Intercom, Inc.

APRIL 1, 2021

To kick things off, would you like to share a little bit about yourself with the audience and tell us how you ended up as a global technology executive and COO in one of the most recognized companies in the world? I just appreciate you all thinking I would have some new stories to share, which I do, and then having me back.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

The Product Coalition

JULY 13, 2022

If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. UXCam is listed among 80 other reliable SDKs in the Official Google SDK Index , a resource that enables app developers to see the health of an app before they put it into their product.

Data Visualization 108

Data Visualization Analytic Tools Feedback Software Reporting Tools 108

Department of Product

JANUARY 17, 2023

In our previous discussion on the topic of trends, we broadly categorised important trend shifts into 3 different groups: Technical trends Business trends Design trends Business skills are essential for people who build products. Some roles prefer design clout but again this is optional. All roles, however, require business skills.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Department of Product

FEBRUARY 18, 2022

We looked at some of the top SaaS companies and examined how they price their products so that you don’t have to. SaaS companies profiled Here’s a snapshot summary of the key findings from our analysis of SaaS companies profiles. Where exactly do you start?

Research Software 52

Research Software User Testing Product Management Product Manager 52

Atlassian

JANUARY 27, 2022

From the landing page, the estimator pulls in employees’ current information from a database, then prompts them to choose the location they are considering moving to – and the tool does the rest. In Company News. Interestingly, initial data showed New Zealand as the number one location employees were interested in.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Intercom, Inc.

OCTOBER 21, 2021

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. When companies try to be all things to all people, they end up not being very good.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

DISQO

AUGUST 15, 2019

If you’ve been following cryptocurrency for the past few years, you’re no stranger to the flood of news coverage about its fluctuating market cycles, price crashes, exchange security breaches, and potential for illegal transactions. The copy and graphics on the two pages are the same. We isolated for the brand of the owner.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

DISQO

AUGUST 15, 2019

If you’ve been following cryptocurrency for the past few years, you’re no stranger to the flood of news coverage about its fluctuating market cycles, price crashes, exchange security breaches, and potential for illegal transactions. The copy and graphics on the two pages are the same. We isolated for the brand of the owner.

Reporting Tools 40

Reporting Tools Product Research Banking User Testing 40

The Product Coalition

OCTOBER 22, 2018

The good news is there a a few things you can put in place so that when you handle customer feedback it leads to great products, a better business, and customers…well they won’t just pay you for your service, but they will actually shout about it. And that they have a roadmap for 2 years, so their customers can’t help them right now.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

OCTOBER 29, 2018

Find a role you are excited for Long before any company is interviewing you for a job, you as a candidate should have already screened a ton of other companies to help decide that this one is worthy of your time and effort. I usually spend about 2–3 weeks browsing through job descriptions and researching company backgrounds.

Inbound 60

Inbound Product Research Startups Weak Development Team 60

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? The good news? REGISTER YOUR DOMAIN AND CREATE A LANDING PAGE. It’s marketing. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

AUGUST 17, 2018

From targeted search keywords to relevant ads to supporting landing pages, marketers can create tailored funnels based on what’s most important to their audiences in order to help connect the dots for future customers – and help them easily understand the value of your products. What are personalized landing pages.

User Testing 136

User Testing Data Visualization Advertising Weak Development Team 136

DISQO

AUGUST 15, 2019

If you’ve been following cryptocurrency for the past few years, you’re no stranger to the flood of news coverage about its fluctuating market cycles, price crashes, exchange security breaches, and potential for illegal transactions. The copy and graphics on the two pages are the same. We isolated for the brand of the owner.

Reporting Tools 14

Reporting Tools Banking User Testing Branding 14

Userpilot

JULY 30, 2019

Well, you can post updates about the development of the new product. Interview some of the product designers or devs involved. You need to make this new product seem like a big deal. When they asked people to apply to beta test their new version, I jumped at the chance, and I was lucky enough to be invited in.

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User Testing Product Research Webinar Customer Experience 111

Usersnap

FEBRUARY 4, 2022

Working on new design drafts and website prototypes take a lot of patience and knowledge. But here’s the good news. We are going to show you how to set up your design & feedback workflow for making feedback from colleagues and customers actionable and manageable again. Drop your existing feedback tool. Here’s why.

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Feedback Software User Testing Data Visualization Customer Feedback 98

Department of Product

MARCH 28, 2022

In each of these scenarios, some companies will quickly adapt to new trends and reconfigure their product offering to stay relevant. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

FEBRUARY 5, 2021

Greg Kogan’s experiment was specific to a company’s welcome email, in which case the context of the email had already been established since the recipients of the email had already signed up for the company’s services and were well aware of what the company did. Some of them were even quite active. Lessons Learned 1.

Research Software 134

Research Software Feedback Software User Testing Product Research 134

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Dear Strategy

JULY 22, 2020

Dear Strategy: “We are a small company and have trouble finding the resources to execute on tactics. One direction has to do with the human part of this equation, and the other has to do with the seemingly hundreds of different systems that business owners can choose from to help keep their companies running smoothly.

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Research Software Systems Review Product Research Software Review 52

Userpilot

JULY 20, 2023

CopyAI: generate social media posts, emails, blog titles, landing page copy etc. Best AI tools for content localization: Userpilot : AI-powered language translation so you can easily localize your in-app content (modals, banners, tooltips text, and even your in-app resource center). SurferSEO: AI-generated blogs, SEO optimized.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Department of Product

AUGUST 2, 2020

UI / visual design – ooh this looks nice. Content is perceived as something that can be slapped onto a design at the end of the product development process. Content is perceived as something that can be slapped onto a design at the end of the product development process. I couldn’t do that. Anyone can do that.

Feedback Software 52

Feedback Software Strategy Onboarding KPIs User Testing 52

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. You can fill it with links to your articles, product news, company announcements or all three. On-brand design. Onboarding emails.

User Testing 150

User Testing Analytic Tools Customer Experience Research Software 150

The Product Coalition

MAY 3, 2021

Company size: How big is the company that your target customer is working for? Marketing Strategy: How do your competitors reach out to customers and generate new users? Revenue: How has the company been growing or decreasing sales and revenue over the past 5–10 years? What are the causes of this growth or stagnation?

Product launches 123

Product launches Feedback Software Research Software User Testing 123

PMLesson's Ace the PM Interview

JUNE 21, 2022

Being one of the biggest tech companies on the planet, it should be no surprise that landing an interview (and a job offer) at Meta is no easy feat. And with the latest news of a tech hiring freeze , doing so maybe even more competitive than ever. What does that mean for you and your job in the coming months and years?

Feedback Software 52

Feedback Software Software Engineering Reference Messaging 52

Userpilot

JULY 15, 2020

Designing one for your SaaS product will help you segment users and their needs with a laser-focus. By applying the RIGHT effort at the RIGHT time to the RIGHT users, you’ll get the maximum output from your resources and scale faster than ever before. How to Design Your Product-Led User Adoption Flywheel. You don’t know?

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Mixpanel

AUGUST 3, 2023

Grow and scale How does marketing strategy change as the company matures? Instead, we want you to focus on the metrics that truly measure the impact of marketing—from each of your marketing channels to every step of the customer journey, at all stages of company maturity. What do your best customers have in common? Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

Grow and scale How does marketing strategy change as the company matures? Instead, we want you to focus on the metrics that truly measure the impact of marketing—from each of your marketing channels to every step of the customer journey, at all stages of company maturity. What do your best customers have in common? Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

Grow and scale How does marketing strategy change as the company matures? Instead, we want you to focus on the metrics that truly measure the impact of marketing—from each of your marketing channels to every step of the customer journey, at all stages of company maturity. What do your best customers have in common? Revenue-led.

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

The Product Coalition

SEPTEMBER 13, 2019

They have a consistent ‘Talk Series’ of industry speakers which often range among well-known consumer-oriented technology companies. Over the course of years, I studied and applied tech and design learning across private projects, jobs, and additional education. This is the good news. This is just one path. Add training.

Product Management 60

Product Management Product Manager Weak Development Team Management 60

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Being British we like a bit of bad news.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Userpilot

NOVEMBER 19, 2023

Looking for an effective self service support tool and wondering if Intercom is the best option for your SaaS company? TL;DR Intercom is a good choice for self service support and it comes with features such as in-app resource center, interactive walkthroughs, in-app announcements, and tooltips. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Intercom, Inc.

MARCH 5, 2020

?. Jasmine Friedl, Intercom’s Director of Product Design, grew up in one of the most niche environments one could imagine: the daughter of homeschoolers in northern Wisconsin. She landed at Facebook in a product design role within a year of earning her MFA from the Academy of Art University in San Francisco. Short on time?

Research Software 129

Research Software User Testing Technical Review Customer Experience 129