Product Management University

DECEMBER 2, 2022

If you’re in product marketing or product management, you’re likely familiar with the concept of user personas and buyer personas. These terms might even be used interchangeably in your organization to describe a product’s customers. However, user personas and buyer personas are distinctly different. It’s the department persona.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. How do you calculate user retention?

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Data Visualization 104

Data Visualization Product Research Weak Development Team Analytic Tools 104

Product Talk

AUGUST 14, 2024

They might feel anxious about taking on tasks that are new to them and outside their regular routine at work, like speaking directly with customers. Meet the Continuous Discovery Champions at Ramsey Solutions The product team at Ramsey Solutions is 40+ squads strong. There’s a framework. But it wasn’t quite that simple.

Research Software 312

Research Software Product Research Engineering User Testing 312

Reveal

FEBRUARY 20, 2025

However, running business operations or targeted campaigns without insights into their effectiveness is not an option. They track everything from user behavior to system performance. In fact, Angular dashboards can provide key insights that will eventually allow data-driven decision-making at your company.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Can you describe our standards technologies?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. There is a ton of product management advice out there, but most of it is generic tips repeated over and over again.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

The Product Coalition

OCTOBER 6, 2020

By leading the creation and development of groundbreaking qualitative analysis products, Jared is dedicated to helping companies like Netflix, Sony, and Disney understand how their content impacts audiences everywhere. That’s Jared and his teams focus on identifying the core emotions that people use when they express how they feel online.

User Testing 148

User Testing Data Visualization Product Research Research Software 148

Johanna Rothman

AUGUST 11, 2022

Many agile teams and product leaders assume they can make many product decisions on their own. They do have some constraints, such as “this kind of customer” and “these kinds of problems.” Product leaders assume they can plan and replan the product backlog, based on the team's learning.

Fractional CTO 126

Fractional CTO Weak Development Team Data Visualization Product Research 126

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. In large companies, the CSM also oversees other customer success roles.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Mironov Consulting

JUNE 27, 2019

Defining my label carefully, a “product leader” is someone who manages a team of product managers. That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. 1] Designing, Building, and Nurturing a Product Team. 2] Driving Strategy, Tooling and Outcomes. [3]

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Valerian Tech

FEBRUARY 10, 2023

A cryptocurrency project is a venture or initiative that involves the development, launch, and management of a new cryptocurrency or blockchain platform. A typical cryptocurrency project will have a team of developers, economists, investors, and advisors who work together to bring the project to fruition.

CTO 52

CTO CTO Coach Technical Review Feedback Software 52

Arkenea

SEPTEMBER 5, 2024

Marc Brown, HealthTech Founder and CTO with 20 years of experience building products and leading engineering teams talks about agentic workflows in healthcare, staying curious to foster innovation in tech teams and qualities that make a successful CTO. Connect with Marc on LinkedIn here.

CTO 52

CTO Artificial Inteligence Feedback Software Healthcare 52

Usersnap

JANUARY 12, 2022

In short, the CPO oversees all aspects of a product’s vision, design, and development. They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. However, their (and all product team members’) superpowers and role in SaaS growth is invaluable!

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Mironov Consulting

DECEMBER 31, 2017

I strongly advocate a “portfolio pie” model of prioritization, to avoid putting all of our development eggs into the feature basket. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. More here.) It certainly feels that way.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Social networks grow ad revenue by increasing user engagement. a meetup, join our paid subscriber Slack and find your local city channel. Learn more here.

User Testing 129

User Testing Feedback Software Framework Onboarding KPIs 129

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. MetaLab reworked the company’s website and app, redesigned its logo, and created most of what users see when they interact with the messaging tool today.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Amplitude

DECEMBER 17, 2019

Our overall P95 end-user latency for all queries continues to be below 1 second because of multiple layers of caching implemented in our infrastructure. We are constantly building new and more powerful features to allow customers to get more insights out of their data. We were using weekly event time buckets for our customers.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

The Product Coalition

APRIL 29, 2020

The needs of the users evolve, business stakes evolve, the market evolves and everything happens very fast. They also know how to motivate the team and help them adapt and look for better ways to build the product. The success depended on us being a team way more than on each of us being a great dancer. The same goes for PMs.

Product Research 86

Product Research Product Manager Product Management Customer Experience 86

Roadmunk

SEPTEMBER 21, 2017

Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. But in part 4 of a 9-part series on startups by Marc Andreessen (co-founder of Andreessen Horowitz), there are three factors to startup success identified: your team, product and market.

Article 81

Article User Testing Product Research Product Manager 81

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. If you need help with product design or user experience research, contact us at UX studio. Award-winning global user experience design company.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. We’re a software consulting company we build custom software for Fortune 500 companies.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

ProductPlan

FEBRUARY 11, 2020

The concept of a product management team is still kind of new to many organizations. Many product managers are still “lone wolves” reporting to the CTO or VP of marketing rather than belonging to a dedicated product team. Most product teams are falling short of their ideal size and are ready to scale.

Analytic Tools 66

Analytic Tools Research Software Reporting Tools Feedback Software 66

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. Giving your CS team is dependent on your company values and needs.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Bain Public

MAY 29, 2020

MAIN: Developing Entrepreneurship in Quebec. MAIN , also known as Mouvement des accélérateurs d’innovation du Québec, states that their mission is "to improve the cohesion and efficiency of the business incubator and accelerator ecosystem and to increase its impact on the development of entrepreneurship and innovation in Quebec.".

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

Business of Software Conference

MARCH 8, 2019

How do you ensure your users value and pay for your product? By fixing your product discovery process to ensure that you’re prioritising the work that will actually solve your customer’s problems. How do we compute value for customers and turn that into pricing? How do I lead my team more effectively?

Fractional CTO 40

Fractional CTO Weak Development Team Customer Feedback Customer Experience 40

Crafty CTO

MAY 1, 2020

We left off at the handoff of shaped, de-risked work to the development teams. In effect, we are saying: “Here you go, dev team. ” Traditional agile, let’s say Scrum for example, looks a bit different: “OK dev team! This post will focus on Shape Up’s approach to building. And shipping!)

Reporting Tools 52

Reporting Tools Feedback Software Weak Development Team Customer Experience 52

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. Few customers, happy. And then after a while I had to give up the dream because I was hiring too many customers so I had to. And so we were like hey it’s going to work.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Crafty CTO

JUNE 18, 2025

He compares today’s state of AI today to early days in physics where the Standard Model was developed and ended up serving physics almost unchanged through today. Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. The panellists were: Mark Cohen, CTO at Domain. So Marie, you’re the chief product officer and you’ve been at the offsite with the exec team recently, where all of this was discussed.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Userpilot

MARCH 7, 2024

That turned into an agency because everyone wanted their version customized. Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

StubHub

MARCH 1, 2019

In my role as Global Head of Diversity & Inclusion at StubHub, creating a balanced climate means creating balanced teams, balanced leadership, balanced compensation, and balanced career growth. It means having gender- and cultural-equitable teams, where a multitude of voices and perspectives collaborate to further our innovative work.

CTO Coach 40

CTO Coach Data Visualization CTO Customer Experience 40

Business of Software Conference

MAY 15, 2019

And far from being a company that was going to deliver a whole bunch of customers who were going to be innovative adopters the likes of people who buy Apple products, actually where 3G had to play in the end was with cheap voice for effectively ‘chavs’ is the way they called it. And that wasn’t even 3G. So the iPhone was a 2G product.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141