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5 Costly Branding Mistakes

UX Planet

The last thing you need is to stumble into the abyss of bad branding, a place where countless others have lost their way. They believe so strongly in their vision that they assume it’s universally appealing. You and your team may lack the knowledge or resources to execute it properly, leading to avoidance or superficial efforts.

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How to Upskill as a Product Manager and Make Progress [Jason Knight]

Userpilot

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams.

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How CS Ops Drives Market Valuation

Gainsight

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. But, then, organizations find that the baseline impact of simply having a CS team eventually plateaus–your NRR stagnates. You may also look outside the CS team.

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Why Accessibility Matters in a Post-Pandemic, Majority-Digital World?

The Product Coalition

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. Error: When a user makes a mistake.

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Spendesk’s Nicolas Marchais on evolving with your market

Intercom, Inc.

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Nico: Correct.

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How to launch a marketplace: A zero-to-one experience

The Product Coalition

This incentive allowed us to charge the doctors a subscription fee to be in the platform (after initial vetting) and still pay a % fee on each consultation. My suggestion is to have a vision for monetization and document the assumptions and goals before building the product. in the span of a few weeks.

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Cliniko founder Joel Friedlaender on bringing digital transformation to healthcare

Intercom, Inc.

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? It was exciting, and the worst-case scenario wasn’t so bad.