The Product HQ

FEBRUARY 1, 2023

In this article, we outline the differences between a group product manager and a principal product manager, while exploring in detail the responsibilities, salaries, skills, career path trajectory, and certifications for each role. One of the primary objectives of any product strategy is to meet customer satisfaction.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Userpilot

DECEMBER 3, 2022

User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. To identify opportunities to improve your UX design, you should start with user research. Collect customer feedback with in-app surveys. Investigate why that might be.

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Gainsight

OCTOBER 25, 2023

Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

The Product Coalition

MAY 13, 2020

Product Operations, or Product Ops, is a role within a product team that facilitates the easy communication and sharing of resources and data between departments. However at Stripe, Product Ops’ primary focus is on providing value for the user. They strengthen customer feedback loops, and scaling product knowledge within the company.

Product Research 148

Product Research Data Visualization User Testing Research Software 148

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance.

B2B 96

B2B User Testing Research Software Analytic Tools 96

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

The Product Coalition

JUNE 1, 2020

How do you get to know your customers? Understand your customers To be a good Product Manager you need to know what your customers want and which problems, habits and preferences they have. To figure this out, you first define the customer profiles. Check out our certifications here. Don’t believe us?

Data Visualization 78

Data Visualization User Testing Product Management Product Manager 78

The Product Coalition

JANUARY 5, 2023

This is the reason why insurance companies look for automation to reduce operational costs and improve customer satisfaction. This involves many steps and typically involves a number of people: customer, broker, agent, contractors etc. This is repeated for any additional information received from the customer.

Document 78

Document Systems Review Customer Experience Technical Review 78

The Product Guy

MAY 7, 2020

Often, this is due to resource constraints rather than a lack of understanding of a PM role. Mushrooming of training sessions and certifications on PM reflects the situation quite well. . Also, in various organizations which have grown in product maturity, customer base etc., A year long roadmap should be high level.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

DECEMBER 10, 2022

User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers?

Customer Experience 89

Customer Experience User Friction User Testing Customer Feedback 89

ProductPlan

JUNE 21, 2021

As the VP of Product at ProductPlan, there’s nothing that I enjoy more than talking to customers. The ensuing conversations energize us as we look at the pain point from different angles before ultimately taking the first impactful step. Do we have the resources, budget, and expertise to execute?

User Testing 45

User Testing Product Research Framework Customer Experience 45

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 89

Feedback Software Analytic Tools Reporting Tools Data Visualization 89

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

While having a strong cloud background helped me land an interview, my ability to think how cloud can address customer pain points and build a business viable product helped me seal the deal. Q: Favorite PM resource or blog? Q: Do you have any advice for those interested in becoming C loud -based product managers?

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. had its day. What’s the solution? What Changed?

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Gainsight

JANUARY 11, 2024

Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer success role in their company. Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now.

Education 52

Education Analytic Tools Reporting Tools Feedback Software 52

Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle. The five stages of the customer lifecycle.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools Customer Feedback 91

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 92

Feedback Software Analytic Tools Product Research Data Visualization 92

The Product Coalition

OCTOBER 25, 2021

First of all, an all-star Product Leader has empathy for the customer. If you look at your users, and all you see are potential dollar signs, you’re never going to go the distance as a PM. The most successful Product Leaders are customer-driven, and this is very useful when trying to decide which feature to build next.

Leadership 170

Leadership User Friction Product Research Customer Experience 170

Userpilot

NOVEMBER 29, 2022

You can do this by making the product tour interactive, adding a resource center, gamifying the process, and constant iterations through A/B tests. There are standard onboarding metrics you should take note of which determine the success of a product tour such as activation rate, user engagement score, churn rate, etc.

Feedback Software 93

Feedback Software Analytic Tools Research Software Onboarding KPIs 93

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. Fail to make your product great, and you won’t win the customer in the long run no matter how good your marketing is.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Customer Experience 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Userlane or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Split

OCTOBER 30, 2020

Using your own product as a tool to build your product gives you a front-row experience of how valuable your product is to your customers, how well it solves specific use cases, where the pain points are, and so much more. For example, if you are a free customer you only get access to email support.

User Testing 80

User Testing Certifications Customer Experience User Friction 80

Userpilot

FEBRUARY 21, 2023

Is Pendo or Apty the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 21, 2023

But how do you actually convert visitors into paying customers for your SaaS business? The landing page best practices highlighted in this article will help you optimize conversion rates and acquire new customers with efficient landing pages! Additional resources. The same is true for their other landing pages.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

The Product Coalition

OCTOBER 14, 2020

Product Management is about facing problems or pain points, no matter how big or small, and building the right solutions for them. Check out our certifications here. Because we’ve launched “ Ship It ” as a free resource. But what about the biggest problems that the world is facing? Looking for a good read?

Customer Experience 134

Customer Experience Product Research Startups Positioning 134

The Product Coalition

NOVEMBER 6, 2019

Roadmaps can also help you establish commercial awareness within a particular sector, as you have to make a case for potential customers and the way to attract them. This Plan is great for those teams that have sorted all technical issues but need a bit of a push in terms of market acumen and customer empathy. Useful, right?

Roadmap 62

Roadmap Data Visualization Technical Review User Testing 62

Indicative

JULY 14, 2020

Data is known to be the world’s most valuable resource. To answer this question, you need an analytics solution that captures and visualizes user journeys. Who are your best customers? Enter Customer Analytics. Google Analytics vs. Customer Analytics: an Overview. uptime and customer support.

Data Visualization 137

Data Visualization Analytic Tools Reporting Tools User Testing 137