The Product Guy

FEBRUARY 18, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Arkenea

FEBRUARY 23, 2025

Now’s the time to iterate. But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? Arkenea is a trusted, app development firm with 13+ years of experience.

User Testing 98

User Testing Feedback Software Research Software Customer Feedback 98

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. This was going to be a team effort. We have to actively fight our own biases to correct this.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Mind the Product

NOVEMBER 19, 2019

Mixcloud CTO and co-founder Mat Clayton helped bootstrap his company from humble beginnings in an empty warehouse with no internet connection to more than 15 million active users over a 10-year period, all before they took their first round of funding. The Product Experience is hosted by Lily Smith and Randy Silver.

CTO Coach 133

CTO Coach Fractional CTO Product Research Customer Experience 133

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Management 150

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. They come from professional services groups — which is all bespoke contracts and project management.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. However, getting from technological breakthrough to useful applications is far from straightforward. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. Great stuff!”

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

The Product Guy

FEBRUARY 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 27, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” And I hate it. Only 28.8%

Product Research 278

Product Research Data Visualization Customer Feedback Weak Development Team 278

Mind the Product

MARCH 29, 2020

By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Behind the West? You need to respect the culture.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Intercom, Inc.

JUNE 14, 2018

I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. When I wrote Build Better Products in 2016, it honestly came out of a ton of consulting. Balancing business goals with user needs.

Weak Development Team 190

Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

Mind the Product

MAY 29, 2018

He is the co-author of the New York Times bestseller, The Lean Entrepreneur and has over 20 years experience helping companies bring high-growth products to market. He has recently served as the Head of Product & Experience at Workbar, Chief Design Strategist at Fresh Tilled Soil, and Innovation Architect at Constant Contact.

Technical Cofounder 96

Technical Cofounder Fractional CTO CTO Coach User Testing 96

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Mind the Product

AUGUST 15, 2019

A successful product manager will remove themselves as a barrier, and bring people to a shared understanding through a customer mindset. In this ProductTank London talk, new product and market growth consultant Laura Scanga shares some thoughts on how best to do this and which tools and exercises can be useful. Build Personas.

Fractional CTO 133

Fractional CTO CTO User Testing Product Research 133

Mind the Product

NOVEMBER 28, 2019

By this he means that he doesn’t spend his time directly advocating for Amplitude products: “Although I think we have an amazing product, my role focuses on the surrounding systems and ‘culture’.”. Is it me communicating best practices or is it them inviting me in because they’re a prospective customer?”. It’s a very subtle thing.

CTO Coach 178

CTO Coach Analytic Tools Fractional CTO Research Software 178

Johanna Rothman

AUGUST 11, 2022

They do have some constraints, such as “this kind of customer” and “these kinds of problems.” A technical HiPPO, such as an architect or CTO, might overrule a design or architecture. With enough time, the HiPPO's decisions become worse and worse. When HiPPOs overrule, they micromanage other people's work.

Fractional CTO 126

Fractional CTO Weak Development Team Data Visualization Product Research 126

Userpilot

AUGUST 17, 2024

Product teams thriving in the AI era focus on revenue growth and not just customer experience, shape product initiatives at the C-level, and leverage AI to boost productivity. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. Now, it’s time for AI. There’s more. How to prosper in the AI era.

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Mironov Consulting

DECEMBER 31, 2017

“Why isn’t my strategic customer’s feature request included?” We talk about value and business cases and backlogs instead of bluntly saying that “this customer request is an outlier, so I’ll never put it into my plan.” It certainly feels that way.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

The Product Coalition

OCTOBER 27, 2020

It will only take 5 minutes of their time–and then analyze their feedback. Consequently, many consultants responded to the increasing demand for agile practitioners, particularly from corporate organizations, by rebranding themselves. In my experience, Scrum?—?like multiple times so other people can find it, too.

Agile 134

Agile Fractional CTO User Testing Product Research 134

UX Planet

MARCH 2, 2024

Our design system standardized the way we create experiences globally Global adoption and implementation of the design system. Additionally, there were several consulting and agency teams supporting all sorts of applications and building proof-of-concepts. This was praise and a comment that I heard from our Digital Business CTO.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

Userpilot

MAY 1, 2024

Lenny is a newsletter writer, podcast host, angel investor, and product consultant. Lenny ’s N ewsletter: Top 5 recommendations Started in 2019 as an experiment, Lenny’s Newsletter now has over 670,000 subscribers. If you haven’t already, ensure you speak with 5 to 10 potential customers this week.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Bain Public

DECEMBER 19, 2022

They monopolized the summer & fall to double down on their client efforts, market strategy and planning for new features for the next set of cities they targeted in 2023. Built on pillars of sustainability, innovation and inclusion, Blaise Transit improves and optimizes the user experience for multi-passenger vehicles fleet operators.

Fractional CTO 52

Fractional CTO CTO Coach Transportation Customer Experience 52

Arkenea

JULY 12, 2024

Michael Ciano, CTO with 20+ years of experience talks about building trust as a key for leveraging technology in healthcare, building a robust business architecture and building an organization culture that fosters innovation. How do you see the role of technology evolving in patient care over the next decade?

Technical Review 52

Technical Review Healthcare Fractional CTO CTO 52

Split

OCTOBER 22, 2020

Feature flags provide so much for software organizations: they allow teams to separate code deployment from feature release, test in production, run experiments, and more. That team is responsible for driving the feature’s rollout, monitoring its performance, and retiring the flag when it’s time. DON’T: Treat all flags the same.

Fractional CTO 83

Fractional CTO Software Review Systems Review User Testing 83

Mironov Consulting

JUNE 27, 2019

That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. There may also be some designers or a few developers reporting into such roles, but I’m focused away from CTO and VP Engineering roles where the majority of staff are developers. . Hiring strategy.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Arkenea

AUGUST 23, 2024

Wali Khan, a healthcare technology leader with over two decades of experience enabling business capabilities through the development of innovative software products and solutions talks about the role of AI in current and future projects, what it takes to be a successful CTO in the healthcare sector and more.

Analytic Tools 52

Analytic Tools Feedback Software Artificial Inteligence Fractional CTO 52

ProductPlan

JANUARY 21, 2020

I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders. So along with the CTO, I made a decision – we’d declare backlog bankruptcy. The lesson declaring backlog bankruptcy taught me was that if an idea has high enough value for customers, it will come back.

Development Team Review 98

Development Team Review Software Review Fractional CTO CTO 98

Valerian Tech

MAY 30, 2023

Efficient data analytics allows e-commerce companies to gain valuable insights into customer behavior, optimize their operations, and make informed business decisions. Understanding Customer Behavior Data analytics enables e-commerce businesses to gain deep insights into customer behavior and preferences.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

The Product Coalition

NOVEMBER 7, 2019

MetaLab reworked the company’s website and app, redesigned its logo, and created most of what users see when they interact with the messaging tool today. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Izenda

AUGUST 11, 2020

CTO (Chief Technology Officer). Business end-users (considered as either a collective group or as different user segments). Role-play time. Once you’ve identified the key stakeholders and made a plan for how to speak their business’ language, it’s time to translate that plan into action.

Fractional CTO 56

Fractional CTO CTO Reporting Tools Data Visualization 56

Business of Software Conference

FEBRUARY 9, 2021

Rich Mironov // Mironov Consulting. If you don’t have a Head of Product you may suffer from: narrow focus on engineer/development productivity; underpowered product management teams; customer benefits misaligned with actual features; and lack of a realistic product strategy. Building what users actually need.

Fractional CTO 64

Fractional CTO CTO Leadership Customer Experience 64

Valerian Tech

JULY 5, 2023

From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights. Moreover, staff-scheduling software and real-time communication tools streamline workforce management and enhance staff productivity.

Analytic Tools 52

Analytic Tools Feedback Software Fractional CTO Data Visualization 52

Johanna Rothman

SEPTEMBER 28, 2018

In this image, that’s the VP/CIO/CTO. Note that the product management and customer support folks have no representation here. In my experience, unless you change the rewards and recognition system, you can’t have an agile transformation. That’s why I called it “typical.” See Part 2.

Fractional CTO 86

Fractional CTO Agile CTO Reporting Tools 86

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. Farhan Virji , Vice President of Customer Happiness at Later. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Code for America’s Amanda Renteria on defining the citizen experience. And the timing couldn’t be more urgent.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

BrainMates

JULY 3, 2018

Performed over time, not occasionally. We define Product Management as the engine of an organisation that creates value for customers. But – here’s the challenge – Product Managers must create customer value that also delivers measurable business value. Your effort directly contributes to the growth of your company.

Reporting Tools 70

Reporting Tools Product Management Product Manager Research Software 70