 1.

User Testing

Userpilot

APRIL 17, 2025

This practical guide breaks down our field-tested methodology for crafting mobile surveys that get responses, with specific examples and templates you can implement right away. It involves including the user’s name in the introduction or within the question if you have that information. What is a mobile survey?

User Testing

Userpilot

MAY 17, 2025

For example, a simple phrase like Sign up now in English might sound pushy or unnatural in Japanese or German markets. Duolingo makes a good example here. Slack is an interesting example of testing and optimization. Its not throwing your copy into Google Translate and calling it a day. onboarding completion rate, NPS by locale)?

Analytic Tools

Lenny Rachitsky

FEBRUARY 25, 2025

Basic definitions Strategy has benefited from several excellent foundational frameworks over the years, from Michael Porter’s work to Good Strategy Bad Strategy , Playing to Win , and The Art of War , to name a few. Next, cluster related problems into broader themes, and give each theme a relatively short and pithy name.

Strategy

Userpilot

MARCH 30, 2025

For example, Slacks mobile app allows you to balance your work with the desktop version. A great example of this is how Duolingo went from stagnating to achieving 350% growth in DAUs. But with retargeting, you can re-engage those users who have already interacted with your brand but havent taken action yet.

Research Software

Centercode

JUNE 24, 2025

At a minimum, your support plan should include: A named support contact or team Response windows for different types of issues Escalation rules Tools and channels that keep support in the loop A good plan builds confidence on both sides. This plan doesn’t need to mimic your full customer support model.

User Testing

Product Innovation Educators

FEBRUARY 3, 2025

Real-world examples like McDonald’s morning milkshakes, Snickers vs. Milky Way marketing strategy, and Bosch’s entry into the circular saw market demonstrate how understanding what customers are trying to accomplish (their “job-to-be-done”) leads to better product decisions and innovation.

User Testing

Userpilot

MARCH 30, 2025

For example, with Userpilot its a lightweight processjust copy and paste a few lines of code in your app, and then initialize it. For example, if youre trying to nudge new users who havent completed onboarding, you might create a segment of Signed up in the last 7 days AND did not complete checklist item X. Determine the frequency.

Analytic Tools

Userpilot

MARCH 9, 2025

It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For example, 71% of customers now expect far more personalization than before. For example, are you trying to validate a new product idea ?

Research Software

Userpilot

JULY 17, 2025

In the sections below, I’ll be sharing my favorite PLG campaign types and breaking down examples from well-known product-led SaaS companies to give you some inspiration. Onboarding email sequence example: Zapier The first email opens with a promise, “Learn Zapier in 14 days,” that sparks hope in users. and move on. “High five!”

Customer Experience

Userpilot

MAY 28, 2025

For example, a CRM tool might showcase different features based on user roles: Product managers see flows highlighting roadmapping and planning tools Customer success managers receive guidance on client communication features User segmentation in Userpilot. Gamification in Userpilot. Trend reports to track feature usage over time.

Analytic Tools

Userpilot

JULY 10, 2025

We use their first name. For example, you might send a biweekly newsletter to educate subscribers about your product and share industry best practices. Behavioral email example I wanted to break down a real-world behavioral email, so I chose this example from Salesflare: Salesflare triggers emails based on behavioral data.

Analytic Tools

UX Planet

OCTOBER 22, 2024

Anyone in Product Ownership related discipline or those affiliated with Development, need to be aware of the time it takes to go through Research, Ideation, Iteration, before the subsequent steps of the Design Thinking process can occur (this impacts sales strategies, go to market strategies, communication outreach, just to name but a few tasks).

Research Software

UX Planet

MAY 27, 2025

Marketing is focused on the brand, audience, and messaging. For example, if we have limitations from the developers, design constraints from marketing, or risks pointed out by the legal department, its important to include these perspectives in the solutions wepresent. For example: This is our current state.

UX

UX Planet

JUNE 23, 2025

UI design tips to fix an example interface The following design is for the profile page of a community blogging platform. The first example is the original design. In our example, only the extra small (8pt) and small (16pt) predefined spacing options are used between rectangles, regardless of how closely related they are.

Vision

UX Planet

JUNE 13, 2025

No one to talk design with Not having like-minded people around you is one of the main downsides of being a lone design generalist — and it’s right there in the name. There are also examples of temporary core roles. So what should you look out for in that transition? At first, being the only designer can even feel liberating.

User Testing

UX Planet

JUNE 30, 2025

For example, Bank of America (US) announced its clients reached 26 billion digital interactions in 2024 (a 12% year-over-year increase), including 676 million interactions with its AI virtual assistant “Erica.” For example, Europe’s stricter regulatory environment (e.g., In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization

Userpilot

JUNE 29, 2025

12 Onboarding email examples (with pros and cons) A great customer onboarding email should follow these rules: Reinforce the value of signing up. It doesn’t even address the receiver by name. Personal touch: The sender is a real person with a name, title, and profile image. Have a personalized message. What’s good about it?

Onboarding KPIs

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Where do you stand on your brand? Do you have a name, a logo, and have you thought about brand positioning? What are some examples of similar brands? Who are the customers? Free trials?

Reporting Tools

UX Planet

JULY 29, 2025

But there are plenty of other design principles, rules and ‘laws’ in UX that are heuristics in all but name. For example: Don Norman ’s 7 fundamental principles of design (made famous in his seminal work The Design of Everyday Things ) Ben Shneiderman's 8 golden rules of interface design (from his book Designing the User Interface ).

Weak Development Team

Userpilot

JULY 10, 2025

One smart way to learn is by analyzing upsell email examples from successful brands. Before we dive into specific examples, let’s take a moment to break down the anatomy of a strong upsell email. I also like adding personal touches, like the recipient’s name or mentioning a recent purchase. Upsell email example: Buffer.

Data Visualization

Business Acumen Institute

SEPTEMBER 18, 2023

We’re happy to be doing this again as a as a co-branded initiative because business acumen has become so incredibly pronounced. Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. Transcript Thanks everybody for joining us.

Data Visualization

Userpilot

APRIL 8, 2025

For example, you can use it to learn how they experienced launching their first campaign or creating a new report. For example, if a user abandons the onboarding process halfway through, it could signal that they are confused about the next steps. If someone just created a product walkthrough , ask them about that experience by name.

Customer Feedback