Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

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UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

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Analytic Tools Systems Review Data Visualization Software Review 98

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. ChatGPT on the other hand is easy to access, use and train for anyone.

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ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Alchemer Mobile

JUNE 15, 2024

ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. But for most businesses and consumers, Gen AI hasn’t lived up to the hype. Alchemer Pulse continually strives for high accuracy and precision in analyzing customer feedback.

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UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. If you’d like to try it out, here’s how to use InVideo to create video content in ChatGPT. And you can bump up Users for a team. The ChatGPT version does everything for you. Why make it harder?

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ChatGPT Feedback Software Customer Experience Customer Feedback 98

The Product Coalition

JUNE 18, 2023

For budding AI creators, this is a crucial moment akin to a high student moment familiarizing themselves with the exam format of a prestigious college entrance test. The Test This new law applies to anyone who places an AI system in the EU. Any EU citizen can file a complaint against an AI System provider.

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Research Software Artificial Inteligence Systems Review User Testing 147

Arkenea

APRIL 10, 2025

Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment. This can include: Product strategy: Roadmap definition, market research, feature prioritization. Prototyping and design: Wireframes, mockups, user experience flows.

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UX Planet

DECEMBER 26, 2023

Many recognized design oriented companies like Adobe, Figma, Dovetail and User Testing are experimenting AI potential in their offerings. It is time that designers should start testing these features to get the best to help them improve their productivity and efficiency. User Testing AI Source: www.usertesting.com/platform/AI 6.

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UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

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Alchemer Mobile

JUNE 15, 2024

Alchemer Pulse has been developed to answer the big question all businesses want to know: “What are my customers thinking and feeling about my brand?” Alchemer Pulse is a closed system to ensure customers glean accurate and consistent insight from their customer feedback data.

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Lenny Rachitsky

APRIL 9, 2024

.’ ” Another example—when Sam Altman, CEO of OpenAI, was asked four years ago how OpenAI would make money, here was his answer: “We have made a soft promise to investors that once we’ve built this generally intelligent system, we will ask it to figure out a way to generate an investment return.”

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UX Studio

SEPTEMBER 23, 2024

Our goal was to get user feedback on three popular AI-driven tools used in education. After looking into the growing trends of using AI in education , we conducted usability tests combined with short interviews. During these sessions, we aimed to explore, test, and evaluate AI tools used in the education sector.

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Lenny Rachitsky

DECEMBER 12, 2023

with over 3,000 5-star reviews), and the YouTube channel is about to hit 50,000 subscribers. The newsletter nearly doubled (approaching 600,000 subscribers!), the podcast went from essentially nothing to a top 10 technology podcast in the U.S.

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The Product Coalition

DECEMBER 7, 2022

ChatGPT: A Game-changer for Natural Language Processing and Customer Service Today I had a chance to play with chatGPT and was quite impressed with what it can do and the quality of answers it is able to give. ChatGPT is is similar to the virtual customer support chats seen online.

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Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction.

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Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. What’s remarkable is how quickly the business community has embraced AI.

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UX Planet

MARCH 2, 2024

This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes. Designed for Deterministic Systems: A deterministic system performs set tasks predictably, while a probabilistic system dynamically responds to inputs with uncertain outcomes.

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Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. The world of digital products is evolving quickly.

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UX Planet

FEBRUARY 19, 2024

Chatbots like ChatGPT, ‎Gemini, and Claude help us work more efficiently and allow us to think outside the box and come up with creative solutions. Apart from these chatbots, many people and companies release customized products for specific tasks based on the generative AI models of these chats.

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Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

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UX Studio

APRIL 11, 2024

We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers. This is due to the following factors. Generative AI has taken the world by storm. Image generated with DALL-E 3.

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Mironov Consulting

NOVEMBER 15, 2023

  Stories range from “20 ways you can use ChatGPT to make your work easier” to “here’s how AI will end civilization as we know it.”   Every customer conference and AMA starts with questions about AI.    The hope is for positive press coverage but few serious end users.

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Lenny Rachitsky

JUNE 23, 2024

• User Testing —Human understanding. Before Faire, Ami spent over 15 years at Meta, including as VP of Product and Design for WhatsApp (2B+ users), VP of Product for Facebook’s ads system (now $130B of annual revenue), and director at Instagram. Human experiences.

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Feedback Software Product Research User Testing Technical Review 69

Gainsight

OCTOBER 10, 2023

Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. your goals should really come from your customers and team.

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Education User Testing Reporting Tools User Friction 52

Mixpanel

APRIL 12, 2024

I was excited to get in touch with artificial intelligence and neuroscience researcher Ian Eisenberg to pick his (human) brain about this. Even though most of today’s most prominent AI models aren’t being trained continuously from new foundational data, they do “learn” or adapt to new context that comes in from user prompts.

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ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Gainsight

MARCH 12, 2024

Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Go through this exercise—solo or with your team—for the customer segments you’re creating courses for right now. Where are they in the customer journey?

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Customer Feedback User Testing Feedback Software Customer Experience 52

Department of Product

NOVEMBER 2, 2023

Other products worth checking out this week include a new customer support startup called Plain. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

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Data Visualization Research Software Analytic Tools Reporting Tools 52

Modus Create

JUNE 20, 2023

These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time). You don’t have to provision servers to run apps, storage systems, or databases at any scale. Well, the future has finally arrived.

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Feedback Software Reporting Tools Development Technical Review 75

Arkenea

JULY 16, 2024

Healthcare technology will continue to evolve itself to create in-home testing units (IoT) that can do various medical testing and then upload the results to the medical provider’s cloud for analysis and review. This allows me to save time from that research and deliver a task in faster time.

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Lenny Rachitsky

AUGUST 12, 2024

Previously, she served as the Director of Growth at GitLab , where she implemented and scaled their PLG motion, and VP of Growth at Acorns, scaling them from 1 million to 5 million users. Sales motion is for a very targeted list of big customer for big orders and having a clear hit list for revenue targets.

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Analytic Tools Reporting Tools Data Visualization User Testing 52

Tyner Blain

OCTOBER 23, 2023

ChatGPT estimates between 100,000 and 300,000 fish which met the rules of the competition could be in the lake. Even a large-language model AI is uncomfortable giving estimates – ChatGPT generated a 200-word-long caveat about the uncertainty in it’s estimate. 80% of customers renew during open enrollment and 20% leave.

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Systems Review Weak Development Team Product Research Customer Experience 59

People-First Product Leadership

FEBRUARY 12, 2024

Providing and receiving feedback is ideally a continual activity, best done with context as close to the moment as possible. As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews.

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Artificial Inteligence Product Management Product Manager User Testing 52

Agile Velocity

AUGUST 29, 2023

Instead of prioritizing by unfounded estimates, it’s time to review backlogs on a regular basis and have conversations about value and what can be delivered in shorter timeframes. Hopefully, we’re doing some sort of validation with our customers to see who would really buy these things if we built the proposed thing.

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Leadership Customer Experience ChatGPT Technical Review 76

UX Studio

MAY 23, 2024

DALL-E 3 A rushed shift toward digital education The pandemic has turned the usually well-ordered systems of education upside-down. And when I say student, that encompasses the learners in formal education and school systems. So here are some helpful tools powered by AI that help people navigate the challenges of academic research.

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Education Research Software Reporting Tools Feedback Software 48

Crafty CTO

APRIL 17, 2023

Willison is prolific, to no small degree, because he’s skilled at applying tools like ChatGPT.) In the context of the Expanse series, the churn is often associated with the broader political and social upheaval occurring throughout the solar system, as well as the personal struggles and challenges faced by the characters.

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Intercom, Inc.

DECEMBER 9, 2022

We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support.

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