Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot hosts industry-relevant webinars to raise brand awareness.

Research Software 104

Research Software Feedback Software Product Marketing Reporting Tools 104

Userpilot

JULY 16, 2024

Develop the product vision and expand on the strategy. Consider industry certifications like Certified Scrum Product Owner (CSPO) or Certified Associate in Product Management (CAPM) to upskill yourself. Continuously develop yourself through product management events, webinars , podcasts , books , and so on.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Feedback Software 111

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! B2C marketing.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

MARCH 29, 2024

In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy. To create a successful activation strategy , you must first define your product's value proposition. HubSpot implements certification programs to drive brand activation.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Userpilot

AUGUST 6, 2024

We also look at examples of SaaS products with excellent engagement strategies. Create an omnichannel customer engagement strategy to ensure a consistent experience across all touchpoints. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Here are the top 5.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

The Product Coalition

JUNE 15, 2020

And does focusing on a product-led growth strategy make you a Growth Product Manager? Product-led growth strategy is a methodology that positions the product as the primary driver of growth for the company. A product-led growth strategy. What Are the Benefits of a Product-Led Growth Strategy? The secret? It’s cheaper.

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

JULY 14, 2024

They provide recommendations for product development , marketing strategies, resource allocation, or customer service improvements. IBM Data Science Professional Certificate) offer structured learning paths for those without a formal degree. Their webinars often feature industry experts and thought leaders.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Creating webinars and offering live training demos to help users tackle specific problems or use cases. Build training content and certification programs. Create webinars for specific use cases. Tolstoy interactive guides.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

AUGUST 24, 2022

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? This article breaks down customer enablement for SaaS plus best practices to get started or improve your existing strategy. For this, you can use gamification elements like badges, certifications, loyalty points, etc.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

UX Planet

DECEMBER 11, 2023

While this information can help you decide if you would want to take a certain course— and Polina also delved into this subject with “ Selecting the right conversation design course ”— this post does not explicitly answer the question of, “ Are employers expecting to see a CxD certification on my job application? ” Okay, let’s get started.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Userpilot

MAY 20, 2024

Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction. The Salesforce Partner Program supports and rewards partners with training, certification, and resources, using tiered memberships to encourage continuous engagement and growth.

Feedback Software 101

Feedback Software Analytic Tools B2B Research Software 101

Userpilot

AUGUST 29, 2022

How effective is your customer training strategy? Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training. An example of live training can be webinars delivered through Youtube or any similar platform. Hubspot’s customer training and certification program.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Intercom, Inc.

NOVEMBER 21, 2019

In the early days of Intercom, our Chief Strategy Officer and co-founder Des Traynor hosted daily “seminars” to show new signups and prospects how to achieve success with Intercom. We’ve always placed a high value on educating our customers and helping them get the most value from Intercom. Level up at every stage of your career.

Seminar 23

Seminar Feedback Software Customer Experience Education 23

Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Effective strategies for successful secondary onboarding: Monitor product usage to understand how users engage with different parts of your product and where they need more guidance. You can use modals for this. Onboarding tooltips created in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Gainsight

NOVEMBER 20, 2024

As Courtney Hauser, Gainsight’s VP of Customer Experience & CS Operations shared during our webinar on digital self-service solutions , “Self-service is game-changing for digitally expanding CS.” ” She’s spot on because you can achieve these benefits without increasing costs. It was about ticket deflection.

Data Visualization 40

Data Visualization Research Software User Testing Customer Experience 40

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “The Effortless Experience”), webinars (Userpilot, Zendesk), blogs (Userpilot Blog, Zendesk Blog), and podcasts (“The CX Cast”). “The Best Service is No Service” by Bill Price and David Jaffe – Strategies for eliminating ineffective customer service.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

AUGUST 25, 2024

Certifications can further enhance your qualifications. Product Manager : Transition to managing the development and strategy of the product , working on new features and improvements. Director of Product Management : Lead the product management team, set product strategy , and work with executive leadership.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 16, 2022

Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. Host webinars to educate and interact with your audience. With Userpilot, you can apply these strategies without having to code. How to build customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

The Product Coalition

OCTOBER 11, 2024

Our goal is to provide product managers with the resources to enhance their skills across every aspect of their day-to-day work, from product strategy to user experience design, ensuring they stay ahead in an ever-evolving field. Each comes with verifiable certifications for LinkedIn and sharing.

Customer Experience 78

Customer Experience Certifications Workshop Webinar 78

Userpilot

AUGUST 18, 2022

In this article, we go over how to drive customer advocacy and also include strategies to improve customer retention and loyalty. Build a fully-loaded resource center with video tutorials , webinars, and help articles. Use gamification , like badges or certificates, to celebrate customer milestones and make the experience fun.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

AUGUST 17, 2024

A customer success director develops strategies, analyzes customer data, and collaborates with other departments to ensure customer success efforts align with business goals. They develop strategies, analyze customer data, and ensure customer success efforts align with business goals, fostering long-term satisfaction and growth.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

JULY 24, 2024

TL;DR This is a professional who optimizes the end-to-end customer journey in SaaS by developing strategies and features to enhance user satisfaction, engagement, and retention throughout the product lifecycle. They develop strategies and features to enhance user satisfaction, engagement, and retention across the product lifecycle.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot, Gainsight), blogs (Userpilot, Gainsight), and podcasts (The Customer Success Podcast). Generate reports : Create and present detailed reports on customer success metrics to stakeholders, providing insights and recommendations for improvement.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

JULY 24, 2024

Here’s a breakdown of your core responsibilities: Product Strategy Development : Assist in crafting and executing product strategies aligned with company goals and market needs. Read more on product strategy. Check out strategies for effective collaboration. Discover best practices in feature prioritization.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

To excel, leverage resources like books (e.g., “The Design of Everyday Things”), webinars (Userpilot, NN/g), blogs (Userpilot Blog, NN/g), and podcasts (Userpilot Product Heroes, UI Breakfast). A UX strategist develops and implements strategies to improve the overall user experience of digital products.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JUNE 30, 2024

Get certification : You can get Certified Associate in Product Management (CAPM) and Product Management Professional (PMP) certifications from the Product Management Institute. Apply for jobs : To land a product management role, craft a tailored resume highlighting education, skills, and certifications.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JULY 24, 2024

A customer experience (CX) manager’s responsibilities include understanding customer needs and pain points, optimizing user journeys, collecting user feedback, and implementing strategies to improve the overall CX. They often collaborate with other teams, including customer service, marketing, product, and sales.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Data Visualization 52

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “The Effortless Experience”), webinars (Userpilot, Zendesk), blogs (Userpilot, Zendesk), and podcasts (“The Customer Support Leaders”). Here is a curated list of top resources, including books, webinars, podcasts, blogs, and certifications, to help you excel in this role.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52