Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. The history of on call at Intercom.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

TechEmpower - Product Management

OCTOBER 9, 2023

While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching. One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. Review company documents and presentations. Do your research.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Modus Create

APRIL 10, 2024

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial. Are there any ethical concerns about the use of AI?

CTO 64

CTO Technical Review Generative AI Software Review 64

Product Innovation Educators

FEBRUARY 4, 2019

To explain how their system works and tips for implementing a partner program, Ed Krause joins us. He has global responsibility for developing cutting edge technology and competitive advantage for Ford by developing relationships and collaborative projects involving universities and partner companies.

Research Software 168

Research Software Analytic Tools Technical Review Product Research 168

Reveal

FEBRUARY 20, 2025

They track everything from user behavior to system performance. If you’re a Product Manager or a CTO, you may already know how challenging it can be to select the right tools to build these dashboards. This is because dashboards are data-heavy due to their large datasetsi.e., Thats what dashboards are for.

Embedded Analytics 59

Embedded Analytics Data Visualization Dashboard Analytic Tools 59

The Product Coalition

NOVEMBER 26, 2022

Upon investigation, it turned out that automation was possible just by tweaking the systems. He was involved in building a product that would completely replace the current content management system for around 600 internal users. The initial period to build this system was 12 months.

User Testing 143

User Testing Customer Experience Customer Feedback Feedback Software 143

The Product Guy

FEBRUARY 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

JANUARY 27, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Management 150

TechEmpower - Product Management

SEPTEMBER 25, 2023

This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak. Developers seem unconcerned about bugs or system downtime. cto , infotech , innovation , product , project , saas

Weak Development Team 104

Weak Development Team Software Review Development Technical Review 104

PMLesson's Ace the PM Interview

JUNE 19, 2022

In a sense, DevOps engineers are responsible for developing systems and procedures to help engineering teams deliver software faster, more efficiently, and at higher and higher quality. The DevOps position shares many aspects with the work of a cloud architect, especially when it comes to developing systems.

Reporting Tools 52

Reporting Tools CTO Research Software Technical Review 52

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. cto , infotech , innovation , product , project , saas

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

JULY 21, 2022

We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Here’s Andrew.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. I think it’s a balance.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? 2+ years of experience contributing system architecture, scaling applications, design patterns, or reliability of modern software products. Deeply understand core systems and how other applications interact with them. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

TechEmpower - Product Management

JULY 24, 2023

Still, if you’re a business leader and your developers haven’t asked you these questions, look for a Fractional CTO to help navigate the critical early stage of development. Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Who are the customers?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Intercom, Inc.

FEBRUARY 22, 2022

That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. . This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Intercom, Inc.

JANUARY 5, 2022

Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. So what are the blind spots that are rampant in corporate security systems? Caught your interest?

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Amplitude

DECEMBER 17, 2019

Nova’s original design is inspired by a few exciting systems like PowerDrill , SCUBA , Trill , and Druid. to 8s over the last year due to high volume queries. As we were analyzing the performance of our systems, we had a few discoveries. Nova is Amplitude’s in-house columnar-based storage & analytics engine.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Userpilot

MARCH 30, 2025

You must create systems that tempt users to return, like streaks, badges, and progress tracking. Jose Gomez, CTO & Co-Founder at Evinex. You can spot and address these issues early by actively tracking reviews, support tickets, and usage data at each step of the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. There is so much knowledge in the sales CRM systems.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Review by First Round

JANUARY 12, 2023

For our first episode of 2023, our guest is Mike Boufford , CTO of Greenhouse , an applicant tracking system and recruiting platform. Mike also refers to his First Round Review article in the interview, which we definitely recommend reading: Why This Engineering Leader Thinks You Shouldn’t Aim for Zero Regrettable Attrition.

Startups 52

Startups CTO Software Review Systems Review 52

Split

OCTOBER 22, 2020

“It became clear to us from the beginning that we had to find ways to give each team a space to organize their flags and prevent teams from stepping on each other’s toes when it comes to managing feature flags. ” – Patricio Echague , Co-founder & CTO, Split Software. DON’T: Treat all flags the same. Percentage Rollout.

Fractional CTO 83

Fractional CTO Software Review Systems Review User Testing 83

Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  But if we see this as a systemic problem, it can be less about individuals.  More What Does That Have To Do With Chocolate Cake?

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

MARCH 8, 2023

The Advanced Research Projects Agency Network (ARPANET), which would eventually become the basis for the contemporary internet, emphasized peer review and an open-source feedback process. By the time the Internet was created in the early 1990s, the ideals of collaboration, peer review, and openness were ingrained in its structure.

Research Software 78

Research Software Feedback Software Software Review Technical Review 78

Arkenea

JULY 5, 2024

Nima Rad, CTO and founding team member of a fast-growing, series A startup talks about how AI is already transforming how we approach healthcare challenges, building an innovation culture in HealthTech and more. How do you see the role of technology evolving in patient care over the next decade? Connect with him on LinkedIn here.

Data Visualization 52

Data Visualization Technical Review Healthcare CTO 52

Arkenea

JULY 16, 2024

Brandon Shalton, a technologist with decades of experience applying technology to solve human problems talks about AI integration as a tool to help in scaling healthcare delivery, thinking different for fostering innovation and what it takes for being a successful healthcare CTO. Connect with Brandon on LinkedIn here.

Research Software 52

Research Software Data Visualization Information Fractional CTO 52

Lenny Rachitsky

JUNE 23, 2024

. — Ami Vora is the Chief Product Officer of Faire, which connects independent retailers and brands around the world. She began her career working on developer tools at Microsoft. Successful execution allows you to learn from both your triumphs and your setbacks, enabling you to refine and improve your strategy over time.

Feedback Software 70

Feedback Software Product Research User Testing Technical Review 70

Arkenea

SEPTEMBER 19, 2024

Michael Reeves is a technology executive with extensive expertise in software engineering, architecture, DevOps, and development. He specializes in cloud-based SaaS solutions, integrating complex systems, and leveraging IoT applications. How do you see the role of technology evolving in patient care over the next decade?

Research Software 52

Research Software Technical Review CTO Coach Data Visualization 52