The Product Coalition

FEBRUARY 5, 2021

Michael soon found a job at a management consulting firm as a Business Analyst working with different technology companies from startups to large enterprises. Six months later Michael became a Project & Accounts Lead, acting as a process design consultant for clients undergoing large-scale business changes.

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Research Software Analytic Tools Product Management Product Manager 157

Intercom, Inc.

JUNE 17, 2021

I’m also based in Dublin, and I manage our employee events program globally, as well as our food program and our community. The people that we work with range from socio-spatial analysts to quantity surveyors, structural engineers, fire consultants, kitchen designers, acousticians, and everything else in between.

Research Software 207

Research Software Feedback Software Data Visualization Customer Experience 207

Intercom, Inc.

MAY 13, 2021

There’s an increased level of complexity as you start dealing with enterprise companies, and you need to mature your positioning and playbooks to meet more demanding customer expectations. Your customer success managers need to be in tune with each customer’s business and challenges and work together to create a roadmap to meet their goals.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Bain Public

DECEMBER 9, 2021

How else does Bain Public have a positive effect on the Canadian startup ecosystem? At the beginning of 2021, we introduced our new ‘Explore, Evolve, Execute’ offering to work with you co-creating alignment around the roadmap and set up collaborative exchanges to bring your team together; thus tackling roadmap challenges together, faster.

Research Software 52

Research Software Feedback Software User Testing Workshop 52

Mind the Product

JUNE 13, 2018

Previously, Ivy has held executive positions spanning from head of product design and development to CMO and presidencies with several companies, including Calvin Klein, Swatch, Coach, Mattel, Art.com, Bausch & Lomb, and Gap. Joe Leech, Product Strategy Consultant. Kim Goodwin, VP Product & UX at Patients Like Me.

User Testing 88

User Testing Data Visualization Workshop Product Research 88

The Product Guy

APRIL 4, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients. Amanda Ralph Product Management Consultant.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Intercom, Inc.

DECEMBER 16, 2020

“I think one of our biggest competitive advantages is the way that we consult with our customers, the friendly approach that we have, trying to understand the business impact that their customers are going to see by using Intercom”. This includes your day-to-day culture, as well as team-building and social events.

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User Friction Customer Feedback User Testing Feedback Software 143

Johanna Rothman

JULY 25, 2018

I’m working on my roadmapping talk for Agile 2018. I finally had the transforming idea about how to position the talk: Roadmapping and product planning are about feedback loops. The faster we learn, the more often we can link the decision to the actual events and decisions that might have created those events.

Product Research 41

Product Research Feedback Loop User Testing Customer Feedback 41

Userpilot

APRIL 22, 2024

Add additional value to customers with onboarding emails Onboarding emails are essential in nurturing a positive relationship with new users or customers by providing them with a structured introduction to your product or service. Use feature-tagging and event-tracking to analyze user behavior and identify friction points.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

The Product Coalition

MAY 7, 2020

Source: Animated Times During my career, I have worked extensively as both a project manager and a product manager; within consulting and in multiple industries. A product manager focusses on the first four and influences the ‘when’ through a prioritised backlog and roadmap. Product vs Project Management?—?Batman

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Weak Development Team Management Management Customer Experience 80

Userpilot

FEBRUARY 17, 2021

We’ve collected the best events for product folks that you can attend online or in-person. for access to all the post-event recordings + slides, £299.00 The three main events for this month will be held by the Product-Led Alliance, Her Product Lab, and UXDX APAC. Wondering what the best product conferences of 2021 are?

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

The Product Guy

MAY 15, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients. Amanda Ralph Product Management Consultant.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. The impact will go beyond “Go-Live” events and affect churn, health scores, and LTV.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

JULY 31, 2023

Celebrate customer successes to enhance engagement Humans are wired to respond to positive reinforcement : you get a small dopamine hit when you receive a compliment and that makes you want to repeat the same actions to get that feeling again. You could also consult with customer-facing teams to get more comprehensive insights.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Customer Feedback 87

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Innovatemap

OCTOBER 9, 2020

The events of 2020 caused corporations to move digital up on their business roadmap. While similar to the marketer in charge of your physical product line, this marketer must translate technical “product speak” to messaging that your buyers will understand through product positioning and buyer personas. Product maturity matters.

Research Software 52

Research Software Customer Experience Product Research User Testing 52

The Product Guy

MARCH 2, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients. Amanda Ralph Product Management Consultant.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userpilot

FEBRUARY 3, 2021

The information that you gather about the user along their journey is the most critical element: What the user feels/thinks The touchpoints/events that are created Objections/friction Weaknesses or moments for churn Pain points. The point is to record the interactions and track the events. By how much? Source: Miro.com.

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Analytic Tools User Testing Customer Experience Research Software 95

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. You can jump on a free consultation call with us ! Your development team will need to do a bit more setup if you'll be using custom events.

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Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 83

BrainMates

DECEMBER 12, 2019

For those companies that do this well it has a positive impact on their overall business success – through enhancing their brand (and hence sales) and through a greater ability to attract and retain talented staff. As a social entrepreneur with Full Time Lives and in my Product Management consulting work for Brainmates.

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Product Management Product Manager Reporting Tools Weak Development Team 52

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Mobile in-app feedback tools & solutions.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

BrainMates

OCTOBER 18, 2020

Aha , ProductPlan , Roadmunk are some Roadmapping software tools you can explore. Some great ones in Sydney and Melbourne are Sustain Digital , Middleton Executive , Parity Consulting and TheOnSet Group. Get in touch and see if they’ll help steer you in the right direction or attend their events and meet them in person.

Product Management 52

Product Management Product Manager Product Research Management 52

BrainMates

SEPTEMBER 19, 2019

Aha , ProductPlan , Roadmunk are some Roadmapping software tools you can explore. Some great ones in Sydney and Melbourne are Sustain Digital , Middleton Executive , Parity Consulting and TheOnSet Group. Get in touch and see if they’ll help steer you in the right direction or attend their events and meet them in person.

Product Management 61

Product Management Product Manager Product Research Management 61

Intercom, Inc.

OCTOBER 10, 2019

We were a very successful company for a very short time in the late ’90s, and after we shut down, I was a solo consultant for better part of a decade, and I did some more writing. So he must’ve had a roadmap in there, too. So that’s what Argus did. “Don’t show up with a talk. It’s amazing.

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UX Research Software Reporting Tools Analytic Tools 168

ProductPlan

DECEMBER 4, 2019

As a product manager, you’re more likely to find yourself embroiled in these events since you sit at the nexus of so many activities and constituencies. Situation: You’ve painstakingly constructed a roadmap after consulting with various stakeholders, the development team, and your peers. An Executive Needs a Feature *Now*.

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Development Team Review Software Review Product Management Product Manager 67

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Bain Public

NOVEMBER 4, 2018

As promised, here are the slides from my talk at Impact Product Management Conference 2018 event in Budapest, Hungary. In some organizations, the strategy/decision making (roadmap) happens without product management. Talk in term of their interests, let them feel that the idea is theirs and use it to firm up your roadmap.

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Intercom, Inc.

NOVEMBER 7, 2019

It could be size, it could be the type of finance person at the other side of the table who will make this company not a good fit for us and who will not give us the right product feedback and who will deter our product roadmap from the vision we have for modern companies. How to creatively market a new category.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). Now is the time to brainstorm and think about what product managers can add to the roadmap and what the company as a whole should add to the experience.

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Analytic Tools Feedback Software Research Software Customer Experience 98

ProductPlan

JUNE 20, 2019

Although product managers may not regularly attend management meetings, they will frequently have opportunities to demonstrate features, share customer learnings, and present roadmaps to the higher ups in the company. A product roadmap presentation should be optimized for whomever will be attending it. Know your audience.

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Presentation Roadmap Weak Development Team Customer Feedback 70

Userpilot

NOVEMBER 7, 2023

Reasons to care about customer engagement include decreased customer churn; enhanced customer retention ; and positive word-of-mouth. Build a public product roadmap where customers can provide feedback and collaborate in the development of your app. For example, Gleap features their product roadmap right in the in-app resource center.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Your product roadmap is not a model, an algorithm or an artifact, it is an ongoing political process that requires careful management of the relevant stakeholders. Upcoming Events. And yet here we are and it’s not in the roadmap. Watch the video below. Transcript.

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Roadmap Consulting User Testing Weak Development Team 40

UX Studio: Product Management

MAY 13, 2024

The design system expert could audit the product, develop the design system, consult with developers about its implementation, and train the designers on the new system. Even if you have researchers on your team, consulting with experts can streamline the research process and ensure top-notch data governance.

Research Software 69

Research Software User Testing Product Research Feedback Software 69

Gainsight

OCTOBER 7, 2019

What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019. And last year, we hosted launched our inaugural Pulse World Tour event series in Austin, and Chicago.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

The Product HQ

FEBRUARY 6, 2023

Your job as someone vying for a position as a senior product manager is to discover the intent behind each question. Take advantage of the time spent to position yourself as a credible, qualified, and experienced professional, befitting the senior product manager role.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. Add to that the fact that customers appreciate one-on-one consulting.

Education 52

Education User Testing Customer Experience Research Software 52

Alchemer Mobile

APRIL 14, 2020

So you can think of yourself as almost, like, a McKinsey or a BCG consultant that’s coming in and playing the role of the business strategist, trying to see around corners and anticipate what the market might want. So you can actually have sort of the benefit of, like, mutually exclusive positions. ” Right? Christy : Great.

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Technical Review Technical Advisors Customer Experience User Testing 246