Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

SEPTEMBER 7, 2023

It is also good exercise when you live near a mountain. And why is McKinsey, the world’s premier management consulting firm, talking about it? When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. I’ve been guilty of this myself.

User Testing 101

User Testing Development Product Research Feedback Software 101

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave. It seems so simple!

User Testing 134

User Testing Product Research Research Software Customer Experience 134

The Product Coalition

JUNE 11, 2022

Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used. I lead an enterprise software company in the healthcare space. What every great consultant does?—?I What did I do?

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

Product Innovation Educators

JANUARY 29, 2024

Emily Anhalt is a psychologist, emotional fitness consultant, and the co-founder and Chief Clinical Officer of Coa, your gym for mental health. I did a research study in which I interviewed 100 psychologists and 100 entrepreneurs and asked them, “How would you know if you were sitting across the table from an emotionally healthy leader?

Leadership 98

Leadership Product Research Product Management Product Manager 98

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Perhaps you worked on a digital strategy or an IT system change.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you want to learn more about the consulting role vs the product role, read this article on the topic. Perhaps you worked on a digital strategy or an IT system change.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Mind the Product

JANUARY 4, 2018

Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems. Create a solution that will lead to real-life results. Millennials have a “digital DNA”.

User Testing 114

User Testing Customer Experience User Experience Customer Feedback 114

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning. Upcoming Events.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

UX Studio

NOVEMBER 27, 2018

We hear the term “Design Thinking” dropped so many times in the consulting world these days, we can’t even keep up with it. But why does everyone want to adopt this mysterious, seemingly one-size-fits-all solution. Design Thinking consulting. What constitutes Design Thinking consulting? reframing complex problems.

User Testing 45

User Testing Research Software Feedback Software Data Visualization 45

UX Studio

NOVEMBER 30, 2018

We hear the term “Design Thinking” dropped so many times in the consulting world these days, we can’t even keep up with it. But why does everyone want to adopt this mysterious, seemingly one-size-fits-all solution? This combined technique and methodology requires finding less obvious solutions to difficult problems.

User Testing 40

User Testing Research Software Feedback Software Data Visualization 40

Modus Create

APRIL 4, 2019

In this part of the series, we’re talking about “swoop-and-poopers” — people who provide late round feedback that sends you back to the drawing board. The client had a strong business built on what was once a revolutionary technology. That being said, certain personality types are more likely to provide late round feedback.

User Testing 81

User Testing Feedback Software Research Software Product Research 81

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

UX Studio

JULY 17, 2018

Who: Designer(s) + researcher(s) working on the project. Pro tip: Consult your colleagues who have recently done projects in similar areas. In the case of the language-learning app, we: Downloaded and tried the existing app, Looked through the Trello board, and. Who : Designer(s) + researcher(s) working on the project.

Workshop 74

Workshop UX User Testing Research Software 74

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

UX Studio

SEPTEMBER 3, 2018

We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro. It helps them take the right action, answers their questions, and gives them feedback while organically working together with the design and the brand identity. What is a cloze test?

User Testing 110

User Testing Product Research Testing UX 110

ProductPlan

FEBRUARY 26, 2019

When a company hires a fancy management consulting firm to help them “optimize” operations, one of the first things they’ll do is document how things are currently being done. One inevitable outcome of any process mapping exercise is uncovering missing parts of the process that aren’t otherwise obvious.

Document 64

Document Roadmap Data Visualization Research Software 64

ProductPlan

JUNE 22, 2021

In product management, needfinding is the research process of identifying a market need for a solution. How Is Needfinding Different from Other Types of Customer Research? That feedback will provide only part of the story to help your product team decide what product to develop. How Do You Conduct Needfinding Research?

User Testing 40

User Testing Product Research Customer Feedback Research Software 40

DISQO

AUGUST 21, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. He’s spent the last 20 years working in various industries, from pharmaceutical companies to consumer products and management consulting.

User Testing 40

User Testing Research Software Customer Experience Feedback Software 40

DISQO

AUGUST 21, 2019

Every week, we shine a spotlight on a founder, designer, researcher or leader in product who is building something that will shape our future. He’s spent the last 20 years working in various industries, from pharmaceutical companies to consumer products and management consulting.

User Testing 40

User Testing Research Software Customer Experience Feedback Software 40

PMLesson's Ace the PM Interview

MAY 19, 2020

It's important to be able to think outside of the box - whether it's for building creative assets for a marketing campaign or to give feedback during the product design process. Here are some exercises that might help boost your creative skills: Think about some products you use often. How would you market them?

Product Marketing 52

Product Marketing User Testing Marketing Technical Review 52

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. Then later on, I did some management and digital consulting as well. Should we do research? What type of research should we do?

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Mind the Product

DECEMBER 7, 2016

My epiphany has made me realise I can use Product tools and techniques to develop the team and simultaneously demonstrate these tools and techniques to them. I adjusted some of the labels to be more relevant to team function rather than product function and I walked my team through the exercise. Feedback loops.

Product Research 70

Product Research User Testing Development Product Management 70

Product Talk

MAY 10, 2023

It involves strengthening your understanding of business outcomes , fostering collaboration in product trios , and cultivating many other habits like conducting regular story-based interviews , mapping opportunities on the opportunity solution tree , and identifying and testing assumptions. Teresa: Who are your typical customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Brian Balfour

SEPTEMBER 26, 2017

The key here is to do the research beforehand, and then ask the right questions early in the screening process, prior to the main interview. Below are a few select things you can research and questions you can ask to give you insight into what growth means at a specific company. Research the following topics: 1.

User Testing 65

User Testing Product Research Customer Feedback Customer Experience 65

Bain Public

MAY 24, 2019

At Bain Public, we have learned a lot in the many hours and conversations spent mentoring, advising and consulting in product management. Yet, there are principles one should follow, questions one must ask, and tools one can use. What does our solution look like? The big question is: What goes into a good product roadmap?

Roadmap 40

Roadmap User Testing Research Software Customer Experience 40

The Product HQ

FEBRUARY 6, 2023

On the other hand, this question also serves as a solid introductory exercise for candidates that allows recruiters to then segway into other facets of product management worth questioning. After all, it is pointless to build a product if it doesn’t provide real solutions to the pain points of end users.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step. Do they offer an alternative?”

User Testing 86

User Testing Research Software Data Visualization Feedback Software 86

Usersnap

JUNE 15, 2023

Building a powerful SaaS product takes way more than just an idea. Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Conduct market and competitive research.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? And for me, before I got onto the dev manager role I was actually the product owner for the mobile platform team. ” Right?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. Do you want them to think of you as an email tool?

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Roadmunk

APRIL 3, 2018

As a product consultant and founder of a product school, Melissa has trained over 2,000 PMs across her career. I think with some of the other courses that I’ve seen or have been a part of, they teach people the tools. They know how to use a tool, but they don’t know how to use it within the system.

Research Software 89

Research Software Feedback Software User Testing Product Management 89

Bain Public

SEPTEMBER 20, 2022

As legendary statistician and management consultant W. Personal solutions can be useful, but the most effective antidote to inefficiency must be implemented through collective and collaborative decision making, not the individual level. Companies need to create sustainable growth by innovating through product features.

Reporting Tools 52

Reporting Tools Research Software Roadmap Feedback Software 52

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Instead, it’s an ongoing exercise to capture relevant differences between your customers.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

MAY 20, 2020

We are wired by nature to think about solutions. Our ears are rather tuned to hear solutions or hints of problems at most. Example: Project manager prepares a project utilization report Delivery manager at a bespoke software development company prepares a report of how many man-days have been utilized on a project for a given client.

Reporting Tools 89

Reporting Tools Customer Feedback Data Visualization Customer Experience 89

Business of Software Conference

MARCH 24, 2021

Jason Fried is co-founder of Basecamp, a private company based in Chicago that builds the best web tools possible with the least number of features necessary. We’re best known for our product Basecamp which is a project management and collaboration tool We just launched a new thing called Hey recently which is a brand new email service.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40