Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Her background is in developer tools and distributed systems. I’ve yet to come across a software leader who isn’t.

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Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

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Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

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Lenny Rachitsky

FEBRUARY 22, 2024

• Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix. Maintaining a high bar for excellence requires ongoing feedback and open conversations.

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Lenny Rachitsky

APRIL 6, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Vanta —Automate compliance. She co-founded the live learning platform Maven, backed by First Round and a16z. Before Maven, Wes co-created the altMBA with best-selling author Seth Godin.

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The Product Guy

OCTOBER 11, 2019

A common thing in product management is business leaders (like the head of product or the CTO) not having clear sight of every problem happening with a product or one specific part of a product. Don’t be the kind of person that only brings problems and no solutions. Team allocation scenarios.

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Arkenea

FEBRUARY 23, 2025

But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? And, how do you also tell the difference between what feedback to incorporate? Want to get your app development project off the ground?

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Lenny Rachitsky

SEPTEMBER 15, 2024

Camille was previously the CTO of Rent the Runway, VP of Technology at Goldman Sachs, Head of Platform Engineering at Two Sigma, and Global Head of Engineering and Architecture at JPMorgan Chase. She is about to release new newest book, Platform Engineering: A Guide for Technical, Product, and People Leaders.

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Lenny Rachitsky

MARCH 3, 2024

Boz joined Facebook in 2006 as their approximately 10th engineer, and in his 18-year tenure he built the original News Feed, Messenger, and Groups, as well as many early anti-abuse and infrastructure systems. At various times he has been the engineering director overseeing Events, Places, Photos, Videos, Timeline, Privacy, and more.

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Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

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Product Talk

JUNE 7, 2023

If you’ve never used an opportunity solution tree before, how will you incorporate this tool into your daily workflow? While the course didn’t go into the specifics, it introduced the concept of opportunity solution trees. They’d rely on NPS, app store feedback, and support tickets to gather customer feedback. “I

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Mind the Product

MARCH 29, 2020

Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). Delivering feedback has to be done differently for example. Trends and Challenges.

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Intercom, Inc.

JANUARY 31, 2023

However, getting from technological breakthrough to useful applications is far from straightforward. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Great stuff!”

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TechEmpower - Product Management

OCTOBER 9, 2023

Utilizing AI, the tool interprets the queries, scans through a broad range of documents spread across different repositories, and delivers relevant answers. Enhancing Front-End Product Search We also developed a front-end search tool that revolutionized the way users search for products.

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UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

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Lenny Rachitsky

JULY 2, 2024

Most early AI apps have a “tourist” problem: they get a lot of traction quickly but have shockingly low retention and engagement. The high-value experience is a deeper rethink once you have played with the technology, understood what it really provides more deeply, and then integrated it into a key part of your product experience.”

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Lenny Rachitsky

JANUARY 2, 2025

Brought to you by: • WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs • Think Fast Talk Smart —Tools and techniques to help you communicate more effectively • Vanta —Automate compliance. Listen now on Apple , Spotify , and YouTube.

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Product Innovation Educators

APRIL 2, 2018

We can learn a lot from examining the journey of a product and this interview looks at the product story of Badger Maps, the market-leading route planning app for field salespeople. He’s passionate about product and obsessed with making useful easy-to-use tools. 9:20] How did you validate your solutions?

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Product Talk

MARCH 1, 2023

Other common responses included the product manager, the sales team, the CTO (again, one of the options), and Directors of Product or Engineering. It’s not a solution or feature request. of respondents), opportunity solution trees (32.3% I was surprised to see that 77.6% ” I was surprised to see that 77.6%

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Userpilot

MARCH 30, 2025

You launched a new app, and youre excited to see how its performing. Why is your mobile app user retention declining? Before we analyze why your app’s user retention rate is declining, lets start with understanding what user retention is and why it is important for your business. What is a good retention rate for apps?

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The Product Coalition

MARCH 8, 2023

Open-source software has proven its potential for accessibility, connected developers, and reduced expenses. Is open source software the inevitable future? Consider how open-source software has impacted the world. Most of the cloud runs on Linux, so free software powers most modern computing resources.

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Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. “We had to figure out how to tell them what the value is and serve them the solution rather than saying, ‘Slack is here. We had to figure out how to tell them what the value is and serve them the solution rather than saying, “Slack is here.

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The Product Coalition

NOVEMBER 26, 2022

A few days back, I was chatting with a product manager at one of the biggest software companies of our time. Upon investigation, it turned out that automation was possible just by tweaking the systems. The initial period to build this system was 12 months. He has been leading multiple teams for over two years now.

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Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. At Klaus, customer support begins directly within the platform. “We Offering support before it’s needed.

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Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. We stopped using the system within a month.

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Arkenea

AUGUST 23, 2024

Wali Khan, a healthcare technology leader with over two decades of experience enabling business capabilities through the development of innovative software products and solutions talks about the role of AI in current and future projects, what it takes to be a successful CTO in the healthcare sector and more.

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Usersnap

JULY 27, 2020

If you want your customers to give you feedback and suggestions, then you should probably start by asking for it. You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. First, you need a feature request channel. That’s easy enough to understand.

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Valerian Tech

JULY 5, 2023

Introduction Technology implementation is a transformative force in the ever-evolving hospitality industry. From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights.

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TechEmpower - Product Management

NOVEMBER 13, 2023

As part of the onboarding process, the app asks both job seekers and employers what they’re looking for - in a text box - while providing a few suggestions in a pop-up. Applying that solution to our job matching site made perfect sense. Giving this feedback to GPT gives us a revised prompt - once again, in just a few seconds: Hello!

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Gainsight

APRIL 17, 2019

The move to the cloud and to software-as-a-service (SaaS) models changed a lot of things about business. Yet for many cloud CEOs, the only part of their business that they are the most blind about is the aspect that’s most existential to being a software company—namely the product. Business has changed. CEOs need to change too.

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Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

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PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. As we mentioned, engineering management is different from that of software engineering.

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Usersnap

JANUARY 12, 2022

They are essential in creating a robust and helpful product that fills a void in the market while addressing customer feedback. However, their (and all product team members’) superpowers and role in SaaS growth is invaluable! Need more customer feedback? Check out Usersnap for 15 days, free! Business savvy.

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The Product Coalition

NOVEMBER 7, 2021

I remember that at some point, I was debating with the CTO and Co-Founder?—?one Product Is a Shared Creation Before we get to a solution, we need to talk about the roots of why this challenge is so common. You are also not looking for their sign-off, but rather for their feedback. whether or not we should do something.

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Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies.

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Userpilot

MAY 1, 2024

” This platform specialized in location-based queries , allowing travelers to seek advice directly from residents of a particular city. He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts.

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Product Innovation Educators

MAY 20, 2016

This is another look at how open innovation has evolved and the 12 principles to make it work for an organization…(1) purpose, (2) partner, (3) platform, (4) possibilities, (5) plan… Read what open innovation 2.0 Customer feedback is an important source of ideas for product managers. 4) Present your solution, and ask more questions. (5)

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