Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. While in the early 2010s, the SaaS startup scene in France was not as developed as in the U.S.,

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. For enterprises that view artificial intelligence as a cornerstone of their business strategy, the time to double down on generative AI adoption is now.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or  But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

People-First Product Leadership

MAY 14, 2025

As I waited to speak with the exec team, my mind buzzed with voices: You got this. Maybe they'll run out of time. Think back to a time when you were about to present. As product leaders, we manage complex systems and stakeholders. Yet, the most crucial system is often our own mind. The data is strong. The result?

Development Team Review 40

Development Team Review Weak Development Team Systems Review Technical Review 40

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 58

Software Review Technical Review Systems Review Development Team Review 58

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

ProductPlan

NOVEMBER 19, 2021

What is a Product Management System? Customer interviews? Who will we want to include in our cross-functional product team? How should we arrange the strategy, brainstorming, and planning meetings for this team? What mechanism will we use to review and weigh priorities on what to build? Other methods?

Research Software 59

Research Software Analytic Tools Systems Review Development Team Review 59

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. We caught up for a chat that ranged from how to stand out in a crowded marketplace to why it’s a bad idea to judge your product’s success simply based on how much time people are spending in it.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Pragmatic Marketing

NOVEMBER 21, 2018

This article is based on information provided in our webinar, Customer Validation for Product Managers , with Centercode CEO Luke Freiler. One in two product managers manage customer tests, and another 21% are involved in their planning. There’s also the issue of time. Loop In the Teams Who Will Use Your Data.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Apache Kafka), distributed systems, and much more. ? Development. 7 out of 10 times they will recommend Lean Analytics by Alistair Croll & Benjamin Yoskovitz. Apache Hadoop, Apache Spark), streams (e.g.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Pragmatic Marketing

SEPTEMBER 16, 2009

Eighteen months ago, I was part of the founding team at a cutting-edge technology start-up. During the first few weeks, as I lined up and conducted dozens of prospect, industry, and expert interviews, the founder hired a talented senior engineering team, and the company was formed. It’s all about the team.

Agile 70

Agile Development Team Review Systems Review Technical Review 70

Revulytics

AUGUST 6, 2019

It provides vendors with forensic evidence of misuse that can be analyzed to identify infringers, measure the scope of the revenue opportunity, and prioritize efforts and strategies to convert infringers to paying customers. Licensing Systems. The resulting audits can be time-consuming and damage customer relationships.

Reporting Tools 63

Reporting Tools Analytic Tools Software Review Research Software 63

The Product Coalition

MAY 18, 2016

My supervisors in different teams (I was in a management trainee rotational program) gave me two big projects. One project was about pre-IPO funding for which I had to do a lot of financial modeling, due diligence, and third party negotiation. At the same time, I kept talking to people.

Technical Review 60

Technical Review Finance Research Software Feedback Software 60

ProductPlan

AUGUST 12, 2024

Our solution is designed to meet the diverse needs of organizations and provide the features and signature support to help our customers create, share, and manage product roadmaps with ease. Book a Consultation Enterprise Growth Platform Capabilities Unlimited Roadmaps Easily collaborate, share, and transfer between users.

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

Split

MARCH 20, 2024

By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re sharing the entire recording of New at Intercom – if you didn’t make it, or just want to experience it all over again, here’s your opportunity.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

eG Innovations

JULY 19, 2022

Grafana is developed by Grafana Labs with a free version of Grafana available on GitHub under a GNU AGPLv3 license. Configuring plugins can require significant effort. As there is very limited log analysis functionality, most users have another tool to cover that need. Prometheus is an open-source data monitoring tool.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Software Review 52

Modus Create

JUNE 18, 2021

While this can lead to amazing outcomes for customers, it also increases their exposure to cybersecurity threats. Here’s what a comprehensive security assessment looks like: Step 1 – Due Diligence. SDLC (Software Development Life Cycle) of the organization . A source code review helps find and fix such errors.

Software Review 40

Software Review Technical Review Systems Review Development Team Review 40

PMLesson's Ace the PM Interview

DECEMBER 4, 2020

These are: Influence: As a TPM, a crucial aspect of the position is influencing and persuading the relevant teams and stakeholders to take the necessary actions to accomplish certain goals. As such, a TPMs program sense entails the ability to manage and navigate through technical dependencies and work alongside the engineering team.

Technical Review 52

Technical Review Development Team Review Systems Review Software Review 52

ProductPlan

AUGUST 12, 2024

Our best-in-class enterprise offering delivers a holistic and strategic product lifecycle planning solution—efficiently executed with an unparalleled customer experience ! Unlimited Roadmaps Easily collaborate, share, and transfer between users. Single Sign On Enhance security and streamline the user experience.

Reporting Tools 40

Reporting Tools Feedback Software Analytic Tools Data Visualization 40

Bain Public

APRIL 25, 2022

Anybody who wants to be an entrepreneur and be any good needs to know it takes a lot of time and work. I’m delighted to finally discuss why I invested my time making the X Machina-AI acquisition real. X Machina began to seriously look at Bain Public as an acquisition; at the same time, I was seriously interested in fundraising!

Technical Review 52

Technical Review Development Team Review Systems Review Artificial Inteligence 52

Arkenea

JANUARY 25, 2025

Leading medical institutions utilize various IT systems to manage and operate their diagnostic, treatment, and administrative services. Unfortunately, this hinders effective communication across multiple systems. HL7 steps in as the ideal solution, useful for transferring electronic data across two or more healthcare systems.

Messaging 52

Messaging Research Software Healthcare Technical Review 52

Gainsight

AUGUST 31, 2020

It is a stationary bike system built with a large screen at the front, enabling users to live stream or follow on-demand workouts at home. working on radar systems. None of her employment at that time was about product management. So I went from running product to running product and development.”

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

DISQO

SEPTEMBER 25, 2019

The fame and glory of those organizations and their disruption efforts is all too familiar, top of mind, and highly-publicized. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

The fame and glory of those organizations and their disruption efforts is all too familiar, top of mind, and highly-publicized. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

The fame and glory of those organizations and their disruption efforts is all too familiar, top of mind, and highly-publicized. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

UX Studio: Product Management

JULY 29, 2020

Hired as external consultants, researchers, and product designers, sometimes we are asked to join an existing product team and help in transforming an organization from the inside. . Understanding the team and the context they operate in is the starting point before trying to change anything. Listen first. Create alliances.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

iTexico Design

SEPTEMBER 2, 2019

They happen all the time, and are opportunities to improve the organizational system. Defined by them in simpler words, it’s “a short exercise to solve internal team problems as fast as possible”. It takes between 40 to 60 minutes and always leaves the teams with precise, actionable results. What are Design Sprints?

Customer Experience 40

Customer Experience Development Team Review Systems Review User Testing 40

iTexico Design

SEPTEMBER 2, 2019

They happen all the time, and are opportunities to improve the organizational system. Defined by them in simpler words, it’s “a short exercise to solve internal team problems as fast as possible”. It takes between 40 to 60 minutes and always leaves the teams with precise, actionable results. What are Design Sprints?

Customer Experience 40

Customer Experience Development Team Review Systems Review User Testing 40

PMLesson's Ace the PM Interview

JUNE 10, 2020

For example, a company like Amazon collects an enormous amount of customer data. Whether that be location data, sales data, or the like, Amazon would have their data scientists collect, organize, clean, and analyze all this customer data to better understand a customer's buying habits and purchasing preferences.

Data Visualization 52

Data Visualization Artificial Inteligence Analytic Tools Research Software 52

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. And around the same time, they released their most recent GPT-3.5 So, it’s an interesting question.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 325

Product Research Data Visualization Research Software Analytic Tools 325

The Product Coalition

OCTOBER 19, 2020

Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. As you assemble your team, take special care to select a diverse group of subject matter experts.

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