Product Innovation Educators

SEPTEMBER 11, 2023

She guides product leaders through defining their personal product vision then taking the right steps to make it a reality. Connection—help people feel connected to each other and the larger mission and vision of the company. It is important to talk to your customers, but it is also important to talk to prospective customers.

Product Research 286

Product Research Leadership Vision User Testing 286

Mind the Product

NOVEMBER 29, 2019

We must build products that create meaningful human experiences now and in the future. As a result, we need to align business objectives to human outcomes if we’re going to create a purposeful, meaningful human experiences at scale. She describes the many different layers to meaning and what they can give us when we create experiences.

Customer Experience 199

Customer Experience Artificial Inteligence Data Visualization Download 199

Intercom, Inc.

JUNE 11, 2019

If you have an application or SaaS product, the welcome page that users see after signing up is much more than a cheerful “hello” to your users. The welcome page comes at a really critical time for your app. Find out how to help your users reach their "Aha" moment. Or, at least, it should be.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Intercom, Inc.

SEPTEMBER 17, 2019

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. Onboarding in one part of the app (Platform tab).

Onboarding KPIs 188

Onboarding KPIs Customer Experience Framework Product Research 188

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

Product Manager 313

Product Manager Product Management Weak Development Team User Testing 313

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. If you’re short on time, here are a few quick takeaways: Good design is good business.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected. The Dilemma With Product Discovery.

Product Research 184

Product Research User Testing Customer Experience Research Software 184

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility Guidelines. Introduction. Complying With the Law.

Reporting Tools 169

Reporting Tools Research Software Product Manager Product Management 169

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JULY 30, 2024

User interface design is not just about drawing buttons and icons—it’s about designing the way users can interact with your product. UI design focuses on visual aspects, while UX design covers the overall product experience , both working together to create cohesive digital experiences. Command-Line Interface (CLI).

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] The following guidelines help you with this. [2]. Many users expect that digital products are free or cost next to nothing. What is an Ethical Product? Intentions. What’s more, earning money with software is not easy.

Artificial Inteligence 268

Artificial Inteligence Customer Experience Travel Data Visualization 268

Roman Pichler

MAY 1, 2019

An ethical product is an offering that does not cause any harm, neither to its users nor the planet. [1] The following guidelines help you with this. [2]. Many users expect that digital products are free or cost next to nothing. What is an Ethical Product? Intentions. What’s more, earning money with software is not easy.

Artificial Inteligence 268

Artificial Inteligence Customer Experience Travel Data Visualization 268

The Product Coalition

JUNE 13, 2021

In the effort to bring the company’s vision into reality, the details matter, often more than the innovation and completeness of the vision itself. Of course, in the process, the vision might be changed or refined, but it most likely wouldn’t be reinvented altogether. This should be your first step into product strategy.

Vision 110

Vision Product Strategy Strategy User Friction 110

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

The Product Coalition

JUNE 21, 2021

But the experiences for many others who rely on tangible interactions with real people?—?they The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Product Talk

SEPTEMBER 4, 2024

Their customers are among the biggest websites online, including retailers like Macy’s and Levi’s, marketplaces like Farfetch and Etsy, and publishers like the New York Times. But there wasn’t a well-defined product philosophy at Botify at this time. This means that each trio can adjust the RACI to their own experiences.

Product Research 261

Product Research Onboarding KPIs CTO Coach Research Software 261

Mind the Product

JANUARY 4, 2019

They found that high-performing business don’t focus on short-term metrics like NPS, rather they look at a long-term, brand or customer relationship to provide value. If we want to create teams that outperform those around them, we need to make people feel that there is safety to experiment and play. They love being excellent.

Customer Experience 180

Customer Experience Workshop Reference Vision 180

Userpilot

MAY 29, 2025

How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. Mobile UX design is the process of creating efficient and enjoyable user experiences for mobile websites and apps.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

The Product Coalition

JANUARY 23, 2022

However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Automated testing really assists with the efficiency here; being able to execute the same tests repeatedly, quickly and timely on a multitude of devices. What is Mobile Test Automation?

User Testing 202

User Testing Analytic Tools Feedback Software Product Research 202

UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Understanding user behavior on the web is crucial.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

UX Planet

FEBRUARY 5, 2024

It reduces barriers and enables users to participate more fully in various aspects of life. Better User Experience: Accessibility often leads to a better overall user experience for everyone, not just those with disabilities. Clear navigation, readable text, and well-organized content benefit all users.

Customer Experience 98

Customer Experience Research Software User Testing User Friction 98

Intercom, Inc.

MARCH 19, 2025

Our vision is for Fin to answer any question, on any channel, across any platform. With our latest Built For You announcements, that vision is now a reality. We believe that AI is on the path to resolving the majority of customer questions, creating a dramatically improved support experience.

Customer Experience 104

Customer Experience User Testing Vision Customer Satisfaction 104

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

The Product Coalition

JULY 12, 2022

During my professional career, I’ve spent a lot of time with clients who simply didn’t need my services. At times it’s just our [product team] issue, in other words— we don’t have the specific experience required to meet the client’s needs. So I wrote this article. Such products are already on the market, and they’re made well.

Research Software 147

Research Software Weak Development Team Software Review Development 147

UX Planet

SEPTEMBER 8, 2024

High level of customization : Each team can create a design system tailored to the specific needs of their product or service. Downsides Inconsistency : The lack of a unified system can lead to inconsistent user experiences across products and brands. All teams within the organization must use this system.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

The Product Coalition

JULY 5, 2023

The conversation pushed me outside my comfort zone like so many times in the past. When you compare the investment of time vs. value and return of a roadmap, there are situations where the equation doesn’t work. Let’s instead look at one of the most famous inventors of all time. “Of course.”, I answered. Are you sure?

Roadmap 166

Roadmap Product Research Weak Development Team Customer Experience 166

Ask Benny

NOVEMBER 30, 2018

Even though all of these product managers have years of experience it seemed like the challenge is still fresh as in their first days. In this article I will try to give some guidelines on how to better achieve that. By the time you get to the review meeting, everybody is already usually happy with the roadmap. Take your time.

Roadmap 133

Roadmap Customer Experience User Testing Vision 133

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?” Users thus engage in a much more personalized and effective experience.

Feedback Software 158

Feedback Software User Testing Customer Feedback Customer Experience 158

Product Talk

MARCH 3, 2021

Customer journey maps, story mapping, impact mapping—there are lots of ways to externalize your thinking. Today we’re going to spend the bulk of our time on two new principles. Principle 1: Encourage Teams to Discover Opportunities through Continuous Customer Touch Points. Opportunities are centered around your customer.

Product Research 230

Product Research User Testing User Friction Research Software 230

The Product Guy

JULY 11, 2024

Tailoring a story to resonate with all audience segments—engineers, marketers, executives, and customers—can be difficult. For executives, highlight the strategic vision and potential ROI. For customers, focus on how the product solves their problems and improves their lives. Focus on the aspects that matter most to each group.

Data Visualization 150

Data Visualization Product Manager Product Management Feedback Software 150

Product Innovation Educators

JUNE 24, 2019

Think about what it would mean to have effective guidelines or laws for better decision-making. To help you create guidelines, our guest has learned the art and science of decision-making in a variety of high-stress and fast environments. 19:00] Alignment: “Working to align everyone’s interests is time well spent.”

Data Visualization 149

Data Visualization Product Manager Product Management Analytic Tools 149

Intercom, Inc.

JANUARY 18, 2023

If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. How can we generate a lot of value for the customers and ensure they’re enjoying it every step of the way?

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205