Intercom, Inc.

JUNE 20, 2018

Making requests for things like “user permissions” left it up to our product managers to guess what we meant: While we wanted to deliver value to our upmarket customers, we were actually underplaying our hand. But in doing that, our suggestions became far too broad. The key for us was to be more specific and less prescriptive.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

JUNE 9, 2023

If you have product managers, lean on them. Things I’ve seen: Sometimes the division of responsibility between project managers, product managers and business analysts isn’t clear; call it The Three-Headed Responsibility Monster. Crowdsource a standard and stick with it. Again, there’s no standardization around it.

Reporting Tools 147

Reporting Tools Crowdsource Leadership Vision 147

TSIA

FEBRUARY 21, 2019

Crowdsourcing. The emerging trend of outsourcing services ordinarily performed by internal staff and resources to a large pool or network of labor providers is on the top of everyone’s mind, but what does it mean for field service management? On-demand services. The Uber model.

Crowdsource 40

Crowdsource Management Management 40

The Product Coalition

NOVEMBER 10, 2020

Amazon Mechanical Turk Also known as MTurk, Amazon Mechanical Turk is a popular crowdsourcing marketplace commonly used for data labeling. Furthermore, MTurk places a heavy project management burden on requesters to design tasks and recruit workers themselves.

Artificial Inteligence 142

Artificial Inteligence Data Visualization Reporting Tools Research Software 142

The Product Coalition

MARCH 27, 2020

For instance, the engineering team uses a brain emoji to crowdsource relevant posts or documents about postmortems into #announce-postmortems, where people can stay informed about recent review meetings and their outcomes. One of our newest features, Workflow Builder, lets anyone automate tasks?—?even

Feedback Software 168

Feedback Software Research Software Reporting Tools Technical Review 168

Intercom, Inc.

JULY 30, 2020

But, ultimately, it’s customer success managers who will proactively tackle the complex customer problems at its root. . It feels like crowdsourced problem-solving. When it comes to churn risk, in particular, automation can provide great value in sounding the alarm as is the case with Clearbit’s machine learning model.

Data Visualization 145

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 145

ProductPlan

JANUARY 2, 2020

We write a lot about the skills that product managers need to be effective. But what are the most under-appreciated product management skills? But what are the most under-appreciated product management skills? To answer that question, we asked several product managers for their thoughts. Crowdsourced Picks.

Product Management 74

Product Management Product Manager Technical Review Crowdsource 74

The Product Coalition

NOVEMBER 12, 2019

Just dropped on the Product Coalition Podcast, Iain Summers and I chat about chat about product management of services. Come join over 5,000+ product people on Slack for free , where we chat about all things related to product management, as well as enjoying our specialized channels. Have you joined us on Slack yet?

Crowdsource 60

Crowdsource Product Management Product Manager Management 60

The Product Coalition

JUNE 22, 2020

Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. There wasn’t much value found in crowdsourcing either, which has become more popular in recent years. A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question.

User Testing 84

User Testing Product Research Customer Feedback Crowdsource 84

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Alchemer Mobile

FEBRUARY 2, 2021

The more communication and data you manage to bring in with your chosen customer feedback loop, the better your app will be when the time comes for launch, so try to both proactively promote customer communication and make it as easy as possible for customers to use your feedback tools. See you on the Top Charts!

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

SidsAvenue

JUNE 30, 2020

In this post, I propose a solution to fight fake news using Crowdsourcing. The power of Crowdsourcing The power of crowdsourcing is everywhere to see. The businesses are using crowdsourcing to solve some of the most intriguing challenges through crowdsourcing platforms like Innocentive.

Crowdsource 52

Crowdsource Software Review Article Blog 52

Usersnap

FEBRUARY 19, 2019

Let’s look at the primary “Crowdsourcing” concept first. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Centercode

APRIL 16, 2021

But Agile, while incredibly useful, is really just a project management method. They’re not just crowdsourced QA testers. Delta Testing automates the high-impact parts of customer testing involved in managing feedback and maintaining engagement.

User Testing 90

User Testing Customer Feedback Agile Customer Experience 90

freshtrax

SEPTEMBER 29, 2021

My previous company was an online marketplace of independent artists and designers with the company crowdsourcing art and graphic design through monthly design challenges. work schedules are individually managed due to the nature of the work and the client’s decisions. Although our office hours are from 9 a.m. – 5 p.m.,

Marketing 95

Marketing Crowdsource Systems Review Customer Experience 95

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. A product manager can make smarter decisions faster and justify those decisions by connecting them to the overarching “why.” is a question product people get time and time again.

Product Strategy 97

Product Strategy Reporting Tools Strategy Feedback Software 97

The Product Coalition

OCTOBER 28, 2019

Recordings are with product leaders, founders, co-founders or lead employees, who have a love for product management, product design or engineering. Over 3,000 articles review Since launching in 2014, I’ve read and reviewed over 3,000 product management articles?—?wow! I just stumbled across this stat last week.

Crowdsource 64

Crowdsource Article Consulting Branding 64

The Accidental Product Manager

JUNE 27, 2022

Walmart product managers are encountering food delivery challenges Image Credit: Mike Mozart. You would think that if you were a product manager at one of the world’s largest retail companies, getting into a new line of business would not be all that hard to do. Walmart Discovers The Challenge Of Food Delivery. About 35,000 U.S.

Product Management 65

Product Management Product Manager Crowdsource Management 65

All About Product Management

MAY 7, 2008

Traditionally when I think of the job of the product manager I think of someone who is half marketing and half engineer – someone who is 50% orientated towards business needs and 50% orientated towards technology. I wrote a blog post a few months ago about Product Management moving into IT/IS departments.

Research Software 48

Research Software Crowdsource User Testing Product Management 48

The Product Manager Coach Blog

SEPTEMBER 5, 2023

In the world of product management, where technical acumen, strategic vision, and people skills intersect, there’s an often underutilized asset that many PMs overlook: the power of networking. Plus, don’t forget to download the free guide, 10 Tips for Being a Better Product Manager , at the end of this post!

Research Software 52

Research Software Feedback Software User Testing Product Management 52

The Product Coalition

NOVEMBER 6, 2019

Free Product Mentorship If you’re from one of the world’s least developed nations, reach out for free Product Management mentorship in 2020 I founded The Product Coalition in 2014, to make mastery of product management globally accessible, for all. Have you joined us on Slack yet?

Crowdsource 64

Crowdsource Analytic Tools Article Consulting 64

Usersnap

JULY 17, 2020

Why Translation Management matters. Translation Management, in short, deals with the process of transferring text from one language into another one. There are many reasons why Translation Management is important for your product’s customer experience. Best-in-class translation management tools.

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. This type of customer feedback form helps you crowdsource ideas for new features from your customer base. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

SEPTEMBER 8, 2022

Userpilot is a no-code tool that can help you build and manage code-free help centers for your product. Originally designed as a “simple” bug and issue tracker for development teams, Jira has grown into a complex work management software for multiple use cases in the software development process. Miro’s Help Center.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Gainsight

MAY 23, 2019

Enablement Engine uses Gainsight PX to engage your own internal users through in-product guidance delivered directly within Gainsight CS (and soon other systems as well) to get new users up-to-speed or help managers quickly roll-out new processes to their teams. Available now. Mobile Analytics & Engagement.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

DISQO

JULY 5, 2018

In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. It’s not a rigorous practice by any means.

User Testing 66

User Testing Research Software Market Research Product Research 66

Mixpanel

DECEMBER 17, 2021

As Community Manager at Mixpanel, I get to engage with Mixpanel users on a daily basis. You can get get tips for using Mixpanel, crowdsourced Mixpanel product analytics ideas, and guidance on product updates. Honestly, it’s the best.

Data Visualization 59

Data Visualization Analytic Tools Crowdsource Customer Feedback 59

Gainsight

SEPTEMBER 19, 2022

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. A good handbook should be crowdsourced. Have managers and individuals document the definition of their functions and responsibilities in the handbook. Creating alignment in any organization is hard.

Customer Experience 52

Customer Experience Crowdsource Systems Review Software Review 52

Gainsight

MAY 13, 2020

Integrating your customer experience processes with your customer journey management is the most innovative approach to CX, so definitely check out our new Gainsight Customer Experience Center. . Value Center. One of the additional innovations we announced, also powered by Horizon Experience is the Gainsight Value Center. Expansion Center.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

Bain Public

JUNE 11, 2019

It’s safe to say that shipping a product from start to finish is no easy task for a product manager. In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Roadmap and Build Products Customers Love Aha!

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

The Product Coalition

MARCH 5, 2018

ML is a creative process, and Product Managers can add value For the sake of my sanity and for better readability, I’ll split this post into three parts. Quickdraw : Crowdsourced data on line images and strokes 3. This part covers steps 1 through 3. Here goes step 1! Fake it First Investing in machine learning models is expensive.

Artificial Inteligence 60

Artificial Inteligence User Testing Product Research Data Visualization 60

BrainMates

MARCH 26, 2020

Working remotely in the world of Product Management. Product legend Marty Cagan has you covered with this article where he lists ten ways to help every Product Manager adapt to the current environment. And if you’re working trying to manage a scrum team (which relies heavily on human interaction for effective business).

Crowdsource 40

Crowdsource Events Article Positioning 40

PMLesson's Ace the PM Interview

SEPTEMBER 9, 2019

Since then, we’ve expanded into Product Management , Software Engineering Management, and Product Design career tracks! We quickly realized crowdsourcing information was the only way we could scale and grow. product manager salaries ). Software engineering and product management are increasingly popular careers.

Technical Review 40

Technical Review Data Visualization Research Software Crowdsource 40

ProductPlan

FEBRUARY 14, 2023

And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating. When people know video meetings are purposeful and brief, they’ll be far more engaged because that means they’ll be done that much faster.

Feedback Software 59

Feedback Software Reporting Tools Customer Experience Crowdsource 59

ProductPlan

JUNE 29, 2023

More recently, we’ve helped you crowdsource new ideas from customers and stakeholders alike , and create a consistent GTM process for every new launch. A product manager can make smarter decisions faster and justify those decisions by connecting them to the overarching “why.” is a question product people get time and time again.

Product Strategy 40

Product Strategy Reporting Tools Strategy Feedback Software 40

Bain Public

OCTOBER 19, 2021

You need to establish a process for managing confidential information (e.g. As a product manager, consider feature requests holistically and always in the context of how they map and complement the strategic baseline. It’s also about strategic acquisition of IP. Show the ability to contribute to company growth.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

DISQO

JULY 5, 2018

In an effort to get closer to Amazon’s benchmark of having 70% of the information needed, some product managers even go to nearby Starbucks to generate feedback from random patrons. And finding those are easier when you crowdsource that versus trying to talk to 10 or 20 people. It’s not a rigorous practice by any means.

User Testing 40

User Testing Research Software Product Research Market Research 40