Gainsight

FEBRUARY 2, 2024

” One-on-One Consulting Most customer training efforts begin as one-on-one consulting. Add to that the fact that customers appreciate one-on-one consulting. ” One-on-one consulting can benefit the person overseeing the training as well, since it gives them an outstanding view of the real needs of customers. .

Education 52

Education User Testing Customer Experience Research Software 52

Gainsight

MAY 10, 2021

He and the Delphix leadership team were tasked with defining and implementing a five-year roadmap to achieve world-class customer success. The foundations and roadmap they developed were solid, scalable, and able to handle the incredibly rapid growth their CS organization was predicted to achieve. Topic: End-To-End Outcomes.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Product Talk

SEPTEMBER 9, 2020

There were so many seniors to help us juniors learn how to be an employee and how to be a good consultant. I was a technical consultant back then, traveling to a lot of clients all over Europe. And at some point, I just couldn’t stand the traveling and all the user suffering for such a long period of time.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Gainsight

SEPTEMBER 8, 2021

These other teams sometimes have the skills to be true thought partners and business consultants, taking that pressure off of CS leadership. Any great consultant needs to know the right questions to ask, though. High quality, data-driven insights to drive the product roadmap, pricing, and the ideal customer profile.

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Product Talk

JULY 19, 2023

She started her career working for EF , an education travel company that also offered online learning components to the students who went on their trips. Jenny recently started a part-time role with a consulting firm, so she’ll be spending 15–20 hours a week doing small business consulting and she’s going to move forward with writing a book.

Analytic Tools 171

Analytic Tools Product Research Customer Experience User Testing 171

Mind the Product

MAY 29, 2018

Todd Lombardo, Co-Author of Roadmaps Relaunched. He is the co-author of both Design Sprint (O’Reilly, 2015) and Product Roadmaps Relaunched (O’Reilly, 2017). Dan Olsen, Author and Consultant. Prior to consulting he worked at Intuit, where he led the Quicken product team to record sales and profit.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Userpilot

JUNE 3, 2021

I strongly believe that human skills like those listed above are meta skills that are just as essential to product management and leadership as more traditional skills like strategy development, data analytics, roadmap development, etc. Beyond work, she is an avid world traveller, and student of yoga. Enjoyed today’s post?

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

The Product Guy

APRIL 4, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients. Amanda Ralph Product Management Consultant.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work  A product roadmap exists, but we notice that more than half of R&D effort is actually spent on these non-core repairs.  Planning

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Under 10 Consulting

MAY 10, 2020

Develop and maintain a product roadmap of releases, initiatives and epics. Available to travel to customer sites (30%). The PRODUCT PLANNING MANAGER reports to a PRODUCT STRATEGY MANAGER and will take direction from the product roadmap to guide the product releases and iterations. Contribute to the product backlog and roadmap.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Data Visualization 52

The Product Guy

MAY 15, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients. Amanda Ralph Product Management Consultant.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Mind the Product

SEPTEMBER 10, 2018

I led the product team for a travel app, during the time that the US Department of Transportation issued rules requiring all websites offering air transportation to be accessible. My fear of accessibility ruining the ability to move forward in my roadmap was completely unfounded. This is where I sat with a product I once managed.

Transportation 112

Transportation User Testing Customer Experience Government 112

Mind the Product

MARCH 16, 2017

Prior to this Dave ran product at Travelex and Moo.com, and spent 14 years at Microsoft in Seattle and in London product managing a wide variety of products including web browsers, developer tools, enterprise application integration (EAI) software, operating systems, online shopping and travel and web search.

Research Software 75

Research Software User Testing Product Research Workshop 75

UX Studio

APRIL 6, 2023

With this approach, we were able to increase the booking rate on France’s leading travel app, Liligo , by 200%. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They can develop and launch digital platforms, add new features and integrations, and provide technology consulting.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

With this approach, we were able to increase the booking rate on France’s leading travel app, Liligo , by 200%. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They can develop and launch digital platforms, add new features and integrations, and provide technology consulting.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Mind the Product

APRIL 18, 2017

Prior to this Dave ran product at Travelex and Moo.com, and spent 14 years at Microsoft in Seattle and in London product managing a wide variety of products including web browsers, developer tools, enterprise application integration (EAI) software, operating systems, online shopping and travel and web search.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Bain Public

JUNE 9, 2018

One year later, averaging over 12 videos published a day but now much more in control of new channels ( MSMojo , JrMojo , WatchMojo français , WatchMojo español ), formats ( Mojo talk s, Mojoplays , UnVeiled ) and original programming ( Worst Travel Show ) the company doubled its editorial calendar.

Analytic Tools 40

Analytic Tools User Testing Feedback Software Data Visualization 40

The Product Guy

MARCH 2, 2017

He grows revenue and adoption, and ensures product by turning business problems into profitable, simple, easy-to-use solutions Jordan works closely with his market, executives, and internal subject matter experts to develop roadmaps, and communicate these roadmaps internally and with clients. Amanda Ralph Product Management Consultant.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Gainsight

NOVEMBER 12, 2021

Ted Lasso (portrayed by Jason Sudeikis ) is a US football coach who travels to England to coach a British “football” (let’s be honest – it’s soccer!) Sure, we build enterprise software, and our software is great, but we’re not traveling to Mars or curing COVID. What is the purpose of Gainsight? What is the purpose of Customer Success?

Leadership 52

Leadership Software Review Travel Customer Experience 52

Mironov Consulting

APRIL 12, 2020

If your company primarily serves companies in transportation, travel, retail, restaurants or live events , you’re probably looking at dramatic downsizing and reducing cash burn. Build your fan base now , since remote teams are replacing their old tools hour by hour. Long lead-time partnerships with huge corporations can probably wait.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Alchemer Mobile

MARCH 18, 2021

They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. This is the iOS data in areas like food and travel. We’re happy to give one-on-one consultative tips.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MARCH 6, 2020

British Telecom was hiring for Product Managers at the time and I thought, why not discover a new industry after having experienced the luxury & travel sector? I am now in the Product Team at Publicis Sapient and absolutely loving the Consultancy world. I then worked in the Travel Industry, in Sales in the US.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Under 10 Consulting

MARCH 7, 2019

Develop and maintain a product roadmap of releases, initiatives and epics. Available to travel to customer sites (30%). The PRODUCT PLANNING MANAGER reports to a PRODUCT STRATEGY MANAGER and will take direction from the product roadmap to guide the product releases and iterations. Contribute to the product backlog and roadmap.

Reporting Tools 40

Reporting Tools Research Software Analytic Tools Data Visualization 40

Bain Public

DECEMBER 17, 2019

The product roadmap matters, but so do our personal stories. Weekend plans, travel aspirations, hobbies. Why not use it as an opportunity to listen? Jumping right into a meeting saves time, but it negates the emotions in the room. Use this time to talk about anything but work.

Feedback Software 52

Feedback Software Reporting Tools User Testing Weak Development Team 52

Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. So central Europe, Australia and America.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. Roadmap : A series of “Hustle”-driven efforts — often idiosyncratic, entrepreneurial, and surprising. Escape Velocity. Tipping Point.

Customer Experience 82

Customer Experience User Testing Technical Review Onboarding KPIs 82

NextBigWhat

AUGUST 2, 2019

Given that our participants come from different locations and geographies, the bootcamp will be done in a format which ensures minimal travel/operational efforts. The 12 weeks course has been designed in consultation with 25+ product leaders and founders. 200+ topics. 25+ guest speakers. Course Modules.

User Testing 94

User Testing Branding Feedback Software Customer Experience 94

Userpilot

FEBRUARY 17, 2021

When : March 19-20, 2021 Where: Virtual Who: Professionals and academics from MachineMetrics, IIM Bangalore, Platform Thinking Labs, InnoTivum Consulting, and many more Price: Participants from India pay ? Regardless, do not feel forced to try and travel and attend; each ticket still gives you access to all the pre-recorded sessions.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JANUARY 29, 2021

Travel studied these companies and came up with a hierarchy of engagement to explain how they can grow astronomically. Schedule a consultation here ! Everything else in your user engagement strategy and product roadmap should be making those points more visible, more valuable to the user, and of course, more enjoyable.

Customer Experience 98

Customer Experience Customer Feedback User Testing Onboarding KPIs 98

Business of Software Conference

OCTOBER 11, 2023

Instead fund your roadmap. Try to understand how hard it would be to be able to extract the net price. Trick: never ever license and addition of your software. Do not sell them the enterprise edition at the lowest price point. What do you think about having or not having sales rep commissions? and 1 is okay, not great, 1 to 1.5

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Gainsight

APRIL 29, 2019

Product leader, author, consultant, speaker, and teacher, Melissa is a powerhouse of product management know-how. A: In most of the organizations I work with, we do meetings with CS teams where Product will go through the product roadmap to make sure they’re addressing the right things.

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Business of Software Conference

NOVEMBER 26, 2018

It will even write your roadmap for you as we shall shortly see. AirBnB, the AirBnB, HXC does not simply want to travel. Make it very large, make it visible, report on it weekly, monthly, quarterly, and I would recommend doing that VD/SD roadmapping exercise on a quarterly basis. The engine has 5 stages.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Business of Software Conference

SEPTEMBER 3, 2019

So, Sean and I consulted, so we were nice high paid consultants in the systems management so we were subsidizing our other partner who is our fellow misanthrope and we are paying his salary as well as just throwing the extra stuff into the company. I did a lot of travel. Shane: Shawn sorry to call you out right here on stage.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40