The Product Guy

OCTOBER 25, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. This knowledge gives teams a competitive advantage that compounds over time. What doesn’t count as a customer interview? Tweet This.

User Testing 298

User Testing Reporting Tools Customer Experience User Friction 298

Product Talk

NOVEMBER 17, 2021

This means that by the time it gets to the engineers, the message is unrecognizable. It’s no wonder we end up with software that doesn’t work for our customers. Good discovery establishes a direct communication line between the team who is building the product and the customer. Tweet This. There’s only one problem.

Product Research 320

Product Research User Testing Customer Experience Feedback Software 320

The Product Guy

JANUARY 31, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. Its written to help non-engineers understand the value of software engineering. Others assumed their users were all experienced developers. This book was exactly what I needed.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Talk

FEBRUARY 14, 2024

Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. Texthelp has over 50 million users served by 12 product teams in the US, the UK, and in the Nordics. It was a great experience,” says Tali. Click the image to see a larger version.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

Product Talk

JUNE 5, 2024

How can you get your engineer to participate in your product trio? How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions.

Product Research 319

Product Research User Testing Research Software Customer Experience 319

Intercom, Inc.

AUGUST 17, 2020

For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. If we know anything, it’s that a one-size-fits-all approach to customer experience simply doesn’t work. According to research, 75% of customers prefer to make buying decisions in their native language.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

JANUARY 5, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Product Talk

AUGUST 14, 2024

It’s no secret that engineers can be hesitant to participate in product trios. They might feel anxious about taking on tasks that are new to them and outside their regular routine at work, like speaking directly with customers. They might fear that any time not spent coding is time when their technical skills are falling behind.

Research Software 312

Research Software Product Research Engineering Customer Experience 312

Product Talk

JUNE 16, 2021

What about user researchers, data analysts, product marketing managers, and all your other favorite roles? In my book Continuous Discovery Habits , I wrote that a product trio is typically comprised of a product manager, a designer, and a software engineer. Why didn’t I include user researchers? UX writers? Data analysts?

Product Research 290

Product Research User Testing Research Software Software Engineering 290

Product Talk

OCTOBER 14, 2020

We want our engineers to be engaged in the process and giving us feedback because they’re the closest to the technology and they know what’s possible. The Scrum Method: Giving Voice to the Customer. The Scrum approach introduces a product owner as a liaison between customers and engineers. Tweet This.

Feedback Software 362

Feedback Software Product Research Product Manager Product Management 362

The Product Guy

APRIL 4, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

PMLesson's Ace the PM Interview

FEBRUARY 2, 2022

Even if you have years of software engineering experience under your belt, the technical interview can be daunting! For junior developers, you may be afraid that you haven't prepared enough—that you might call the wrong variable in a time crunch. View Answer) Sort a binary array in linear time. What is an Array?

Software Engineering 98

Software Engineering Feedback Software Engineering Data Visualization 98

Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

Product Research 328

Product Research Research Software User Testing User Friction 328

Mind the Product

APRIL 10, 2019

Few people have more experience in leading product teams than Joff Redfern. The Mythical Man-Month: Essays on Software Engineering , by Frederick P Brooks, Jr. The Product Experience is hosted by Lily Smith and Randy Silver. Few people have more experience in leading product teams than Joff Redfern. Tweet at us!

Product Research 175

Product Research Customer Experience Entertainment Software Engineering 175

Userpilot

SEPTEMBER 29, 2022

A growth engineering team is a cross-functional team of marketers, product developers, and software engineers. A growth engineer’s responsibilities include testing out new ideas and building out new features or standalone tools to improve the customer experience. What is growth engineering?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

The Product Guy

FEBRUARY 18, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

The Product Coalition

OCTOBER 3, 2020

This trivial experience opened my eyes to how time is programmed into our perception of the world right from our school days?—?There While it took a couple of years since then to genuinely figure how to tame the mind to look at time differently, I developed a more relaxed approach towards all the craziness around us.

Customer Experience 158

Customer Experience Systems Review Technical Review User Testing 158

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud. Multi-cloud architectures.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

NOVEMBER 2, 2021

In my experience, managers suffer something akin to the Dunning-Kruger effect. I’ve led teams of engineers for almost a decade but when I look back at my own management career I regularly thought I was a “good manager”, at times even a great one. Don’t give feedback in a moment where the tone or timing isn’t right.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Product Talk

JULY 12, 2017

They interview customers , run usability tests, and conduct A/B tests. 9:16] Continuous Customer Interviews. [20:12] 26:55] Continuous Product Experiments. [34:35] Articles: Customer Interviews. Articles: Customer Interviews. They’ve got this. And they aren’t wrong. What more is there to learn? Google Ads.

Product Research 270

Product Research User Testing Data Visualization Research Software 270

Product Talk

AUGUST 8, 2018

In the product world, that means our customers and our end-users. Imagine a single person who represents your target user or customer. For example, with my coaching business, I don’t want to define my target customer as a head of product. Ignore everyone who doesn’t match your ideal user or customer.

Product Research 277

Product Research Feedback Software User Testing Research Software 277

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Product Talk

DECEMBER 12, 2018

Engineers Will Hear Different Insights from Your Customer Interviews. Each person will capture different insights from a customer interview. Good discovery is fueled by valuable insights gleaned during customer interviews. Learn why and how to collect stories like this in your own customer interviews.). Tweet This.

Product Research 279

Product Research Engineering Analytic Tools Feedback Software 279

The Product Coalition

MARCH 11, 2021

The product should be able to protect personal data through authorization and authentication techniques Why are software quality assurance companies necessary? Prevents corporate emergencies: Bugs in the corporate software might occur system blackouts, communication breakdowns, or even missing data.

Software Developers 179

Software Developers Software Development Reporting Tools Feedback Software 179

Product Innovation Educators

JULY 27, 2020

She calls FAST goals a winning methodology as it enables you to win, solving problems and creating value for customers. She has been a software and systems engineer, contributing to and leading product development for several organizations, including Kodak and the Software Engineering Institute.

Research Software 245

Research Software Healthcare User Friction Travel 245

Mind the Product

FEBRUARY 12, 2020

Instead, in my experience, product managers can build trust by allowing others to present results, demo to executives, and share in the glory of a job well done. We assign them to the person who contributes the most towards their success, whether it’s an engineer, PM, designer, user researcher, or data scientist.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

The Product Guy

JUNE 20, 2019

It will also allow you to test assumptions through experiments and potential beta testing (even if this is just as simple as wireframe prototype you have some users to engage with). Terri is the Product Manager at Wetu, a rapidly expanding software provider to the travel industry. Get the Details Right. About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Product Innovation Educators

MARCH 20, 2023

” We worked on answering both questions at the same time. Most of the successes were non-product successes around marketing, distribution, and user experience. If you’re handed a challenge by the product team, CEO, or customer, first step back and ask, “Is that even the right question to work on?

Strategy 272

Strategy Research Software Feedback Software Customer Feedback 272

Intercom, Inc.

MARCH 19, 2018

The engineering interview presents a unique opportunity to showcase your company’s engineering culture and values to potential new hires. It struck me that most of these interviews were so far removed from the daily routines of a software engineer. At Intercom, the interview process is different. We are collaborative.

Engineering 85

Engineering User Testing Software Engineering Customer Experience 85

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? Hopefully, this list of the top leaders in the software development industry in Poland will help you make the right choice. The modern world is now built on software.

Analytic Tools 148

Analytic Tools Research Software Software Developers Software Development 148

Modus Create

JANUARY 10, 2023

Modus Create has acquired Clarisoft , a Romanian software engineering company with deep expertise in custom product development for enterprises. 5000 list for the eighth successive time. The post Modus Create Acquires Romanian Software Engineering Firm Clarisoft appeared first on Modus Create.

Software Engineering 75

Software Engineering Engineering Automotive Healthcare 75

Mind the Product

AUGUST 16, 2019

A product is building something to ship to customers, a platform is building a place where other builders or creators can build things to ship to customers. They are removed from the end users; customers never even know the products they use interact with these platforms. These are companies like Uber or Airbnb.

Customer Experience 188

Customer Experience Data Visualization Management Management 188