ProductPlan

APRIL 9, 2019

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. That’s why product teams must invest the time and energy to build trust with the rest of the organization.

Weak Development Team 80

Weak Development Team Technical Review Customer Experience KPI 80

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Business of Software Conference

DECEMBER 14, 2023

In his 2010 talk, Smart Bear and WP Engine founder Jason Cohen talks about the proverbial ‘rules of business’ and many varying pieces of advice founders get – often from well-meaning mentors and experts. For Cohen and Smart Bear, solving simple problems was a bad strategy. That’s probably a bad use of my time. ‘So

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

SEPTEMBER 4, 2023

Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Robust analytics, campaign management, and personalization engines enable orchestration. Register here for FREE to get an inside scoop!

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Mind the Product

FEBRUARY 5, 2018

But many product leaders at the roundtable reported that their teams struggle to make decisions when they feel the data is either inconclusive or not available in sufficient quantities. We discussed a number of coaching and development opportunities associated with this difficulty. CEO vs Product Management.

Weak Development Team 78

Weak Development Team Leadership Data Visualization Customer Experience 78

Atlassian

FEBRUARY 18, 2022

Psychologically safe work environments allow team members to feel that they can safely take calculated risks without fear of repercussions. On the journey to success, how your team members feel about their work environment may be just as important as the skills they bring to the table. 5-Second summary. What is psychological safety?

Weak Development Team 132

Weak Development Team Leadership Consulting Reporting Tools 132

ProductPlan

DECEMBER 13, 2021

It’s a word that isn’t commonly favoured by the Product community because Transformation Programs rarely allow Product Teams to autonomously decide how they’ll achieve their mission. Organisations arbitrarily issue new role titles such as Product Owner, Agile coaches are bussed in, and teams are organised in “squads”.

Weak Development Team 97

Weak Development Team Agile Technical Review Product Research 97

Intercom, Inc.

FEBRUARY 18, 2020

Last fall, I gave a talk at the JSDayIE conference in Dublin about how Intercom and Ember have evolved together over the past six years. Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. Then we have our engineering principles.

Construction 221

Construction Engineering Framework Weak Development Team 221

Department of Product

OCTOBER 5, 2023

Designed by a small, independent product team, Reflect is a rather beautiful new way to capture your notes, thoughts and ideas. Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Enjoy the rest of your week!

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

svpg

OCTOBER 16, 2016

Recently I gave a keynote address to the Mind The Product Conference in London , and in that talk I wanted to illustrate, by example, the essential role that very strong product managers play for their team and their company. And ultimately, should more product teams work harder to actively bring in women product managers?

Weak Development Team 149

Weak Development Team Technical Review Product Management Product Manager 149

The Product Coalition

JANUARY 7, 2019

Bad facsimile credit: Myself Hi reader, Wait a sec, please don’t run away! Full disclosure: I did earn an engineering degree before that, but in Audio Engineering? —?so Even if you went through all the right prep work with your team?—?when Not the real artwork for “Catch Without Arms”, but made you look, didn’t it. ??Bad

Weak Development Team 82

Weak Development Team Engineering Banking Consulting 82

Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts. Does this mean every product team should be packed with data science degrees? Asking developers to pull data isn’t an efficient use of their time.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

Mind the Product

JULY 24, 2019

Mind the Product founder Martin Eriksson opened the conference by reminding us why we gather each year. He also encourages us to let go of the need to be right (difficult for many product managers) and enlist our teams to help us answer: What problem are we solving? Who are we solving it for? How will we measure success?

Research Software 96

Research Software Feedback Software User Testing Product Research 96

Mind the Product

APRIL 23, 2018

This conference is built by product people, for product people, and the strength of the German product community has allowed it to happen. And leaders have an outsized impact on team performance. By providing ownership and creative freedom, teams at Booking.com are empowered to craft experiments based on well-defined user problems.

Agile 110

Agile Weak Development Team User Testing Customer Feedback 110

ProductPlan

JUNE 11, 2019

While this can occasionally be blamed on poor execution, it is often simply a result of poor goal setting. But why do product teams have such a hard time creating the right goals to achieve our objectives? No matter how smart you are, how much experience you have, and how much subject matter expertise your team possesses.

Roadmap 85

Roadmap Weak Development Team User Testing Product Research 85

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Staff it properly and invest in a proper team.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Business of Software Conference

DECEMBER 28, 2023

Find out more about BoS Get details about our next conference, subscribe to our newsletter, and watch more of the great BoS Talks you hear so much about. To demonstrate this power of (un)predictability, Wiebe shared an example of when she and her team wrote test copy for a fashion website landing page. And it’s completely untrue.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

The Product Coalition

JUNE 14, 2020

Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. They’re also a great communication tool between you and your designers/tech teams, and they help you understand what it is you’re building.

User Testing 105

User Testing Feedback Software Customer Experience Data Visualization 105

Userpilot

SEPTEMBER 4, 2023

Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Robust analytics, campaign management, and personalization engines enable orchestration. Register here for FREE to get an inside scoop!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), Beta guru Le’Darien Diaz speaks directly to how COVID has impacted Intuit’s beta program — the good, the bad, and the uncertain.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Business of Software Conference

FEBRUARY 16, 2021

attendee from Businesses of Software Conference, both US, Europe and online. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

DISQO

FEBRUARY 26, 2018

Today, there are more conferences, resources, and tools than ever to support product management. Contrary to popular belief, engineering wasn’t our respondents’ most common background. Business analyst is now the most common, with engineering being second. That’s the good news.

Data Visualization 65

Data Visualization Product Management Product Manager Magazine 65

Mind the Product

FEBRUARY 12, 2020

A healthy relationship between product management and engineering is critical to building successful products. It’s also essential to creating a team where great people want to work. Except, we live in the real world where life is messy, responsibilities overlap, specifications change, and the way teams interact can introduce friction.

Engineering 150

Engineering Weak Development Team Customer Experience User Testing 150

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 94

Banking Development Team Review Software Review Technical Review 94

Sequent Learning

DECEMBER 17, 2021

It’s a word that isn’t commonly favored by the Product community because Transformation Programs rarely allow Product Teams to autonomously decide how they’ll achieve their mission. Organizations arbitrarily issue new role titles such as Product Owner, Agile coaches are bussed in, and teams are organized in “squads”.

Weak Development Team 52

Weak Development Team Technical Review Product Research Customer Experience 52

Mind the Product

JUNE 14, 2019

A bad day in the office, a chance LinkedIn message, and before you know it, someone has moved jobs. Developing a long-term relationship with someone who can act as your mentor and provide advice and direction can help to get around this. We’ve all seen it play out, either ourselves or through others. Find a Mentor.

Development Team Review 142

Development Team Review Technical Review Weak Development Team Vision 142

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. Eoghan would do visual design; Ciaran, David, and then later on, Darragh, would start to engineer it. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. Eoghan would do visual design; Ciaran, David, and then later on, Darragh, would start to engineer it. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Hutwork

MARCH 9, 2018

The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today. While he talks mainly to entrepreneurs about slow, steady progress and growth for their companies, you can apply his tips and advice to product development. #5

Article 82

Article Feedback Software Research Software User Testing 82

Business of Software Conference

JUNE 21, 2019

From page 1 of Obviously Awesome: How To Nail Product Positioning So Customers Get It, Buy It, Love It , it was clear that the team at Business of Software needed to read April Dunford’s new book. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? .”

Positioning 56

Positioning Books User Testing Weak Development Team 56

The Product Coalition

JUNE 30, 2021

You are about to deliver an important feature and to get over the last mile, you need additional team members. Your boss asked you to coordinate with the Engineering Manager of the other team, a team which has its own priorities. Twenty people were sitting across a big oval table in an extremely chilly conference room.

Weak Development Team 89

Weak Development Team Article Presentation Software Engineering 89

Amplitude

NOVEMBER 4, 2020

Our tool is fundamental to every stage of our product development process. In this post, we hone in on three of the most important levels: finding your North Star Metric, product development, and customer success. At Amplitude, we’re big believers in aligning product teams to a standard North Star Metric.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

ProductPlan

MARCH 17, 2021

When your team participates in video calls all day, the idea of an extended virtual gathering may fill your team with dread. Why Events Matter to Your Team. Rituals and stories create a team identity. Ritualized gatherings build a cultural heartbeat and team identity. Humans are story-seeking creatures.

Events 52

Events Leadership Weak Development Team Product Research 52

ProductPlan

MARCH 17, 2021

When your team participates in video calls all day, the idea of an extended virtual gathering may fill your team with dread. Why Events Matter to Your Team. Rituals and stories create a team identity. Ritualized gatherings build a cultural heartbeat and team identity. Humans are story-seeking creatures.

Events 52

Events Leadership Weak Development Team Product Research 52