UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

UX Planet

OCTOBER 28, 2024

Of course, it wasn’t quite that dramatic — creativity was still thriving; it just required a more focused and specialised approach. As a result, if digital product sales aren’t driven by user experience — which is often the case in B2B software — an organisation can easily function without product designers.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Ratings and Reviews: Where to Start and How to Win | You likely understand the importance of making a good first impression through your app’s positive ratings and reviews.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Management 179

The Product Guy

FEBRUARY 27, 2018

In this particular instance, of course, there were some other factors at play – but even so, it seemed necessary to me to ask: How has this happened? In my last product position, my team consisted of two engineers (one of them my tech lead) on the West Coast, three engineers in New York (and one in D.C.), And what can I do about it?

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. We interview so that we can learn how we can positively intervene in their lives. Of course not. Is this helpful feedback?

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Intercom, Inc.

APRIL 2, 2018

You stay the course. The code you’ve spent so much time on never ships. We abstractly know that feedback is supposed to be a positive thing, but in reality our egos are fragile. Agree a best course of action. The months pass and the project starts to falter. Questions are asked: is this really the best approach?

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Styling requires coding. Source: userpilot.com. Pros of Userpilot. Cons of Intercom.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. But it doesn’t have to be that way. Source: Growth Engineering.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. Adam: It was, again, just being in a position where we felt comfortable to do it. Start early. How does that feel?

Reporting Tools 212

Reporting Tools Data Visualization Software Review Technical Review 212

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Because I worked with three sets of ten teams over the course of the year, I could look at each set as its own cohort and track progress cohort over cohort. Working with Reviewers: The First Full Manuscript Judgments. But it had another benefit.

Product Research 299

Product Research Books User Testing Feedback Software 299

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. Of course, incidents come in all different shapes and sizes. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Rollback the app.

Technical Review 215

Technical Review Software Review Document Engineering 215

PMLesson's Ace the PM Interview

MAY 15, 2025

The technical phone screen includes a medium to hard coding challenge on CodeSignal. Coding Return all unique substrings of a given string. Prepare by practicing behavioral interview questions and reviewing Robinhood’s core values.  📖 Interested in preparing more in-depth for a role as a software engineer?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. Carefully select them by using the factors discussed above, and regularly review and adjust them.

Feedback Software 156

Feedback Software Analytic Tools Data Visualization Research Software 156

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. How to get a job in customer success course, by Practical CSM. Mapping the customer success journey.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

UserVoice

JUNE 5, 2017

Of course, the two most popular sources of feedback, customer interviews and usability tests, are the most time consuming, since they are usually conducted one customer at a time. They’re also are the most limited in their quantitative value, due to their one-on-one nature. Consider the source of customer requests.

User Testing 159

User Testing Customer Feedback Feedback Software Data Visualization 159

Mind the Product

AUGUST 20, 2019

This is, of course, a subjective observation which comes from interacting with many organisations as a product consultant. Progress is a feeling that your time and effort is actually moving you towards positive goals. This may be the largest area of impact for product manager in an organisation. Connection. .”

Product Management 179

Product Management Product Manager Software Review Customer Experience 179

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Intercom, Inc.

AUGUST 25, 2020

The democratization of software adoption doesn’t necessarily work at scale. So it becomes much more important to have a really clear idea of the unique position you hold in the market. And yet, all the metrics will look positive while that’s all happening. Democratizing the adoption of software.

Marketing 239

Marketing Onboarding KPIs Feedback Software Reporting Tools 239

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. It boasts two main advantages: a no-code builder that allows you to create prompts without coding, and a personalization filter for selecting who sees a prompt.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

The Product Coalition

JUNE 28, 2020

While the designer was busy sketching out the interface and other web pages, the dev was equally busy coding the dashboard and figuring out the integrations. I fixed a meeting with the team to make changes to the product documentation due to my newly acquired knowledge from Carlson’s class and we somehow switched to Agile methodology.

Data Visualization 136

Data Visualization Technical Review Software Review Product Management 136

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. A new emphasis has been placed on access to software for everyone.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

PMLesson's Ace the PM Interview

MARCH 4, 2025

Expect a high-level discussion of your background relevant to the role and what you’re looking for in your next position. Technical roles can expect a coding challenge to follow the hiring manager screen. Coding Build a TCP chat server. Coding Discord’s coding final round includes several screens.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Usersnap

OCTOBER 21, 2021

Then, you read a customer survey or two and some customer reviews about the product in question. They can provide positive feedback in the survey, and ultimately give you a great referral. The position of each customer is then known by segmenting the respondents into 3 groups ( detractors, neutrals, and promoters ).

Product Research 93

Product Research User Testing Feedback Software Research Software 93

Folding Burritos

DECEMBER 23, 2015

We’re all aware that we pretty much suck at estimating how long it will take to build a given piece of software. Since building software products is essentially exploratory work, we are usually lacking at least one of these conditions (a fourth one, the Why , often also goes unanswered, but that’s a whole ‘nother topic.).

Customer Experience 205

Customer Experience Software Review User Testing Systems Review 205

Product Management Unpacked

NOVEMBER 2, 2021

Autonomous driving has become an area of huge interest for me, and even is the subject of my ongoing research for my Human-AI Interaction course at CMU,” he says. For MIT-PITT-RW, things took a dramatic shift when the team’s Dallara AV-21 went off track due to unforeseen GPS issues — something that also plagued other teams that day.

Research Software 223

Research Software Systems Review Technical Review Development 223

Intercom, Inc.

JULY 25, 2019

Let’s say we found, “Hey, three projects all went off course.” Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Paul: “Ship good software.” ” Is there a principle to be found in that?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Product Talk

DECEMBER 7, 2022

If you work on software that your internal colleagues use (e.g. call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. The goal is for your team to talk to the people who are using your software.

User Testing 290

User Testing Reporting Tools Customer Experience User Friction 290

Sachin Rekhi

MARCH 1, 2020

Having such focus has also enabled me to create a unique positioning within the minds of my readers. Book reviews. With these, I try to bring a personal perspective to the book review as opposed to simply summarizing it. But sometimes, due to fits of inspiration, I might actually author two essays in the same week.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Use referrals to encourage users to refer your app to others.

Research Software 62

Research Software User Testing Customer Experience Customer Feedback 62

The Product Coalition

APRIL 13, 2022

I will use a real-world example where the application of this methodology has helped in determining the next course of action. How much is the organization saving annually due to the offering? The key is to identify synergies that positively affect multiple factors. Cost-Effective ?—?How Compliant? —?As

Framework 156

Framework Software Review Technical Review Document 156

The Product Coalition

JUNE 24, 2022

digital product management positions have never been more pervasive or idolized than they are right now. Apparently, what I don’t see is many articles aimed at helping people understand what the product manager position is actually like, and whether it is a good fit for them?—?personally. Let’s be real for a second?—?digital

User Testing 167

User Testing Analytic Tools Research Software Feedback Software 167

Intercom, Inc.

APRIL 23, 2019

ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. So what makes an onboarding experience positive? Here’s the proof. Mistake #7: Optimizing for the single user.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. Restauranteurs don’t wake up one day and decide to put the Apprentice Chef in charge of cooking a 3 course meal for 50 VIP guests. What job titles do you use? What is the culture like?

Product Management 195

Product Management Product Manager Weak Development Team Management 195