Mind the Product

JANUARY 3, 2020

The accessibility of digital content is often an afterthought, but every user deserves to have convenient access to services. This is how we’ve adapted our iTaxi ride-hailing app for the visually impaired and blind. billion visually impaired or blind people (October 2018). It was a big decision for us. The iTaxi app.

Data Visualization 143

Data Visualization User Testing Customer Experience Product Research 143

Userpilot

JULY 20, 2022

What insights can engagement data reveal and how can it help you drive product growth? SaaS companies use customer engagement data to understand in-app user behavior and find roadblocks that impair customer experiences within the product. So let’s learn how to collect engagement data and act on it!

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Mind the Product

APRIL 26, 2020

Simultaneously, lockdown conditions and rising cases put immense pressure on healthcare personnel and researchers involved in the pandemic relief efforts. At the point of the outbreak in January, there was very little information about the COVID-19 for researchers to use as they attempted to make detection tests. Our Approach.

Research Software 155

Research Software Feedback Software User Testing Product Research 155

The Product Coalition

OCTOBER 13, 2020

Using a real-project example, the Purrweb team explains how UI/UX design can simplify investments for newbies. Using the copy-trading platform Fintarget as an example, I will tell you how UI/UX design can simplify investments for newbies. You need to know which stocks to buy, which to sell, and be overall familiar with financial data.

UX 89

UX Data Visualization Feedback Software User Testing 89

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. My blog editor, Melissa Suzuno , conducted this interview with Chris Mercuri , Senior Product Manager, Natalia Henriquez , Iteration Manager/Business Analyst, Scott Lacey, Senior Visual Designer, and Jamieson Hickingbotham , UX Designer.

Product Research 134

Product Research User Testing Data Visualization Reporting Tools 134

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

UX Studio: Product Management

DECEMBER 5, 2017

Mobile UX Design 101: Finding personas. We also got directions for the upcoming interviews and user tests which we could schedule in our time frame. From the four interviews we conducted, we got insights into: Validating personas. Store and visualize data. (+1) 1) Filter data based on location.

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Data Visualization UX Workshop Customer Experience 77

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

APRIL 16, 2020

With a complex product consisting of both a desktop dashboard and a mobile app for Real Estate agents, Rachel Lightfoot, a co-founder and product manager at Touchright – struggled with user onboarding and activation. But the tool requires the user to go through several activation points both in the web app and the mobile app.

Research Software 96

Research Software Reporting Tools Data Visualization Software Review 96

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story. And that’s exactly why today’s guest, Janelle Estes , is so interested in human insight. Lots and lots of it. How can you capture it? Janelle: Yeah, absolutely.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have. But don’t worry – we’re coming to help!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

UX Planet

FEBRUARY 22, 2024

The courses listed below (both free and paid) will help you master essential tools, become a better leader, and get the very best from the UX professionals you work with. You’ll learn How to hire for, position, and empower a UX team effectively. Best practices to manage and support a UX designer and wider UX team.

User Testing 75

User Testing Data Visualization Research Software Customer Experience 75

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. How 2 UX researchers collaborated with 4 different UX teams. On our side, we were a team of 2 UX researchers from UX studio.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JANUARY 16, 2024

Looking for UX design books that offer practical wisdom and show you how to get better? How each book improves your UX design skills. Book a demo now to discuss your UX needs with our team. UX for Beginners: A Crash Course in 100 Short Lessons by Joel Marsh Don't be fooled by the bite-sized lessons—this book packs a punch.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

UX Studio

APRIL 25, 2019

How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. A snapshot of tools and techniques. How we conducted brand research on our UX studio brand. Many will start talking about visual identity and taglines, graphic designers and marketers.

User Testing 73

User Testing Product Research Research Software Data Visualization 73

Mind the Product

MAY 6, 2020

Here, the agency’s UX and Content Strategy Manager Nicola O’Connor and Senior Designer Daniel Cullinan talk us through their process. Moorfields did an amazing job of getting groups of people to test for us. We did remote card sorts in the first two rounds of testing. test of the labels. The Approach.

User Testing 93

User Testing Data Visualization Product Research Research Software 93

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. I myself am a visual thinker, and a big believer in external representations as a tool to create common ground (as Barbara Tversky is quoted in Teresa’s book).”

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Analytic Tools Research Software Product Research Data Visualization 219

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well.

Product Research 232

Product Research Reporting Tools User Testing Research Software 232

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

MAY 29, 2023

Finding the right tools for your customer engagement campaign will help you execute the various strategies you intend to employ. Everything from behavioral analytics to microsurveys can be used to measure customer experience. That said, engaging customers is a multi-stage process that can’t be accomplished with analytics alone.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

MARCH 5, 2021

With a free trial, your users get a test ride of your product with a low barrier to entry. “No You can A/B test if a paid trial would be right for you on a new user segment of educated leads. Signing up for a free trial or freemium service without any intention of buying. No credit card required.”. Let’s see how below.

User Testing 98

User Testing Data Visualization Customer Experience Customer Feedback 98

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way.

Customer Experience 52

Customer Experience Engineering User Testing Onboarding KPIs 52

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. Redesigning information architecture in UX projects can come with risks. It definitely made for an interesting experience from a UX researcher perspective. The product.

Research Software 46

Research Software Feedback Software Information UX 46

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. Marketing testing is a technique used by businesses to evaluate the viability of their strategies before implementing them. Analyze existing data. Case study experiments. But how should you run them?

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

DECEMBER 3, 2022

Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service. Retention: After customers become paying customers, businesses must keep them engaged with the product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 21, 2022

Collecting data is good but you have to actually relay that customer data to your sales, marketing, or customer support team if you want to see real results from your VoC program. A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback. 12 VoC best practices.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

UX Studio: Product Management

DECEMBER 7, 2022

“It is a capital mistake to theorize before one has data.” – we couldn’t agree more with this quote from Arthur Conan Doyle. Including UX research in any UX project is crucial for all businesses with any digital platform. The industry of UX is getting bigger and bigger, and the list of UX agencies is getting longer.

User Testing 52

User Testing Research Software Product Research UX 52

UX Studio

SEPTEMBER 29, 2017

Deciding between multivariate testing vs A/B testing without knowing their advantages and limitations can pose extreme challenges. When optimizing a website’s conversion rate, A/B testing usually comes up first. Sometimes testing more alternatives proves necessary, for which multivariate testing performs well as a method.

User Testing 97

User Testing Product Research Testing Data Visualization 97

Usersnap

NOVEMBER 28, 2022

Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

Userpilot

AUGUST 28, 2022

There are 5 main groups in the technology adoption curve: Innovators are intrinsically motivated to test new products, make enthusiastic beta testers, and will help you identify bugs and areas for improvement. Early adopters are like innovators but a bit more cautious to associate with products that they haven’t tested properly.

Analytic Tools 98

Analytic Tools Feedback Software Technical Review Data Visualization 98

Balsamiq

OCTOBER 30, 2017

Gregory Wolanski is an active writer about UX and recently published an article about his use of Balsamiq called "When and how I use Balsamiq". I work in more than one industry, because I work in client services. Also, I’m delighted with initiatives like UX for Change and FreeCodeCamp. Q&A with Gregory Wolanski.

Feedback Software 63

Feedback Software Data Visualization User Testing Telecommunications 63

Userpilot

OCTOBER 15, 2022

This involves syncing customer data across all channels to personalize interactions. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Create user personas to understand customer preferences better.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

JUNE 5, 2023

Most free trial landing pages should include a signup form, value proposition, benefits list, CTA button, multimedia elements, social proofing, and self-service resources. Split-testing your page layouts and microcopy will optimize conversion rates. Self-service options. Social proof.

Feedback Software 97

Feedback Software Data Visualization User Testing Product Research 97

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on. Lack of research skills: Conducting effective research requires specific skills and tools.

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Branding User Testing Product Research Data Visualization 88