Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. Others (like brands in security and monitoring) faced few new challenges outside of their regular business patterns. Below is a summary of our research specifically on Business Services apps. 2021 Engagement Benchmarks for Business Services Apps.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software Research Software 246

Product Talk

OCTOBER 18, 2023

Does it matter what category a particular assumption falls into? But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results. What is an assumption? Why do we do this?

Product Research 339

Product Research User Testing Testing Analytic Tools 339

Product Innovation Educators

JUNE 6, 2022

What product managers need to know about entering a crowded product category. Today we are discussing crowded product categories and the challenges when trying to enter them with a new product. For context, we’ll use the Customer Relationship Management (CRM) category, which is indeed crowded.

Feedback Software 264

Feedback Software Customer Feedback User Testing Customer Experience 264

Product Innovation Educators

MARCH 4, 2024

The energy drink is one of the fastest growing segments in the beverage category. Even though beer and non-alcoholic drinks seems like the same category, there are different consumer behaviors, regulations, and commercial practices involved. Molson Coors is an organization with an amazing ecosystem to scale business.

User Testing 301

User Testing Vision Naming Branding 301

UX Planet

JANUARY 15, 2025

These metrics help businesses evaluate user interest, satisfaction, and retention. Ideal for businesses with weekly usage patterns (e.g., Strategies to improve activeusers Note that every product is unique, and it is impossible to offer universal recommendations that will work equally well for all product categories.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Product Innovation Educators

NOVEMBER 25, 2019

There are two categories of food products. Know what your consumer likes about your product, and know what your goal for your business is. When the supplier went bankrupt, we were out of business. There are two categories of food products. When the supplier went bankrupt, we were out of business. It’s tough.

User Testing 352

User Testing Customer Feedback Product Research Feedback Software 352

Nir Eyal

FEBRUARY 4, 2025

Sahil Bloom breaks down timeboxing categories even further in the work domain to ensure each type of work gets its due. The post Why Youre Always Busy but Never Productive (and How to Fix It) appeared first on Nir and Far. But the secret to working smarter (not harder) lies in managing our most precious resource.

Management 95

Management Management 95

The Product Guy

DECEMBER 15, 2019

Established in 2010, TPMAS are awarded annually and saw hundreds of nominations across our 7 categories. Initially joining Vydia in 2016, Gaudio played a pivotal role in building and leading the company’s marketing division, which helped earn Vydia recognition for its innovative product, fast-growing business, and attractive culture.

Technical Advisors 370

Technical Advisors Analytic Tools Product Manager Product Management 370

Alchemer Mobile

APRIL 21, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Education category. But the category is broad, and consumer expectations and behavior varies dramatically between industries. 2021 Engagement Benchmarks for Education Apps.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Product Talk

AUGUST 18, 2021

Oftentimes, projects are sourced from business stakeholders , customers, or occasionally the project teams that are implementing them. We rarely take the time upfront to define what problem the solution is intended to solve or what impact it might have on the business. Business leaders typically ask teams to deliver business outcomes.

Product Research 328

Product Research Research Software User Testing User Friction 328

Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. These changes were driven by a variety of unprecedented factors due to the coronavirus epidemic and generally had a fluctuating impact on the category.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

MARCH 16, 2021

This year, we expanded the number of app categories included in our data to give an industry-specific point of view to mobile app engagement strengths and weaknesses. App categories include Media and Entertainment, Finance, Food and Drink, Healthcare, Personal Services, Shopping, Travel, Utilities, Business Services, and Education.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

The Product Guy

JANUARY 8, 2019

We had built a platform tailored to the specific needs of the local market to connect small businesses with their customers – for restaurants to reach out to potential diners, for hairdressers to find people who want a haircut and so on. Local businesses paid us to be on our website, and people told us that it saved them time.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Our annual deep dive into mobile consumer engagement. Watch the full webinar here or continue below.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Business Services. Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Food and Drink. Healthcare. Personal Services. Media and Entertainment.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Product Innovation Educators

JANUARY 20, 2020

It is an organized canvas consisting of six categories for creating a product plan. To Commit, begin business modeling, make a financial model, do market validation research, and do resource allocation. [16:38] It is an organized canvas consisting of six categories for creating a product plan. 16:38] Describe & Create.

Product Research 271

Product Research Framework Research Software Vision 271

Intercom, Inc.

SEPTEMBER 15, 2021

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. The book aims to help companies apply category design to open new markets and create new demand. and the Making of IBM , and The Two-Second Advantage.

User Testing 205

User Testing Technical Review Books Customer Experience 205

Alchemer Mobile

MAY 18, 2022

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Brands in Business Services had varied experiences in 2021. Below is a short summary of how Business Services apps fared in 2021. Summary of Business Services Apps in 2021. Shifted emotions by subcategory.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

SEPTEMBER 3, 2020

Below, you see two apps in the Travel category , but the industries are different. In terms of traffic and usage, apps in the Shopping and Retail category have seen major disparity based on industry. Advice for mobile apps in the Retail and Shopping category: Proactively ask for feedback from customers.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

FEBRUARY 18, 2021

For the travel category, the data looked vastly different than any other industry. In fact, a new “Helpfulness” category was added to Apple’s 2020 awards. This seeps into every aspect of the business from in-app communication to marketing campaigns and more. Again, this makes it more personal and less transactional. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

MARCH 23, 2021

According to research from Appsflyer and MixPanel , average 90-day retention for mobile apps across categories is somewhere between 20-30%. Retention by App Category. Retention varied quite dramatically between categories. Despite a year like no other, many apps across categories enjoyed incredible retention rates.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. A big win in the Shopping apps category is that, collectively, there were few consumers who shifted from Fan to Risk (-2%, macro average is -4%).

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Roman Pichler

APRIL 3, 2018

Business Strategy vs. Product Strategy. A business strategy describes how a company wants to achieve its overall aspiration and create value for its users, employees, and shareholders. The business strategy provides the company with the basis for making the right investment decisions. Elements of an Effective Business Strategy.

Strategy 280

Strategy Product Research Weak Development Team Systems Review 280

Product Innovation Educators

OCTOBER 30, 2023

The use case starts from the business plan—the target market vertical that the product fits the best. The hardest use case to define is when you’re trying to invent a brand new category and your competition is non-use. The use case starts from the business plan—the target market vertical that the product fits the best.

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Product Innovation Educators

MARCH 4, 2025

Case Study: Wood Stains Category In analyzing customer feedback about staining furniture and wood products, the AI identified an emotional need that human analysts completely overlooked: Customers wanted “a manufacturer that values my feedback, will respond to my emails, and will address my concerns.”

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Product Innovation Educators

JULY 4, 2022

From there, if we’re getting into a brand new category, we follow a fast-follower strategy. For our core business like cameras, plugs, and bulbs, we’re investing in internal innovation, especially artificial intelligence. As we grow with new categories, the complexity grows exponentially.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Product Innovation Educators

JULY 29, 2024

Ulwick found that customer needs fell into three main categories: Functional aspects: How well does the product do its job? Ulwick introduced the opportunity algorithm in a 2002 Harvard Business Review article. As business landscapes change and new technologies emerge, ODI principles remain relevant. It’s been about 93.5%

Data Visualization 284

Data Visualization Research Software Product Research Product Manager 284

Product Innovation Educators

APRIL 10, 2023

Once you’ve collected those statements, categorize them into emotionally-based categories and refine them down to ones your business can actually do something about. We found out there was a student-parent type combination that was ideal for the business. We get about 10 categories.

User Testing 247

User Testing Product Research Healthcare Artificial Inteligence 247

Userpilot

MARCH 30, 2025

Category Mobile app engagement metric Why track it? Plus, retained and happy users are more likely to refer others to your business. The mobile app metrics in this category will help you evaluate your acquisition strategies and make necessary adjustments. and 9.9%, depending on the industry.

Analytic Tools 96

Analytic Tools Onboarding KPIs Research Software Data Visualization 96

UX Planet

MAY 1, 2025

Category chips like Tiny Homes, Amazing Views, and Beachfront offer users an emotional choice instead of a functional one. This higher purpose gave Airbnb a clear reason for everything they did throughout the business. Airbnb flips this by inviting users to select the kind of experience theywant.

Research Software 97

Research Software Travel Customer Experience User Testing 97

UX Planet

APRIL 9, 2025

Instead, its about determining whether a design meets its objectivesfor users and the business. Product Purpose & Business Goals Alignment Before diving into the design, take a step back and zoom out. Thats why you need to identify business goals alignment. How does the business measure success (e.g.,

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Intercom, Inc.

MAY 6, 2020

For example, most companies use rating categories like Product Knowledge, Tone/Empathy, and Solution to check how well agents’ responses performed against their internal expectations. of their support interactions fall under the “Room for Improvement” category in conversation reviews. Choose who should do the reviews. Yet, 56.6%

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

Product Innovation Educators

SEPTEMBER 9, 2024

Today I’m answering common questions I get asked about product innovation and management, including: Supply-side vs. demand-side innovation The Business Model Canvas Strategic planning Portfolio management Project selection criteria I also discuss the importance of ongoing learning and professional growth for product managers.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Alchemer Mobile

DECEMBER 28, 2021

Here are examples of a few demographic data categories: Age. In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Demographic factors. Nationality.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Demographic factors. Nationality. When to use mobile surveys. Conclusion.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263