The Product Guy

OCTOBER 25, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 253

Reporting Tools Customer Experience Data Visualization Software Review 253

The Product Guy

DECEMBER 6, 2018

Over time, I realized that my true passion lived in product management, but when I tried to showcase my problem solving skills in multiple interviews, I failed miserably. That was an eye opener, as most of my life, I focused on jumping to solutions, but spent little or no time in defining them in the right way. 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Manager Product Management 350

The Product Guy

SEPTEMBER 24, 2024

Systems thinking is a holistic approach to analysis that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems. Interconnectedness Everything in a system is connected—often in complex and non-linear ways.

Feedback Software 150

Feedback Software Product Strategy Product Research Strategy 150

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. However, on multiple occasions the transaction would error a second time. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data. Background.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

Alchemer Mobile

SEPTEMBER 28, 2023

Now you can schedule workflows and listen to virtually any enterprise system quickly and easily, creating an always-on feedback system By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing In September, we released updates to the library of Alchemer Workflow Initiators.

Feedback Software 185

Feedback Software User Testing Customer Feedback Customer Experience 185

Lenny Rachitsky

JANUARY 7, 2025

He also wrote my 9th most popular post of all time ( Become a more technical product manager ). ” “Make it so holding down the space bar has a timer to shoot a 2nd time.” Claude goes one step beyond ChatGPT’s abilities with their Artifact system. This is all possible, and you’ll learn how.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Intercom, Inc.

JANUARY 27, 2021

Built to help brands connect with their customers in more meaningful ways, Typeform is an interactive survey platform with a vision to create a world of more personal business relationships. Focused on realizing that vision by empowering and supporting their customers is Christine Werner, Typeform’s Senior Director of Customer Success.

Customer Experience 166

Customer Experience User Testing Customer Feedback Data Visualization 166

The Product Guy

MAY 7, 2020

As a result, there are various different approximations that are made about the role in an organization depending upon their experience with building products. Also, in various organizations which have grown in product maturity, customer base etc., This role also focuses on increasing the retention rate for existing customers.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

The Product Guy

APRIL 9, 2019

Some of the challenges from my personal experience has been. We perceive strategy from the management as perfectly informed – The reality is that this is a set of decisions based on a snapshot of information at an instant of time! Simple task, right? With these three fallacies, Chris introduced me to the concept of “proto-strategy.”

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Coalition

AUGUST 4, 2021

Enterprise Mobility in recent years has gained massive attention among big enterprises for security reasons and productivity. In the past, the term seems to be like some kind of fantasy, but right now the revolution has overwhelmed the enterprises leading to safe, secure and ease of access to data.

Reporting Tools 158

Reporting Tools Analytic Tools Enterprise Data Visualization 158

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement.

Data Visualization 210

Data Visualization Reporting Tools Analytic Tools Technical Review 210

The Product Guy

JANUARY 27, 2019

During this talk you will learn as a product person how to build strategy, perform user research, build prototypes, and aid in the implementation of these non-deterministic systems. Sharing experiences with the larger Product community. It isn’t as easy as sprinkling some magic AI dust. Better Products.

Artificial Inteligence 350

Artificial Inteligence Research Software Product Manager Product Management 350

The Product Guy

OCTOBER 9, 2018

Management often believes that poor strategy can be made up by iterating/or pivoting execution, where operational expenditures are relatively low as compared to capital-intensive enterprises. Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Userpilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. moment faster.

Technical Review 86

Technical Review Onboarding KPIs Analytic Tools Data Visualization 86

Product Talk

JANUARY 3, 2024

They’re no longer simply “project managing” requests from sales, but using the insights they’ve gained from customers to bet on products and features that are making a genuine impact on the company’s revenue. Mike now believes the majority of the Sauce Labs product team is committed to discovery and confident in their ability to innovate.

Product Research 306

Product Research Customer Experience Research Software Reporting Tools 306

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Use statistics to quantify the impact.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

The Product Guy

MARCH 30, 2018

You have a product; you are passionate about it, you believe in it, you want it to succeed and you want your users to benefit from its awesomeness. When I started my product management career, I mostly relied on my experience, common sense and intuition when making product decisions. Do we have the same target customer?

User Testing 299

User Testing Feedback Software Research Software Customer Experience 299

UX Planet

FEBRUARY 3, 2025

Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. But heres the kicker: hiring managers and ATS systems dont have time to decode your brilliance. Designed user-centered interfaces based on extensive user research and testing.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

The Product Guy

OCTOBER 1, 2018

All of this while guiding the development team, maintaining constant communication with stakeholders and potential customers, and optimizing for the product’s ultimate impact on its users. A great way to develop the set of features is though a User Story Map. What are the most critical tasks for the users? Exploration.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Intercom, Inc.

NOVEMBER 12, 2018

Intercom’s mission is to make internet business personal – in an era of online interactions between businesses and customers, that sense of personal connection can be hard to forge and easily lost. That personal connection is most keenly felt when things go wrong and when customers need support. What is customer support?

User Testing 245

User Testing Feedback Software Customer Experience Customer Communications 245

Product Innovation Educators

MAY 8, 2023

At the time of this recording, the last winner was Hershey, and I was at their award ceremony. Applying proved to be a galvanizing effort because we had a lot of people in the company involved as we thought about our innovation process from end to end. There were boxes of Hershey chocolate treats for everyone.

User Testing 287

User Testing Data Visualization Customer Experience Feedback Software 287

The Product Guy

JULY 30, 2024

By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences. Zoom : Focused on user-friendly video conferencing with a frictionless onboarding process. Key Insight: Design your product to scale effortlessly with user growth.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Search no further. Ready to get started?

Analytic Tools 102

Analytic Tools Feedback Software Research Software Reporting Tools 102

The Product Guy

FEBRUARY 26, 2019

You’re frustrated since you’ve already spent an immense amount of time talking through priorities instead of actually doing the work. However, through my experience I’ve learned that the product roadmap offers the same empty promises of an infomercial. Too good to be true, right? What Doesn’t Work. Letting stakeholders own the roadmap.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

The Product Guy

SEPTEMBER 12, 2019

In “ Thinking Fast and Think Slow” Daniel Kahneman identifies two orders of thinking: System one – our fast, automatic and unconscious thinking. System two – slow, effortful and conscious thinking. In Innovation Games, Luke Hohmann uses this within games to produce effective customer research. Better Products.

Product Research 329

Product Research Data Visualization Product Manager Product Management 329

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 195

User Testing Customer Experience Weak Development Team Customer Feedback 195

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

The Product Guy

OCTOBER 16, 2017

As a product manager, you’ll often find yourself with a growing backlog of user stories and product defects that need grooming and scheduling. USER STORY PRIORITIZATION. To prioritize our user stories, my team implemented a simple story ranking system adapted from Michael Lant, founder of projectyap.com.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

The Product Guy

DECEMBER 7, 2017

You spend months in discovery carefully understanding the customer, the business needs, the software requirements and how to execute it all. Product 101 was key: understand the stakeholder’s problems, customer needs versus wants, and making informed, strategic details for feature roll out, and ensuring what you build will scale.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

The Product Guy

SEPTEMBER 12, 2017

A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. Whether you consider your user base in light of market research or user research, both of these kinds of researchers use the patterns they discover to form personas. Why bring this up?

Research Software 273

Research Software User Testing Analytic Tools Product Research 273