Userpilot

JANUARY 7, 2020

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. Productboard.

Feedback Software 126

Feedback Software Roadmap Customer Feedback User Testing 126

Intercom, Inc.

MAY 31, 2022

Great Question is an all-in-one customer research platform that makes it easy to build a panel of customers, schedule research studies (surveys, interviews and prototype tests), send incentives, and synthesize and share insights. How to bake in a process and culture of customer feedback. Scalable customer feedback approaches.

User Testing 210

User Testing Customer Feedback Feedback Software Product Research 210

Alchemer Mobile

FEBRUARY 24, 2022

Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. However, NPS as a stand-alone metric isn’t enough to fully understand the feedback your team receives. You have a unique opportunity to gather much more valuable and actionable customer feedback if you evolve NPS to NPS+.

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User Testing Customer Feedback Feedback Software Customer Experience 246

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

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Roadmap Development Feedback Software User Testing 195

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? The most obvious way to be output-oriented is to give your teams a roadmap that lists features and release dates and ask them to deliver against that roadmap. Or they prefer a mobile web experience to an app experience? than on Android?

Product Research 272

Product Research User Testing Feedback Software Research Software 272

Alchemer Mobile

AUGUST 27, 2020

For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. Don’t blindly build what your customers ask for.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Product Innovation Educators

AUGUST 22, 2022

The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. UserVoice is the tool I see most frequently used for collecting customer feedback and prioritizing customer needs to help product managers create more valuable products.

Research Software 250

Research Software Feedback Software Reporting Tools User Testing 250

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” You also have a mobile app that sends similar messages via push notifications. Widening the Scope from Solutions to Opportunities. Lisa says, “We led with ‘What can we predict?’ But what exactly is orchestration?

Product Research 261

Product Research Data Visualization User Testing Research Software 261

Alchemer Mobile

NOVEMBER 9, 2022

If you can’t explain what makes your favorite apps great from a technical, marketing, and product perspective, chances are you have some learning to do. Mobile App Management Blog by Apperian. Customer feedback is incredibly valuable, but product managers must understand why people feel the way they do before acting on their feedback.

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User Testing Feedback Software Technical Review Product Management 246

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. Unlike traditional approaches to software development, Scrum does not offer the role of a project manager.

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Weak Development Team Product Research User Testing Customer Experience 362

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

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Research Software Analytic Tools Feedback Software Reporting Tools 133

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. That’s how budgets were constructed up until this year. We went away from detailed, long-term, feature-committed roadmaps. And we did not deprioritize their roadmap requests. We were at odds.

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Roadmap Feedback Software Onboarding KPIs User Testing 147

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

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User Testing Customer Feedback Feedback Software Customer Experience 117

UX Planet

MARCH 29, 2025

However, having a good approach provides you with confidence and solutions. Identify their pain points and propose design solutions tailored to resolving thoseissues. Data-Informed Choices : Rely on user studies, market evaluations, and feedback to inform your strategy. Yes, that happens more frequently than youd expect.)

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Feedback Software UX Weak Development Team Research Software 66

Userpilot

NOVEMBER 11, 2021

Product roadmaps is one of the subjects I am probably the most passionate about in the product world. While browsing one of the online communities I am part of, someone commented that outcome-based roadmaps were just ‘regular roadmaps’ anyway, and that: “… Any product manager that knows what they’re doing doesn’t need outcome-based roadmaps.

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Roadmap Feedback Software User Testing Product Research 98

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. That actually makes it relatively low compared to other industries, such as eCommerce and Construction.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Intercom, Inc.

AUGUST 18, 2021

However, while the results and feedback were being surfaced, there was no single team taking full responsibility for consistently running the surveys, so the program lacked strategic focus and measurable impact. Luckily, there are a number of great partners in our app store who integrate with Intercom for surveys and feedback.

Product Research 233

Product Research Data Visualization Customer Feedback User Testing 233

Roman Pichler

JULY 11, 2016

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Provide constructive feedback and share your concerns. But recognise that software development can be challenging and that human beings make mistakes. Assume that the team members want to do their best. Be honest and open.

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Weak Development Team Development Research Software Feedback Software 176

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. To stay focused and ensure that I deliver value to my team, here are 5 good, yet simple tools that I utilize in my day-to-day as a Product Designer.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

AUGUST 6, 2023

Clear roadmaps will ensure you reach your goals. But there’s a reality about life, yeah following your roadmap chronologically will help you reach your goals safely, but there’ll be distractions and roadmaps are not linear. You should update your roadmap with new technologies, or with a piece of new information you’ve learned.

Feedback Software 146

Feedback Software Development User Testing Customer Experience 146

Intercom, Inc.

MARCH 25, 2019

“The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue. Be memorable.

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User Testing Customer Feedback Customer Experience Feedback Software 184

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

UX Studio: Product Management

AUGUST 17, 2018

Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. Even without a test-ready prototype or a website in the initial phase of product development, you can get ahead by testing competitors’ solutions with the target group to gain insights on what to do better.

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User Testing Product Research Research Software Feedback Software 141

Mind the Product

SEPTEMBER 20, 2018

In the end, the sales team sold it anyway and I was forced into changing the roadmap as a result, putting our strategy at risk. We’ve written about this in our blog Sales Teams Close More Deals When You Give Them The Product Roadmap.) It’s all-too easy to discount feedback from the sales team, and to think you know more than they do.

User Testing 189

User Testing Customer Feedback Customer Experience Product Management 189

The Product Coalition

DECEMBER 8, 2018

Your roadmap is one of the most important things you’ll produce as a SaaS company. Who will you share the roadmap with: Just employees, or customers too? And then there’s perhaps the biggest question of all: “How do we decide what makes it on to our roadmap?” It’s safe to say that in the SaaS world, plans change.

Feedback Software 73

Feedback Software Research Software B2B Roadmap 73

The Product Coalition

OCTOBER 2, 2022

For myself — making humans’ lives easier with beautiful and useful software products is where my passion comes from. The technology world changes fast. Be patient It takes time to collect feedback. It takes time to prioritize something in the roadmap, and it takes time to build products. You work with a product team.

Product Management 158

Product Management Product Manager Feedback Software User Testing 158

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

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Roadmap Fractional VPE CTO Coach Data Visualization 92

The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. They lead their teams, building excitement on a product vision, roadmap, and features. I left my position as a Director in 2017 when I decided to switch to more traditional software products.

Product Research 179

Product Research User Testing Research Software Feedback Software 179

Sachin Rekhi

APRIL 5, 2020

Instead, they establish strong systems of accountability as well as systems of inspection. A strong system of inspection enables leaders to regularly monitor progress, share best practices and learnings, and establish a high quality bar. There are many real downsides when you don't have such a system in place.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

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Document Analytic Tools Feedback Software User Testing 98

Mind the Product

NOVEMBER 29, 2017

The only constructive byproduct is a learning experience worth communicating to save other products from succumbing to the same mistakes. Lack of vision can also easily erode any technology investment or hope of return, adding to the misery of the engineers at the end of the product delivery. Governance: Measure, Manage, Maintain.

Data Visualization 130

Data Visualization Engineering Technical Review Feedback Software 130

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken I worked in healthcare technology at the time. I’ve reviewed roadmaps for hundreds of different products. I’ve participated in more roadmap review meetings than I can remember. So, if you are in that situation, demand coaching and productive feedback. Ken Blanchard.

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Technical Review User Testing Product Research Customer Feedback 147