Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JULY 31, 2023

Which features does it offer to product teams ? SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. WalkMe Surveys allow you to collect customer feedback , including NPS data. What is WalkMe? How much does it cost?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

OCTOBER 15, 2022

NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. CSAT measures the percentage of users who are satisfied with a certain product experience. The customer effort score measures how much effort customers have to put in to get value from your product. How to Calculate NPS.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

DECEMBER 3, 2022

The next stage is acquisition, where customers sign up for a product or service for the first time. They’ve recognized the value of the product or service at this point. Finally, the loyalty stage (also called the advocacy stage) happens when happy customers refer new people to the product since they’re so pleased with it.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Userpilot

AUGUST 15, 2023

How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Userpilot is a self-service product growth platform with excellent analytics tools.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? This article will help you develop and finetune your product manager resume, present your skills in the most favorable light, win the attention of the hiring managers, get interviews, and ultimately land your dream job.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Userpilot

DECEMBER 10, 2022

9 actionable tips to reduce user friction in your product experience. User friction is anything that keeps a user from accomplishing their goals when using your product. To overcome it, UX designers must conduct usability testing to uncover areas of improvement. Ensure consistency across your product design.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Our favorite product management blogs.

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

OCTOBER 20, 2022

Are you looking to increase product adoption levels across your product but unsure how to begin? User onboarding is the process of familiarizing new users with your product and guiding them throughout their journey. Take advantage of final onboarding surveys to learn how users rate their onboarding experience.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

AUGUST 24, 2022

Customer enablement refers to the processes and strategies companies use to help users get the most out of your product or service and enhance the overall customer experience. Some industry reports, including the recent Zendesk customer experience report , show customers increasingly prioritize CX over pricing, or even the product itself.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

AUGUST 29, 2022

Properly educated customers will engage more with your product and are most likely to become loyal. Customer training is the process of educating your customers on successfully using your product and achieving their goals with it. Increases engagement with your product. How effective is your customer training strategy?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 29, 2022

Let’s face it: an onboarding tour is a key to unlocking your product’s sustainable growth. Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. What is an onboarding tour?

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

BrainMates

SEPTEMBER 4, 2023

How to Drive Product-Led Growth By KATHRYN SHEPHERD-KING If you’ve been in the product management world for any length of time, you’ll have probably heard about product-led growth. Product-led growth is a go-to-market strategy that relies on using your product as the primary vehicle to acquire, activate, and retain customers.

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

Userpilot

OCTOBER 23, 2022

They also draw in more referrals and are great candidates for beta tests. Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. Why is it important to have repeat customers?

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

JANUARY 14, 2023

Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Announcing new features and product updates to let your users know what changed (if any) and guide them to use the new features.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Improved customer engagement and product adoption.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

AUGUST 18, 2022

The first step to scaling your customer advocacy program is to improve your product onboarding experience. For the same reason, personalize your product for the most relevant and enjoyable experience. Use gamification , like badges or certificates, to celebrate customer milestones and make the experience fun. Exploration.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JULY 8, 2021

Product manager courses are everywhere. Product management is one of the most diverse disciplines and requires an extremely broad set of skills. Additionally, the product manager role drastically changes with your seniority. Beginner product manager. Mid-career product manager. Advanced/pro product manager.

User Testing 87

User Testing Research Software Analytic Tools Feedback Software 87

Userpilot

JULY 30, 2021

It took Atlassian 2 years and nearly 3 million dollars* to build their own internal onboarding tool (*according to a Sr Product Manager who worked on this project). If your onboarding software doesn’t segment users, your product tours will be boring and generic. In this article, we’ll show you how to choose one. SOC 2 Type II.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Enterprise 98

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. They’re on the hook to generate qualified leads for the new product. Sales teams benefit from a FAQ document when having product conversations.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

AUGUST 31, 2022

Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. It’s similar to customer loyalty and can thus be measured through NPS surveys. How to create raving fans: Provide personalized product experiences.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

SEPTEMBER 30, 2022

You can then use this data to prioritize product improvements. Offer contextual help with tooltips , modals , and checklists that guide users on how to achieve value with your product. In the same vein, celebrate successes and milestones with UI elements such as certificates, badges, and happy characters.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer. Product designer vs UX designer.

UX 98

UX Research Software User Testing Analytic Tools 98

Intercom, Inc.

SEPTEMBER 10, 2018

We still qualify to determine if the lead is a good fit for our products. We know that prospects do their homework in advance and research solutions on websites before reaching out. At Intercom, reps go through chat-specific training and certification programs to verify that they have successfully gained these skills.

Customer Experience 132

Customer Experience Research Software Product Research Data Visualization 132

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. They’re on the hook to generate qualified leads for the new product. Sales teams benefit from a FAQ document when having product conversations.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Userpilot

SEPTEMBER 2, 2022

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education refers to the process of teaching customers how to use and find value from your product. Faster product adoption. We’ll provide a detailed review of some of the top products later.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JUNE 22, 2022

How can a product manager use it to create products that your users keep coming back to? The Hook Model is a book by Nir Eyal that helps product teams build habit-forming and addictive products. Triggers are what make the user engage with the product and they can be either internal or external. Keep reading then!

Research Software 59

Research Software Feedback Software Customer Experience User Testing 59

Userpilot

JANUARY 16, 2023

Mixpanel for product and funnel analytics. There are many customer retention products in the market, and it can get confusing when you try to choose the right tool for you. We’ll review some outstanding products later, but before that, below are the top features to look out for: Analytics and tracking. Segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Book the demo!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Book a demo now.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Centercode

APRIL 9, 2020

Over the course of three days, attendees picked up new tips and techniques, workshopped their programs, networked across industries, and brought their experiences to the table in the largest gathering of customer testing professionals yet. How do you balance increased productivity with a personal connection and driving engagement?

Feedback Software 72

Feedback Software Analytic Tools Research Software Reporting Tools 72

Userpilot

OCTOBER 31, 2023

When it comes to product-led growth , every step of the customer journey needs to be highly optimized for SaaS companies to see the results they’re looking for. Zoom prominently displays their recommended or highlighted product plans to help prospects make their purchase decision. Book a demo to see how Userpilot helps!

Feedback Software 103

Feedback Software User Testing Customer Experience Data Visualization 103

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

MARCH 20, 2023

TL;DR Interactive user guides utilize various UI patterns to educate customers on how to effectively use your product. These guides are classified into two categories: full product tours (detailed walkthroughs) and interactive manuals (in-app guidance that provides contextual help). Also, it can’t be used for customer onboarding.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52