The Product Guy

OCTOBER 4, 2019

Customers are dissatisfied with your current product and churn at a high rate. And software developers and testers want to know that their time spent writing and testing code is purposeful. As product managers, these issues come to you ad-hoc. Salespeople want something new to sell. Perfect for me! Validate and Iterate.

Reporting Tools 239

Reporting Tools Research Software Feedback Software Analytic Tools 239

The Product Manager Coach Blog

MARCH 4, 2025

Building trust with stakeholders isnt just a nice-to-haveits essential to preventing failed product launches due to poor stakeholder management. Without trust, even the most well-thought-out product strategies can face pushback, leading to misalignment, delays, and increased risks. Lets identify what works best for your team.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Melissa Perri

JULY 23, 2024

Other companies that are well-versed in role definition usually need help in the Product Strategy and Product Operations department as they scale.The Product Strategy category is a frequently weak area - sometimes not due to the quality of the vision and strategy, but to the way it's deployed.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

SEPTEMBER 17, 2019

Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. One team to oversee the responsibility.

Onboarding KPIs 188

Onboarding KPIs Customer Experience Framework Product Research 188

Mind the Product

AUGUST 3, 2017

Early on, before product-market-fit, business strategy and product strategy are one-and-the-same & thus product vision needs to be owned by the founder. It takes a while to reach that fit to the point that you can optimize business and product strategy independently! User Insight. Customer Councils.

User Testing 194

User Testing Data Visualization Product Management Product Manager 194

Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. User Testing. Launching Lantern.

Customer Experience 153

Customer Experience Development Data Visualization User Testing 153

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in?

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Intercom, Inc.

MARCH 23, 2022

We’ve just wrapped up an incredible day of New at Intercom , our first global virtual launch event, where we discussed our vision for the future of customer engagement and unveiled some incredible new products. For over a decade, we’ve been making internet business personal with our customer communications platform.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. This guide has all the answers.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Mind the Product

MARCH 13, 2017

In this talk I gave at ProductTank Singapore towards the end of 2016, I parsed the steps required to take a product from conception to delivery, with a strong slant toward the business of products. You have limited time, money, and human power. Identify Your Ideal Customer. Remember, you get to choose your customers.

Customer Experience 155

Customer Experience User Testing Vision Marketing 155

Intercom, Inc.

DECEMBER 16, 2019

Rather than casting a wide net for leads with large-scale marketing campaigns, ABM targets a few high-value accounts and then focuses on nurturing, converting, and retaining them over time. With ABM, sales and marketing work together to create a hyper-personalized experience for each target account.

Reporting Tools 189

Reporting Tools Research Software Marketing Customer Experience 189

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Intercom, Inc.

OCTOBER 22, 2018

Answer Bot is a big part of our vision for the future – a world where Messengers, Bots and Apps provide radical efficiencies for your business. At its core, it is designed to save time – especially for support teams. Your customers get instant, real resolutions and your team gets more time to focus on the more complex conversations.

Customer Experience 106

Customer Experience Inbound Events Product launches 106

Userpilot

APRIL 6, 2023

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. Why do developers overengineer software products?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Mind the Product

OCTOBER 8, 2018

Bearing in mind the social taboos around menstruation in India in the late 1990s, Arunachalam’s work and products were met with intense resistance. However, his belief in his product vision drove him to solve a real problem experienced by thousands of women. Find a Problem Statement – Identify the Real User Need.

Product Research 183

Product Research User Testing Marketing Customer Feedback 183

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. Are you ready to dig in?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Chatbots have been becoming more and more sophisticated with time.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Roy Madden

JANUARY 29, 2021

Collaborate with the product management team to conduct user research and develop market positioning and messaging for key verticals and customer personas. Work cross-functionally with teammates across the company to launch new features on time and at a high quality bar. Grow and lead the product marketing team.

Marketing 118

Marketing White Paper User Testing Customer Experience 118

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. Who is a product manager?

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

ProductPlan

AUGUST 10, 2022

What is a Product Launch Manager? A product launch manager coordinates all efforts across the company related to releasing new products to the market. In the lead-up to a product launch, many teams—product management, sales, marketing, development, customer success, etc.—will

Product launches 59

Product launches User Testing Management Management 59

UX Planet

JUNE 13, 2025

White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers. So, what can a newly liberated product design generalist do with all that reclaimed time? So is there a way out?

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Mind the Product

JUNE 19, 2017

The heads of sales and partnerships are the usual suspects, but anyone with major influence on revenue or the customer experience has the potential to swoop in with feature requests that aren’t backed by market validation. Practically all roadmaps will include a few things that fall outside the core product vision.

Weak Development Team 189

Weak Development Team Roadmap User Testing Customer Experience 189

Mind the Product

NOVEMBER 27, 2017

And as ridiculous as it sounds to an adult (whose sensible and wondrous logic has since been replaced by the mundanity of realism and experience) I may have been guilty of applying the same rationale in the world of business. He isn’t a glorious giant, just a man with more experience under his belt.

Enterprise 140

Enterprise Startups Customer Experience Product Management 140

The Product Coalition

MARCH 19, 2021

Getting ready to release your product into the world is an exciting, albeit stressful experience. But before you debut the product of your efforts, there are some important considerations to make before your drop date. This can be especially helpful if your product is new to the market.

Development 138

Development Product Research Research Software Technical Review 138

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Product teams are staffed with various skilled professionals.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. In smaller companies, product service management responsibilities are covered by product managers. What is product service management? Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. So, how does a product manager take ownership of more than just backlog management? Developing a Product Strategy.

Outbound 99

Outbound Product Management Product Manager Customer Experience 99

Product Innovation Educators

DECEMBER 30, 2019

Why Bob Tiffin of Tiffin Motorhomes focuses on customer service. The most unusual McDonalds I have visited that puts customers first. Tips for entrepreneurs with a product idea and what they should do first. Bob is extremely customer-centric. He spends much of his days talking directly with customers.

Leadership 200

Leadership Feedback Software Customer Feedback Customer Experience 200

Lenny Rachitsky

AUGUST 11, 2024

To improve vision and strategy: Acknowledge your personality type: If you are low in openness, recognize that big, abstract ideas may be challenging for you. For instance, if you struggle with big-vision thinking, partner with team members who excel in that area. Use this feedback to refine future meetings.

Analytic Tools 110

Analytic Tools Feedback Software Research Software User Testing 110

Userpilot

SEPTEMBER 14, 2023

Their responsibilities include product discovery, developing product vision, prioritization , roadmapping , analyzing product performance and its iterative development, and leading the product team. Product marketing sits between product development and the market.

Product Research 104

Product Research User Testing Research Software Feedback Software 104

Userpilot

JULY 23, 2023

Whether you want to bring in more demand from marketing campaigns or retain customers through better in-app communication – the right marketing team is a must. With a proper marketing team, you can experience better conversion rates and greater demand for your product. What is B2B marketing team structure?

B2B 97

B2B Research Software Feedback Software Customer Experience 97

Userpilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. Choosing the right framework requires a bit of effort from you. This means collecting feedback data to measure customer satisfaction.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. Product marketing focuses on getting products into the hands of the right users, whereas product management focuses on developing the product.

Research Software 105

Research Software Analytic Tools Product Marketing Product Research 105

Userpilot

JUNE 30, 2024

Embarking on a career as a product launch manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product launch manager. For example, Udacity has a product launch course.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59