Intercom, Inc.

AUGUST 11, 2020

For example, webcams with built-in facial detection sometimes don’t detect people with darker skin , because they were only tested on people with lighter skin. They equate “white” with “good” and “black” with “bad.”. The letter got resounding support, including a rousing endorsement from our co-founder and CTO, Ciaran Lee.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Mind the Product

JANUARY 24, 2019

15 years ago we founded a product development studio, Mint Digital, and we’ve launched at least 100 MVPs since then. Then we met a man who had developed the technology to personalise marshmallows. This concept split the team. Looking back, this was a bad MVP. We had 12 half-completed new products in development.

User Testing 191

User Testing Weak Development Team Customer Experience CTO 191

Product Talk

AUGUST 14, 2024

We’ll hear from several members of the product team at Ramsey Solutions about their not-so-smooth transition to working in product trios, especially when it came to getting engineers to participate. Meet the Continuous Discovery Champions at Ramsey Solutions The product team at Ramsey Solutions is 40+ squads strong.

Research Software 312

Research Software Product Research Engineering User Testing 312

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Amplitude

FEBRUARY 6, 2019

How do you foster productive discussions about uncertainty that 1) don’t end up in analysis paralysis, and 2) don’t end up making you appear “weak” or “unprepared”? Product teams are particularly prone to it. Product teams are particularly prone to it. Let me explain what I mean with an example. Take my example.

Weak Development Team 111

Weak Development Team CTO Data Visualization Customer Experience 111

Reveal

FEBRUARY 20, 2025

If you’re a Product Manager or a CTO, you may already know how challenging it can be to select the right tools to build these dashboards. So, instead of building a custom dashboard from scratch, your developers can use these libraries and integrate dashboarding capabilities into their applications quickly and efficiently.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

Product Management University

DECEMBER 2, 2022

Understanding how user personas, department personas, and buyer personas impact each other will help you develop a better product and a better marketing strategy for your products. And finally, we’ll look and B2B buyer personas and the role they play in product development. Examples of User Personas in the B2B Space.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Product Innovation Educators

FEBRUARY 4, 2019

He has global responsibility for developing cutting edge technology and competitive advantage for Ford by developing relationships and collaborative projects involving universities and partner companies. My team is responsible for our global R&D alliances with universities, national laboratories, and a few companies.

Research Software 168

Research Software Analytic Tools Technical Review Product Research 168

Valerian Tech

FEBRUARY 10, 2023

They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers. Some examples of cryptocurrencies include Bitcoin, Ethereum, Litecoin, and Ripple. If a project doesn't raise enough funds, it may not be able to complete development and launch its platform.

CTO 52

CTO CTO Coach Technical Review Feedback Software 52

Arkenea

SEPTEMBER 5, 2024

Marc Brown, HealthTech Founder and CTO with 20 years of experience building products and leading engineering teams talks about agentic workflows in healthcare, staying curious to foster innovation in tech teams and qualities that make a successful CTO. Connect with Marc on LinkedIn here.

CTO 52

CTO Artificial Inteligence Feedback Software Healthcare 52

The Product Coalition

OCTOBER 6, 2020

By leading the creation and development of groundbreaking qualitative analysis products, Jared is dedicated to helping companies like Netflix, Sony, and Disney understand how their content impacts audiences everywhere. That’s Jared and his teams focus on identifying the core emotions that people use when they express how they feel online.

User Testing 148

User Testing Data Visualization Product Research Research Software 148

Userpilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Complex onboarding: 74% of users abandon an app after a poor onboarding experience. Poor UX: If your app is difficult to navigate or lacks a clear layout, users wont hesitate to abandon it.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Modus Create

AUGUST 29, 2024

It is not an understatement to say that the success of a new digital product launch is largely determined during the product development process. But for many products in the marketplace today, it is no longer enough to incorporate AI into the product development process. AI can help your employees be more competitive and efficient.

Weak Development Team 52

Weak Development Team Reporting Tools Development Fractional CTO 52

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Mironov Consulting

JUNE 27, 2019

Defining my label carefully, a “product leader” is someone who manages a team of product managers. That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. 1] Designing, Building, and Nurturing a Product Team. What does your team and company need?

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Companies like Canva, Grammarly, Figma, Notion, and Dropbox are excluded because they are considered B2B SaaS businesses since they have sales teams and sell to both prosumers and enterprises.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Modus Create

DECEMBER 16, 2021

Product development is exhilarating. There is something special about a team rallying around a vision and creating a product that users love. . Unfortunately, technical debt can do that to your team. But technical debt isn’t always bad, and some of it is unavoidable. And that’s on a good day. .

Reporting Tools 70

Reporting Tools Weak Development Team Management Management 70

Intercom, Inc.

JANUARY 27, 2022

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

Research Software 138

Research Software Engineering Definition CTO 138

Amplitude

DECEMBER 17, 2019

Example: if we get a query for Jan 2019, we only have to look into the sub-directories of 5 event time weeks that overlap the month of January 2019. While too many files are bad because of the extra overhead of opening & closing files, too few files are also bad because it makes our event time index less effective.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But despite these differences, Farhan Virji, VP of Customer Happiness at Later, believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. They cared about my team. So how do we do this how do we manage this badass team?

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Atomic Spin PM

JANUARY 9, 2019

Finding the right custom software development firm for your project is a tough job. Your team also needs good project management, experienced product development, great people skills, and more. Your team also needs good project management, experienced product development, great people skills, and more.

Weak Development Team 40

Weak Development Team Software Developers Software Development Research Software 40

The Product Coalition

JUNE 17, 2019

by Sergey Kizayn, CTO, Intetics. The secret to becoming a successful startup lies in knowing your strengths and weaknesses and overcoming all the obstacles you will face along your journey. You need to hire a team, obtain office space, and start creating a buzz about your company. It’s time to build your product.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. They’ll interpret the data results and surface them to the product team to make the next call.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

ProductPlan

FEBRUARY 11, 2020

The concept of a product management team is still kind of new to many organizations. Many product managers are still “lone wolves” reporting to the CTO or VP of marketing rather than belonging to a dedicated product team. Most product teams are falling short of their ideal size and are ready to scale.

Analytic Tools 66

Analytic Tools Research Software Reporting Tools Feedback Software 66

UX Studio: Product Management

NOVEMBER 8, 2021

He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Our dedicated UX teams have successfully handled over 250 collaborations with clients from different industries worldwide. For example, Zeplin and Figma are used to hand in pixel-perfect designs. Digital Deployment.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Crafty CTO

JUNE 18, 2025

He compares today’s state of AI today to early days in physics where the Standard Model was developed and ended up serving physics almost unchanged through today. Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions.

Engineering 52

Engineering Software Review Artificial Inteligence Product Research 52

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?

Agile 52

Agile Weak Development Team Customer Experience User Testing 52

Userpilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

People-First Product Leadership

MARCH 24, 2024

For example, I appreciate Ethan Evans writing, but I was put off when I went through his post titled “ News Flash: Your boss isn't thinking about you.” I’m in Duke Leto’s camp and believe a boss - at any level - should care and be thinking about their team. We all have good and bad days.

Leadership 52

Leadership Weak Development Team Product Manager Product Management 52

Crafty CTO

MAY 1, 2020

We left off at the handoff of shaped, de-risked work to the development teams. In effect, we are saying: “Here you go, dev team. ” Autonomy (project) or code monkey (tasks), which do you think your dev teams will prefer? This post will focus on Shape Up’s approach to building. And shipping!)

Reporting Tools 52

Reporting Tools Feedback Software Weak Development Team Customer Experience 52

Business of Software Conference

JULY 2, 2019

You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Jane Austin (Director of Product Design, Babylon Health) – 10 Easy Ways To Irritate Your Design Team from Business of Software Conference. Upcoming Events.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

StubHub

MARCH 1, 2019

In my role as Global Head of Diversity & Inclusion at StubHub, creating a balanced climate means creating balanced teams, balanced leadership, balanced compensation, and balanced career growth. It means having gender- and cultural-equitable teams, where a multitude of voices and perspectives collaborate to further our innovative work.

CTO Coach 40

CTO Coach Data Visualization CTO Customer Experience 40