The Product Guy

MAY 7, 2020

As a result, there are various different approximations that are made about the role in an organization depending upon their experience with building products. Often, this is due to resource constraints rather than a lack of understanding of a PM role. This role also focuses on increasing the retention rate for existing customers.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. However, on multiple occasions the transaction would error a second time. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data.

Research Software 384

Research Software Product Management Product Manager Systems Review 384

The Product Guy

OCTOBER 25, 2016

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

MAY 25, 2022

We’re serious about delivering the best customer experience with our Engagement OS. We have truly global ambitions to bring our mission of making internet business personal to the biggest enterprise customers across the world. We’re growing alongside our customers. We’re growing alongside our customers.

Reporting Tools 253

Reporting Tools Customer Experience Data Visualization Software Review 253

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. Those who have stood out to me as particularly customer-centric have had two qualities in common. I see the immediate impact on our customers when my team and I exhibit these traits. How the customer would like to use the software.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). Some of the challenges from my personal experience has been. Simple task, right? First Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Lenny Rachitsky

JANUARY 7, 2025

He also wrote my 9th most popular post of all time ( Become a more technical product manager ). ” “Make it so holding down the space bar has a timer to shoot a 2nd time.” Claude goes one step beyond ChatGPT’s abilities with their Artifact system. This is all possible, and you’ll learn how.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

OCTOBER 9, 2018

Management often believes that poor strategy can be made up by iterating/or pivoting execution, where operational expenditures are relatively low as compared to capital-intensive enterprises. Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

JANUARY 31, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

JANUARY 5, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

The Product Guy

JANUARY 27, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Krishna Madhuvarsu, lead a conversation around “Product Management in Startups vs. Enterprises”. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. View the live stream….

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Product Guy

APRIL 4, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Guy

FEBRUARY 26, 2019

You’re frustrated since you’ve already spent an immense amount of time talking through priorities instead of actually doing the work. However, through my experience I’ve learned that the product roadmap offers the same empty promises of an infomercial. The product roadmap is the ShamWow of aligning stakeholders. What Doesn’t Work.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

The Product Guy

OCTOBER 1, 2018

All of this while guiding the development team, maintaining constant communication with stakeholders and potential customers, and optimizing for the product’s ultimate impact on its users. A great way to develop the set of features is though a User Story Map. What are the most critical tasks for the users? Exploration.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Guy

FEBRUARY 18, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 64

Research Software User Testing Customer Experience Customer Feedback 64

Alchemer Mobile

SEPTEMBER 3, 2020

We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. We’ve been in this global crisis for long enough that most enterprises have gained enough of an understanding of what’s going on so they can stop treading water and start swimming toward the future. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

JULY 10, 2024

Customer experience (CX) is central to product management and the success of your SaaS platform. It can help retain customers and gain loyal brand advocates. And that’s why the customer experience software solutions you choose matter greatly. Userpilot helps you with customer engagement and data management.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. One effective strategy to boost your confidence in your report managing these situations is to spend time roleplaying certain scenarios and provide immediate and constructive feedback.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

The Product Coalition

MARCH 8, 2024

Explore digital transformation strategies for enterprises Have you wondered why digital transformation strategies are a necessity? They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Use statistics to quantify the impact.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

User Testing 195

User Testing Customer Experience Weak Development Team Customer Feedback 195

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

The Product Guy

OCTOBER 16, 2017

As a product manager, you’ll often find yourself with a growing backlog of user stories and product defects that need grooming and scheduling. USER STORY PRIORITIZATION. To prioritize our user stories, my team implemented a simple story ranking system adapted from Michael Lant, founder of projectyap.com.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

Roman Pichler

APRIL 2, 2019

This is true for product people and development team members alike in my experience. Therefore, make an effort to involve the right individuals. I once worked on a new product development effort where more than one hundred developers in three locations had been allocated right from the start of the project. 3 Build an MVP.

Feedback Software 230

Feedback Software Research Software User Testing Customer Experience 230

The Product Guy

MAY 15, 2017

The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals… Better Decisions. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products. Better Product People.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Conversion funnel tracking : Analyzes where users abandon processes like the onboarding flow. The worst part?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Search no further. Ready to get started?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

OCTOBER 21, 2021

When searching for a good user onboarding solution, the name WalkMe is likely to come up a lot. User onboarding is just such a critical component of product adoption and, ultimately, the success of your product. Starting at $9,000 per year, it’s priced mainly for large enterprises. WalkMe features overview + reviews.

Analytic Tools 98

Analytic Tools Reporting Tools Software Review Technical Review 98

The Product Guy

AUGUST 30, 2017

We would regularly meet to discuss the features required, what the customers expected. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. Oh crap, no way we could deliver on time I thought to myself. We were making great progress. How did I get here?

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

The Product Coalition

MAY 19, 2022

It is necessary to plan shipment hours, unload incoming trucks in time, and reasonably place containers on the site so that they do not interfere with the work. A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? Managing a warehouse is not easy.

Analytic Tools 147

Analytic Tools Systems Review Data Visualization Software Review 147

Userpilot

MAY 17, 2025

Tracking user behavior analytics in mobile apps is a whole different challenge compared to the web. Without a global DOM or easy auto-capture tools, tracking mobile app user behavior takes more planning. Most product analytics tools make tracking user activity on web applications look easy, and it is.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Reporting Tools 64

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

The Product Guy

MAY 21, 2018

The learning experience in the past few months with my mentor Andy Wadhwa has been profound. At the time, our product team was in a process of envisioning our ideal product. At the time, our product team was in a process of envisioning our ideal product. We receive feature requests all the time. We were stuck.

User Friction 261

User Friction Customer Experience Vision Technical Review 261