Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Over time these are the technologies that are the safest and fastest for us.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Business of Software Conference

JUNE 3, 2021

Joel Spolsky at the Business of Software Conference. Joel argues, going against the wisdom at the time, that features are good if you can add them without making a product too complex. This can create real value for customers and revenue for your business. Congratulations to the team for another notable exit. My VC Year.

CTO 116

CTO Software Development Software Developers Customer Feedback 116

Modus Create

FEBRUARY 24, 2020

And InVision’s The New Design Frontier report on design maturity found that organizations with high-performing, mature design teams “are more likely to see cost savings, revenue gains, productivity gains, speed to market, and brand and market position improvements through their design efforts.” user group events.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Intercom, Inc.

OCTOBER 31, 2019

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. Short on time? The next generation of workforce will want and expect the next generation of technology. Technology, for a long time, has been incredibly capable.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Userpilot

AUGUST 17, 2024

Product teams thriving in the AI era focus on revenue growth and not just customer experience, shape product initiatives at the C-level, and leverage AI to boost productivity. He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year.

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Mind the Product

FEBRUARY 1, 2019

hitting a specific metric (revenue/users/conversion, etc). I’ll speak at three conferences. Research into Approach goals and Avoidance goals shows that if we frame our goals as a positive (Approach), we have a better chance of success and feeling positive about the experience. Avoidance goal: “Avoid arguing with the CTO.”.

CTO Coach 144

CTO Coach User Testing Research Software Product Research 144

NextBigWhat

JANUARY 6, 2022

In this deep community cast, Zerodha’s CTO, Kailash shares it all in conversation with Ashish Sinha. How has Zerodha evolved over time, from the v0 of the tech product to today? How to use customer feedback for product improvement? How to approach product development from the user’s perspective?

CTO 52

CTO User Testing Feedback Software Customer Feedback 52

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Business of Software Conference

APRIL 15, 2021

Business of Software is a paid conference with limited sponsorship. We focus on delivering value to our customers – the attendees. The BoS community is open, welcoming and from previous experience, has been a great place to connect with companies who want to work with people like you. Is it worth it? Do the things that count.

Software Review 84

Software Review CTO Events Customer Experience 84

Mind the Product

AUGUST 2, 2019

We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won’t do what we want them to. We have to have broad knowledge across business, technology, and user experience, and daily are working with people who are experts in their domains.

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CTO Coach CTO Customer Experience Presentation 156

Business of Software Conference

NOVEMBER 19, 2020

In this talk from BoS Europe 2019, Mat shares some of the things that helped him to create such an effective bootstrapped operation and how, after a decade, Mixcloud decided the time was right to find an investor who could bring value beyond cash to take the business forward. Video, Slides, & Sketchnote below. Sketchnote. Upcoming Events.

Customer Experience 52

Customer Experience CTO Software Review Events 52

ProductPlan

JUNE 22, 2023

Let’s start by defining the distinctions between three concepts: Product-Led Organization Product-Led Growth Product-Centric Organization A product-led organization is a business that makes its products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities.

Data Visualization 95

Data Visualization Reporting Tools Customer Experience Product Research 95

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

So I decided to join Microsoft full time in a PM role upon leaving UPenn. As an undergraduate, I participated in Model UN, where students create a mock UN Conference and debate societal issues like climate change. There’s also your previous work experience, and how you present it.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Gainsight

NOVEMBER 16, 2020

This is part 12 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. “They had no sales, no advertising, no marketing, nothing but R&D,” recalls an executive vice president of a company that put money into Atari at the time. .

Analytic Tools 52

Analytic Tools Customer Experience Reporting Tools Data Visualization 52

Business of Software Conference

MARCH 5, 2021

It’s strange to think that in a few short hours I’ll press ‘End Meeting For All’ for the final time, and that’ll be it. Lesson #1 – Make Your Users Awesome. The first BoS video I watched was Kathy Sierra’s seminal talk from BoS USA 2012, ‘ Building The Minimum Badass User ’.

Customer Experience 52

Customer Experience CTO Events Customer Feedback 52

Gainsight

APRIL 17, 2019

And leaders reimagined service and support in the era of customer success. But for CEOs, one of the most fundamental changes about the job is how much more real-time it’s become. These same leaders don’t have to be surprised by customer churn , instead always having a sense of “early warning” on customer risk.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Andrew Chen

DECEMBER 1, 2021

” Here’s how I define each side: There are usually a minority of users that will create disproportionate value and as a result, they will have disproportionate power. For marketplaces, these are usually the sellers and providers who spend their entire day attracting users with their products and services.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Business of Software Conference

SEPTEMBER 10, 2018

What makes Business of Software Conference speakers so smart? There is more diversity in the book list than the speaker walk on music choices this year by the way – any guesses as to most requested walk on music this time round? Mikey Trafton, Alamo Drafthouse, CTO. Like most smart people, they read a lot.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Business of Software Conference

FEBRUARY 5, 2021

Should you or shouldn’t you listen to your customers? So how do know when to listen to your customer feedback and when not to? why listening to your customers isn’t always a good idea. Sally Foote (VP of eCommerce, GoCompare) – The Stories Your Customers Will Tell You from Business of Software Conference.

Customer Feedback 52

Customer Feedback User Testing Customer Experience CTO 52

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

Events 40

Events User Testing Product Research Product Management 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

Events 40

Events User Testing Product Research Product Management 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. While there’s no doubt a number of industry-specific conferences for product teams, we’ve focused primarily on industry-agnostic ones for this list. Details on Code Conference 2016 will be announced later this year.

Events 40

Events User Testing Product Management Product Manager 40

The Accidental Product Manager

MARCH 23, 2020

This generally happens when the company is forced to reduce its workforce because they’ve run into financial problems or a contract got canceled or they are closing a branch office. Multiple people generally get laid off at the same time. I was working in one of their branch offices that had about 30 people working in it.

Fractional CTO 13

Fractional CTO CTO Product Management Product Manager 13

Business of Software Conference

APRIL 14, 2021

Not only do you get to dig into something important, you spend time with a group of smart people with the same interests as you. Tips and Tricks for Using Digital Tools for Better Teamwork – Stefano Mastrogiacomo Why Don’t Your Customers Care About Your Website? Breakout Session 26th April – 14:30 BST/09:30 ET.

CTO 95

CTO Events Leadership Roadmap 95

ProductPlan

OCTOBER 10, 2019

As a product manager who now sits on the other side of the table as an executive, I’ve had lots of experience both presenting executive-facing roadmaps and receiving those presentations. They’re the culmination of months of work, customer conversations, and experience. Mistakes I’ve Seen When Presenting Executive Roadmaps.

Presentation 78

Presentation Roadmap Data Visualization Customer Experience 78

Lenny Rachitsky

DECEMBER 21, 2023

After a long product career and founding multiple companies, Christian now spends his time working closely with product leaders at companies big and small to implement and improve their discipline of product management. Finding reference customers is the fastest path to achieving product-market fit.

CTO Coach 69

CTO Coach Product Management Product Manager Product Research 69

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Wasted time means lost opportunities. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. Top 10 Sacramento web design companies.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Business of Software Conference

FEBRUARY 9, 2021

If you don’t have a Head of Product you may suffer from: narrow focus on engineer/development productivity; underpowered product management teams; customer benefits misaligned with actual features; and lack of a realistic product strategy. Building what users actually need. Rich Mironov // Mironov Consulting.

Fractional CTO 64

Fractional CTO CTO Leadership Customer Experience 64

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? What was going on at your company at that time? Were you engaging with your customers? How was your team working?

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Product Research User Testing Feedback Software Research Software 130

Business of Software Conference

MARCH 11, 2021

Kathy Sierra, Serious Pony: Building a minimum badass user A completely different way of thinking about your product and your users. Rahul Vohra, SuperHuman: The product market fit engine How to drive product strategy and growth by understanding who your most profitable customers are and what they value.

CTO 52

CTO User Testing Customer Feedback Customer Experience 52

Business of Software Conference

SEPTEMBER 17, 2018

Business of Software Conference USA 2018 is under 2 weeks away. Over 12 years of Conferences we’ve seen over 200 talks given by some brilliant speakers. Having worked across the IT, Real Estate, and Healthcare industries, Mikey is now the CTO of Alamo Drafthouse Cinemas. This year at BoS USA there are 8 returning speakers.

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Fractional CTO CTO Healthcare Events 56

Gainsight

OCTOBER 26, 2020

This is part 1 of our 12-part series “This is Product-Led,” inspired by our conference for Gainsight PX users, Pulse for Product. As Gainsight PX CTO Mickey Alon discussed with Carlos Gonzales Villaumbrosia, Founder & CEO of Product School and author of The Product Book , the solution isn’t complicated—it’s product-led growth.

Analytic Tools 52

Analytic Tools CTO Customer Experience Data Visualization 52

Business of Software Conference

JUNE 20, 2019

Like many BoS speakers, Peldi comes to the conference every year regardless of whether he’s on stage. Peldi Guilizzoni (CEO/Founder, Balsamiq) – 10 Years Of Balsamiq: What I’ve Learned from Business of Software Conference. Few customers, happy. Video, Slides, & Transcript below. Upcoming Events.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

freshtrax

SEPTEMBER 26, 2019

The idea of this business came from his experience of feeling that it’s very difficult to have a nutritionally balanced diet. For those of you, like me, who don’t have time to cook or lack a balanced diet, this could be an innovative and convenient solution. Make it easier to eat nutrient-rich foods.

User Testing 73

User Testing Startups Customer Feedback Feedback Software 73

Product Warrior

SEPTEMBER 17, 2017

Was is a total waste of time? Unfortunately the outcome was far from great, so when Jake Knapp (creator of design sprints) was listed to present at the conference Mind The Product 2017 I was not excited. The CEO was keen to support such a customer centric initiative. Have you heard of "design sprints", have you tried to run one?

CTO 45

CTO Customer Experience Agile Books 45

Business of Software Conference

MARCH 8, 2019

Business of Software Conference Europe 2019, 11-12 April 2019, Cambridge UK. This April we’re running our 18th Business of Software Conference. How do you ensure your users value and pay for your product? How do we compute value for customers and turn that into pricing? When is the right time to scale?

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Fractional CTO Weak Development Team Customer Feedback Customer Experience 40

Userpilot

MARCH 7, 2024

Recently, I did a little experiment. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. After regenerating the image 18 times -and getting pretty much the same result every time – I gave up… According to AI, the ‘tech CEO’ is young, white, and male. Because he is.

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Technical Review CTO Coach Startups Feedback Software 105