Product Innovation Educators

NOVEMBER 20, 2023

PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world. What is it about Hershey that keeps employees for long periods of time? Then the sales team is engaged to sell the product to our customers. [15:58]

Research Software 278

Research Software User Testing Government Systems Review 278

Intercom, Inc.

APRIL 28, 2021

At Intercom, we use a strong set of foundational principles to guide and align our organization in times of rapid growth. Our cost program is no different – we lay out our intentions and expectations by setting clear principles that allow us to maximize our cost efficiency while growing and serving new customers at scale. No surprises.

Data Visualization 212

Data Visualization Reporting Tools Government Customer Experience 212

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 139

Customer Experience Customer Feedback Feedback Software User Testing 139

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

DECEMBER 28, 2020

They have a number of strategic benefits… They deliver high quality and service due to the importance of the relationship to both organisations. Partners are typically willing to help each other out in challenging times because of the longer term relationship. Don’t think of strategic alignment as a one time event.

Feedback Software 179

Feedback Software Technical Review Technology Systems Review 179

The Product Coalition

NOVEMBER 11, 2021

Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?—?to to look at the current system architecture, consider the high-level solution and outline how you’re going to implement it.

Definition 205

Definition Technical Review Customer Experience User Friction 205

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Tech entrepreneur Avichal Garg puts this very well in his aptly named piece Metrics : “The biggest risk in creating a metrics-informed culture is that over time, people conflate metrics and goals.” Currently, products have a massively unfair advantage over customers.

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. The EU’s General Data Protection Regulation (GDPR) is a major regulatory change that will affect all companies with EU customers or users – and because it applies to companies no matter where they may be, it has a truly global reach.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

The Product Coalition

FEBRUARY 1, 2021

Most of us have been through the results of poor management of bugs: hair-on-fire, last-minute late nights to madly scrambling to critical fix bugs blocking a release, or stopping a customer from using a product. Countless startups attribute early success in taking feedback from customers, fixing it fast and releasing.

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. According to SiriusDecisions, 92% of B2B marketers consider ABM “extremely” or “very” important to their marketing efforts.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. However, successful outsourcing requires clear processes, robust governance, and careful partner selection.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

The Product Coalition

MARCH 8, 2023

: SFTP can be complex and time-consuming for vendors to set up, as they need to understand the metadata and structure of the data before they can adequately transfer it. ETL can be expensive and time-consuming, as it requires a lot of manual effort and technical expertise to extract, transform, and load data from one system to another.

Healthcare 147

Healthcare Data Visualization Biotechnology User Friction 147

The Product Coalition

JULY 26, 2022

Due to such an overwhelming craze, many NFTs platforms have also been developed to benefit users and provide them with unique experiences. By automating the platform’s governance, DAOs remove barriers like interrupting centralized authority from the decision-making system.

Technical Review 147

Technical Review Systems Review Government Customer Experience 147

The Product Coalition

NOVEMBER 17, 2023

Extracting valuable insights from business data and taking timely actions are critical. However, the challenge lies in dealing with the rapidly expanding volume of data due to incorporating both traditional and non-traditional data sources into the data governance ecosystem.

Data Visualization 148

Data Visualization Reporting Tools Artificial Inteligence Information 148

Productside

AUGUST 26, 2022

For NASA that is the Space Launch Systems (SLS), developed over the past 11 years and set to launch on August 29, 2022. It’s uncertain that a private company like SpaceX could rival NASA’s experience and funding. They build over a long period of time by sticking to linear, sequential phases.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

Userpilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. Common data capture challenges include: maintaining data quality, ensuring effective data governance, and breaking down data silos. Track user behavior with in-app events.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. While the whole process is governed by the principle of “Perceived Control”, other psychological principles are at play at the start of each step.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. To preserve the rights of human subjects, this process is governed by ethical norms and legislation.

Research Software 146

Research Software Analytic Tools Reporting Tools Data Visualization 146

The Product Coalition

JUNE 21, 2021

Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. But the experiences for many others who rely on tangible interactions with real people? If your answer is, “All users,” you’ve supported “Digital Inclusion”.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Mind the Product

AUGUST 14, 2018

Broader Understanding and Recognition of What Product Managers do – Similar to government and industry bodies, if there were a single product management licence or code of conduct, it would help gain a wider understanding of the product manager role. Why I’m not Convinced. This will in turn drive associated certification.

Customer Experience 123

Customer Experience Certifications Product Management Product Manager 123

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 139

Data Visualization Reporting Tools User Testing Research Software 139

Atlassian

MARCH 2, 2022

To our customers, vendors, partners, and investors: We are appalled by the actions of the Russian Government in its invasion of Ukraine. We condemn the actions of the Russian Government, and we stand with Ukraine and its people in their fight to maintain their freedom and sovereignty. Our customers. Our Foundation appeal.

Government 145

Government Systems Review Data Visualization Technical Review 145

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. If you’re short on time, here are a few quick takeaways: Catching people in the moment and not days after the fact is the best way to get quick, accurate results.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Userpilot

JULY 2, 2024

TL;DR A self-service data platform is a user-friendly system that allows non-technical users to extract, transform, and visualize data without extensive IT support. No-code and low-code data collection : Allows non-technical users to gather and manipulate data easily, democratizing data access and improving productivity.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

The Product Coalition

OCTOBER 13, 2022

Web3 is reshaping almost all industries, and this is a shift to decentralized technologies primarily owned by users. Web3 technology and ethos offer new education opportunities, mainly from the below perspectives that dismantle the present education system. DAOs also make governance easier. Education will be more accessible.

Feedback Software 147

Feedback Software Education Systems Review Technical Review 147

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

The Product Coalition

FEBRUARY 3, 2022

A product leader’s number-one responsibility involves cutting through the hype and helping leadership understand where that company sits within the value delivery system of a new product. By examining the foundational technology building blocks and customer adoption of new technologies. A reminder that the web presently has 5B users.

Technical Review 158

Technical Review Technology Onboarding KPIs Customer Experience 158

The Product Coalition

JULY 11, 2023

From traditional banking to decentralized revolution For decades, traditional banks have held the reins of our financial systems. They have acted as intermediaries, controlling the flow of funds, verifying transactions, and governing our financial lives. Moreover, blockchain-based systems provide unparalleled transparency.

Reporting Tools 113

Reporting Tools Research Software Banking Government 113

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or  But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Userpilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? TL;DR Customer data integration (CDI) is the process of collecting, organizing, transforming, and managing data from various sources in one place. What is customer data integration (CDI)? What is an example of customer data integration?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

The Product Coalition

SEPTEMBER 18, 2023

Since our first ancestors began writing on parchment, data has been an integral part of the human experience. Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” million times per day. They even capture screenshots of repeated scenes.

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

The Product Coalition

JUNE 18, 2023

The Test This new law applies to anyone who places an AI system in the EU. The law’s priority is to ensure AI systems are safe, transparent, traceable, non-discriminatory, and environmentally friendly. The people should oversee the AI systems rather than automation to prevent harmful outcomes.

Research Software 147

Research Software Artificial Inteligence Systems Review User Testing 147

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Reporting Tools 146

Reporting Tools Customer Experience Airlines Technical Review 146

Amplitude

JANUARY 23, 2020

In the last decade, data governance has undergone a transformation. At the same time, the sheer amount of data that became available in the Teams need to move fast in a competitive landscape, and they need the guidance of a data governance manager to maintain the data taxonomy. The Amplitude team can relate.

Data Visualization 58

Data Visualization Government Analytic Tools Feedback Software 58

The Product Coalition

AUGUST 4, 2022

Apart from the impressive industry value, the amount of time globally spent on streaming apps last year surpassed 548 billion hours. The industries that rely on video streams to provide their services include retail, entertainment, education, gaming, fitness, and even government. Its market share is projected to reach $534.37

Feedback Software 157

Feedback Software Technical Review Weak Development Team User Testing 157

The Product Coalition

FEBRUARY 2, 2021

Keeping pace with the impending blockchain benefits is a nick of time, especially for both investors as well as developers. Despite spending billions on cloud storage alone, this could initiate the revenue streamline for companies as well as users with a cost-effective approach.

Development 122

Development Technical Review Systems Review Government 122