Userpilot

APRIL 2, 2024

It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. Finding case studies from power users that can help you increase product adoption. Enhancing customer support by understanding complex use cases and barriers.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 64

Analytic Tools Data Visualization Feedback Software User Testing 64

Userpilot

SEPTEMBER 4, 2023

It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

MARCH 24, 2021

Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3. Figure 2: Target Customer Scenario Canvas Case Study: Business Intelligence Software Figure 3 shows a ‘Target Customer Scenario Canvas’ example for a company that offers business intelligence solutions for online shops.

User Testing 129

User Testing Research Software User Friction Customer Experience 129

Userpilot

NOVEMBER 2, 2022

Leverage this social proof by asking for reviews and testimonials from loyal customers and then display them across your site, social accounts, and more. They score their feelings on a three-point scale from “Very disappointed” to “Not disappointed” Create customizable PMF surveys code-free with Userpilot.

Feedback Software 87

Feedback Software Research Software User Testing Product Research 87

Userpilot

OCTOBER 25, 2022

There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS!

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

eG Innovations

MARCH 2, 2023

And at 08:15 AM the @MSFT365Status account confirmed the issue was (probably) a wider issue in the underlying Azure networking stack, stating “We’ve identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

Gainsight

JUNE 28, 2022

This includes checking out content on your website, but it also involves reading reviews from other users and professional third-party evaluators. . Differentiate vs competitors. Even better, let your biggest fans do the talking, with testimonials, customer stories, and case studies. Trial/sampling. Decrease friction.

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Analytic Tools 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. What is a Payment Gateway? Insight #3.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

A payment gateway is a third-party software service that securely sends payment information (such as credit card details) typically from the checkout page of a website to the credit card payment networks for processing and returns the response from the payment networks back to the website. What is a Payment Gateway? Insight #3.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. There’s a lot of content out there on the internet so take advantage of them and read the reviews , check out the case studies , and schedule the demos. Gainsight PX doesn’t require coding knowledge.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Gainsight

MAY 8, 2019

Evaluating software is tough. The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Buying the wrong software and getting stuck with a product that doesn’t serve your needs. Gainsight PX and Pendo both require you to add snippets to your code.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Gainsight

JUNE 20, 2019

Some great resources to look for include: Reviews. Case Studies. Nobody wants to spend hours setting up software. With Gainsight PX, you don’t need to know how to code, you don’t need to install other software, and you don’t need to go digging through the internet for help. No coding knowledge required.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

eG Innovations

MARCH 5, 2021

I have spent 18+ years in the software industry playing various roles: from a developer to an architect to a product manager. You can also host these tiers in the cloud – in which case, you have to make sure that you are not constrained by the sizing of the instances you have obtained from your cloud provider.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Department of Product

JULY 29, 2022

But a target customer for Audi may perceive higher value due to the connection to Porsche. Product Positioning – Case Study – Arcimoto Arcimoto (NASDAQ: FUV) is an electric vehicle company based in Eugene, Oregon. Z” is positioned to establish significant price differential with “Y”.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Reporting Tools 73

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 73

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. At BoS we run events and publish content that is highly valued by anyone trying to build, run, and scale a great software company.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” So that’s proper case study there. Viktor: Yeah.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

APRIL 30, 2020

Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration. Going along with this, SaaS product management involves rolling out these continuous improvements to your software on an ongoing basis.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. How do you differentiate yourself from the other companies?

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

NOVEMBER 18, 2020

That review on Capterra you didn’t ask for? They are enthusiasts, cheerleaders and advocates for your business, who will: Write positive reviews. Provide testimonials and case studies. This is a big problem for software businesses. Power users are getting a lot out of using your tool. Also a power user.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

eG Innovations

JANUARY 19, 2023

The user could have a poor Wi-Fi connection or working from a public coffee shop where internet connectivity is limited due to congestion. Citrix Performance Analytics captures and reports on a lot of the user experience type data that Citrix Director handles, but the key differentiator is how that data is displayed.

Data Visualization 52

Data Visualization Analytic Tools Transportation Reporting Tools 52

ProductPlan

OCTOBER 25, 2018

But first, a quick review on excitement features and the Kano model. A Case Study in Excitement Features. They determined the best way of differentiating themselves was not adding features to their cars, but by making the buying experience less stressful and frustrating. What are Excitement Features?

Customer Experience 53

Customer Experience Research Software User Testing User Friction 53

Intercom, Inc.

MARCH 12, 2020

If you become so digital that your company loses its personality, you immediately go into the world of being a commodity, and there it’s hard to differentiate yourself from others. I used American Express as one of the main case studies throughout the book. Now here is the potential danger. What do they say? Shep: Yeah.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Bryce York

JANUARY 12, 2015

2015 will be the year where most people know what CRO is and the way to differentiate your store, will be to actually start doing it! It looks to me like their main strategy was getting heavy Instagram users to review their product. Many of us even did some research and started to look into the technology and tactics that make it work.

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Gainsight

APRIL 16, 2019

Do your research on the company and come up with your two or three key differentiators. Talk about segmentation models, use case studies, data integrity, or anything else you have expertise in. Think about what you will do when the interviewer admits they did not review your resume.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. One innovation behind Workplace is its News Feed-based algorithm , which has been fine-tuned to respond to work use cases. What’s your differentiator?

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151