Alchemer Mobile

NOVEMBER 10, 2020

s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. uses consumer insights-led research to help key business partners understand the customer experience.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

The Product Coalition

JANUARY 20, 2024

For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field. For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field.

Product Manager 147

Product Manager Product Management Workshop Customer Feedback 147

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Lean User Research.

Product Research 214

Product Research Customer Experience Analytic Tools Research Software 214

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Roman Pichler

APRIL 19, 2017

This will earn you the respect and trust of your followers and at the same time, it will make you a happier person. To boost your referent power, I recommend focussing on one virtue at a time and practicing it repeatedly—without expecting too much too quickly. Nothing beats meeting real users. How cool is that? Trust me.”.

Leadership 185

Leadership Weak Development Team Product Research User Testing 185

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research 173

Product Research User Testing Customer Experience Testing 173

Mind the Product

APRIL 5, 2019

The compounding effect of this doubling is sometimes difficult to comprehend, but it means that today’s computers are two billion times faster than they were just a few decades ago. ” This requires a new style of leadership, that eschews power structures and authority. So embracing ambiguity and improvisation is key.

Leadership 184

Leadership Technology Customer Feedback Engineering 184

ProductPlan

APRIL 17, 2024

As a product manager, attending conferences is not just a part of professional development but an invaluable source of inspiration and learning. During the conference, I immersed myself in the world of product and attended various sessions that provided me with unique perspectives. Customers want to know: is this brand safe?

Customer Experience 103

Customer Experience Customer Feedback Feedback Software User Testing 103

Mind the Product

JULY 9, 2019

The definition of product-market fit:] When customers agree that your product creates enough value for them relative to the other options that are available. Jake Knapp & John Zeratsky, Make Time ( US / UK / DE ). The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe.

Product Research 181

Product Research Customer Experience User Testing Entertainment 181

Mind the Product

FEBRUARY 12, 2020

Share Leadership and Credit. Instead, in my experience, product managers can build trust by allowing others to present results, demo to executives, and share in the glory of a job well done. Share leadership and allow others to present results and demo to executives (Image: Shutterstock).

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Mind the Product

JULY 16, 2019

Rich Mironov got his start in product with a a single, very demanding customer: Apple. Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting. Lateral leadership. Quotes of the Episode.

Customer Experience 156

Customer Experience Product Research Leadership Weak Development Team 156

Mind the Product

JULY 30, 2019

That’s useful – but she’s also found a way for you to engage your team in a creative way, using the model of the show Black Mirror , in an effort to make better decisions. The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe. Quote of the Episode.

Product Research 160

Product Research Customer Experience User Testing Testing 160

Product Talk

OCTOBER 10, 2018

Last week, I was in Cleveland for the Industry Product Conference. Historically, we’ve asked product teams to deliver a fixed roadmap typically defined by leadership. We’ve defined success as shipping a set of features on time and on budget. My slides and script are below. Becoming a successful discovery team. Tweet This.

Product Research 278

Product Research User Testing Research Software Feedback Software 278

Mind the Product

SEPTEMBER 3, 2019

We set ourselves a really clear sprint question, one that you can answer with a yes or a no… [and] at the end of 5 [user] tests, we’ll know how that the user would have answered that question… Unless a minimum of 3 – usually 4 or 5 – are a strong yes, it’s a fail and we’ll have to go back around again.

Product Research 157

Product Research Customer Experience Entertainment User Testing 157

Lenny Rachitsky

NOVEMBER 17, 2024

When pitching early ideas, pay attention to specific actions customers want to take, like asking about pricing or requesting to start a proof of value (POV). Raaz took on the CMO role despite having no marketing experience. If you can’t sell the product yourself, it’s unlikely someone else will.

Startups 98

Startups Feedback Software Product Strategy User Testing 98

Mind the Product

OCTOBER 22, 2019

With over 20 years of experience in industries ranging from manufacturing to aerospace, to energy, and more, Daniel Elizalde has seen it all. It’s when you put all those things together in a way that you can actually articulate… and can actually deliver solutions to your customers – that’s when the ‘A-ha!

Customer Experience 156

Customer Experience Product Research Entertainment Consulting 156

Mind the Product

OCTOBER 15, 2019

She’s delivered great talks at our #MTPEngage conferences in Hamburg and Manchester, but we caught up with her after a talk about “saying no” at Edinburgh’s Turing Festival. The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe. Quote of the Episode.

Product Research 150

Product Research Customer Experience Entertainment Consulting 150

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe. The post Outcomes Over Outputs – Josh Seiden on The Product Experience appeared first on Mind the Product.

Customer Experience 173

Customer Experience Product Research User Testing Consulting 173

Roman Pichler

JUNE 4, 2018

Business models also tend to change when companies digitalise their business—customer relationships, pricing models, partner and supplier relationships, cost factors, and other aspects are likely to be affected. This example is representative for many companies in my experience: product roles are often applied ineffectively.

Product Manager 258

Product Manager Product Management Weak Development Team Management 258

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

MARCH 24, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), at a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!) Racial dot map and prisons.

Product Research 170

Product Research User Testing Testing Customer Experience 170

Mind the Product

MAY 1, 2019

Over the course of her career, Donna Lichaw has moved from Design and UX to Product – consulting with teams, giving keynotes and working with leadership groups – but what she’s always focused on is storytelling. Read Donna’s book, The User’s Journey: Storymapping Products That People Love – US / UK / DE.

Product Research 158

Product Research Customer Experience User Testing Consulting 158

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? Photo by cottonbro from Pexels In the last ProductX conference, the giveaway that the participants got at the end of the day was a potted plant. These rounds take time. —?cannot be rushed. Here are 3 such examples.

Customer Experience 166

Customer Experience Product Research User Testing Data Visualization 166

ProductPlan

JUNE 5, 2020

Learning on the job or via a professional mentorship offers the chance to grow and gain valuable experience. Books, podcasts, conferences, and in-house mentorships are all great channels for building your product management knowledge and expertise. But how do you know which ones are worth your time and money?

Certifications 114

Certifications Customer Experience Artificial Inteligence Product Manager 114

Mind the Product

SEPTEMBER 10, 2019

It’s the optimisation of that system to create better customer outcomes. The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe. The post Sense and Respond – Jeff Gothelf on The Product Experience appeared first on Mind the Product. Submit a proposal.

Product Research 152

Product Research Customer Experience Entertainment Consulting 152

ProductPlan

OCTOBER 1, 2020

For a unique fast track to learning and inspiration, however, conferences cannot be beat. We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). 14 Can’t Miss Conferences for Product Leaders. SaaStr Annual.

Research Software 107

Research Software Onboarding KPIs Technical Review Agile 107

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. I will spend my time in meetings.” . And this is a valid concern.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

Product Innovation Educators

MAY 25, 2020

The strategies the Disney Head of Innovation used to bring products customers love to life. Last year I was at a product management conference in Orlando and the keynote speaker discussed leadership at Disney. We discuss a lot of topics about creating an innovation capability in a company and creating products customers love.

User Testing 219

User Testing Product Research Data Visualization Customer Feedback 219

UX Planet

MARCH 15, 2025

What began as an overwhelming experience, trying to grasp concepts and frameworks, has now turned into a passion project that Im eager to share with you. In just six months, I transitioned from being a complete beginner to confidently speaking at conferences, sharing insights about AI and its impact on business and design.

Data Visualization 108

Data Visualization Customer Feedback Artificial Inteligence Technical Review 108

People-First Product Leadership

JUNE 24, 2025

In today's newsletter, we'll explore why thoughtfulness is an undervalued leadership strength, especially in the wild world of AI and human collaboration. Subscribe now AI Revolution: Unleashing Our Human Superpowers We're witnessing a fundamental shift in leadership. They reflect and provide time for their team do the same.

Leadership 52

Leadership Data Visualization Analytic Tools Research Software 52

Mind the Product

SEPTEMBER 17, 2019

It really comes down to: listen to your customers and figure out what they want, and then build that thing – and build it really, really well. The Product Experience is hosted by Lily Smith and Randy Silver. and at conferences across the US and Europe. The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 148

Product Research Customer Experience Entertainment Consulting 148

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. She has plenty of great stories to tell from those roles, but it’s her time as Chief Product Officer at OKCupid that we wanted to talk about. Quote of the Episode.

Customer Experience 121

Customer Experience Data Visualization Product Research Entertainment 121

Intercom, Inc.

JUNE 25, 2020

Anjuan Simmons : Engineering Coach at Help Scout and author of Minority Tech – a book which shares his experiences as a Black man working in the tech industry. And Janeen I’m sure you won’t be surprised, but I’m a probably, at least every other day Wikipedia user myself. That’s what I’m committed to.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Product Innovation Educators

NOVEMBER 20, 2023

Hershey chocolate company’s InnovationOps story I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. What is it about Hershey that keeps employees for long periods of time? Then the sales team is engaged to sell the product to our customers. [15:58]

Research Software 278

Research Software User Testing Government Systems Review 278

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. A value proposition helps us to focus on users and to check that our product solves a real problem. Value Proposition. You’re high on life. Prioritisation Quadrant.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery?

Product Research 321

Product Research User Testing Research Software Feedback Software 321