UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

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Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. The welcome page comes at a really critical time for your app. Find out how to help your users reach their "Aha" moment. Or, at least, it should be.

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User Testing Customer Experience Data Visualization Download 203

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. They include guidelines that help users understand the value of your software updates.

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Feedback Software Analytic Tools Data Visualization Customer Experience 105

Mind the Product

NOVEMBER 29, 2019

We must build products that create meaningful human experiences now and in the future. As a result, we need to align business objectives to human outcomes if we’re going to create a purposeful, meaningful human experiences at scale. She describes the many different layers to meaning and what they can give us when we create experiences.

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UX Planet

JANUARY 18, 2025

Furthermore, clothes are shown on models, leaving users unsure of how items will look onthem. Make it easier for users to find their perfect fit while helping companies improve the shopping experience. AI can tailor the experience. Users would only see clothes available in their size, savingtime.

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Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software 81

Research Software User Testing Analytic Tools Feedback Software 81

Mind the Product

FEBRUARY 16, 2021

The post Building Accessible Products – Jonathan Hassell on The Product Experience appeared first on Mind the Product. How do we get a great experience of a digital product for every single person using it? The Web Content Accessibility Guidelines (WCAG). * The Product Experience is hosted by Lily Smith and Randy Silver.

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UX Planet

AUGUST 8, 2024

A tooltip is descriptive textual information that appears when the users hover or tap a UI element on the screen. The tooltip describes a brief explanation of the targeted UI element, making it easier for users to interact with the interface. Tooltips provide immediate assistance without disrupting the user’s workflow.

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Sachin Rekhi

JANUARY 26, 2020

Great key results are specific, time-bound, measurable, and verifiable. Key result examples: Increase weekly active users by 20% Achieve 20M activated users Launch the new feature by 7/31 Conduct 50 customer interviews. How do you expect this feature will impact users? Consistent Scoring Guideline.

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Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

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Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

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UX Planet

FEBRUARY 12, 2025

UI design is significantly influenced by the Gestalt principles of grouping , a fundamental set of laws and guidelines many designers rely on to create effective interfaces. Users will see that all items with this color are related and work in the sameway. Buttons are usually rectangular, making them easy for users to see.

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Differentiation Reference Article Customer Experience 96

Mind the Product

JANUARY 3, 2020

The accessibility of digital content is often an afterthought, but every user deserves to have convenient access to services. iTaxi is a platform that connects users and licensed cab drivers (like FreeNow, Lyft, Uber, or Bolt) in major cities in Poland. We studied the Web Content Accessibility Guidelines, WCAG 2.1.

Data Visualization 203

Data Visualization User Testing Customer Experience Product Research 203

The Product Guy

JUNE 21, 2024

Empathy is a critical skill for product managers, as it enables them to deeply understand and connect with the users they are designing for. By putting themselves in the users’ shoes, product managers can gain valuable insights into their needs, motivations, frustrations, and goals.

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Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to.

Customer Experience 98

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Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

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Userpilot

JULY 30, 2024

User interface design is not just about drawing buttons and icons—it’s about designing the way users can interact with your product. UI design focuses on visual aspects, while UX design covers the overall product experience , both working together to create cohesive digital experiences. Command-Line Interface (CLI).

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The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

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Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

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The Product Coalition

JANUARY 15, 2021

Multiplatform design The most expensive (and time-consuming) approach is to follow platform-specific conventions. typically, designers know the guidelines, this is by no means a rockstar skill:D In terms of product design, two concepts need to be built?—?separately To make all user scenarios stupidly simple?—?whether

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UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. Benefits of high adoption rate : The more teams that adopt the system, the more consistency there will be across your products, leading to a unified user experience and lower design and dev effort.

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UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Understanding user behavior on the web is crucial.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

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Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

DECEMBER 6, 2022

Although customer relationship management shares the same principle of centralization, it focuses on nurturing leads and efficient customer management rather than resource management. Scheduling: Often paired with project planning, scheduling involves determining task timing concerning available resources, budget, and deadlines.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JUNE 4, 2024

The right interaction design principles can help you create intuitive, user-friendly product experiences that drive long-term retention. TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Follow usability guidelines to enhance engagement.

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Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience.

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Userpilot

MARCH 21, 2025

Optimizing a mobile app isnt just about fixing crashes or improving load times. The real challenge is shaping an experience that keeps users engaged and drives continuous growth. As a product manager, I know that even small friction points cause users to drop off. Users expect instant value. Conduct user testing.

Analytic Tools 57

Analytic Tools Feedback Software Research Software Data Visualization 57

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Mind the Product

MARCH 8, 2017

We all want to build products which connect with our users and drive engagement. In this talk, Jesus Ramirez , VP Product at Tallwave Capital, explains how effectively leveraging brand in your products can create user experiences which do just that, and which turn your customers into advocates. Brand or Product?

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UX Planet

MARCH 3, 2025

In this guide, well explore various website types, their goals, key design considerations, and real-world examples to help you craft memorable experiences. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing.

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Reporting Tools Magazine Software Review Customer Experience 59

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Customer Experience Customer Feedback 105

UX Planet

SEPTEMBER 8, 2024

High level of customization : Each team can create a design system tailored to the specific needs of their product or service. Downsides Inconsistency : The lack of a unified system can lead to inconsistent user experiences across products and brands. All teams within the organization must use this system.

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Reporting Tools Feedback Software Government Systems Review 105

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

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Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

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UX Planet

FEBRUARY 5, 2024

It reduces barriers and enables users to participate more fully in various aspects of life. Better User Experience: Accessibility often leads to a better overall user experience for everyone, not just those with disabilities. Clear navigation, readable text, and well-organized content benefit all users.

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