Product Innovation Educators

NOVEMBER 25, 2024

Atif brings valuable insights from a recent PDMA executive workshop where leaders discussed their real-world challenges with strategic decision making and innovation strategy. In this episode, he shares some insights from that workshop and his experience in product leadership.

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Userpilot

FEBRUARY 13, 2025

You know your product collects tons of data. Data visualization tools help turn your messy spreadsheets into clear, interactive insights. The best ones dont even need SQL or data science skills. Because product analytics should be easy and accessible for everyone, not just data experts.

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Product Innovation Educators

JANUARY 13, 2025

Proactive Problem Solving Doug was motivated to write Proactive Problem Solving by two pieces of data showing the impact of reactive problem solving: The average manager wastes 3.5 Its first section focuses on problem definition, clearly stating what the problem is and why solving it matters. hours every day dealing with problems.

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Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

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Product Talk

JUNE 15, 2022

Regular touch points with customers are a pillar of continuous discovery. If you’re not regularly talking directly with your customers, you increase your risk of building a product that no one wants or needs. Regular touch points with customers are a pillar of continuous discovery. Tweet This. Get in touch to let me know!

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Intercom, Inc.

AUGUST 3, 2021

One of our core company values at Intercom is “We obsess about our customers’ success.” We love solving our customers’ most important, most urgent, and most valuable problems. To do this, we believe that understanding our customers and how they use our products holistically is critical. Research and data science, combined.

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UX Planet

JANUARY 22, 2025

Case Study: Improving Data-Driven Decision Making for CSR Leadership Civian is a data-driven platform designed to help businesses measure, optimize, and showcase the social and economic impact of their investments in communities. Through our screening questions, we were able to tap into mirroring Civians user group quite accurately.

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Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I focus on the reporting area where we report on all things that happen at Intercom for you.

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Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. I hate definition wars. A core part of this is this visual.

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Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said “Never.”

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The Product Coalition

JULY 13, 2022

If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want. Best for AI-powered future outcomes predictions.

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Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? This article shows you a step-by-step process and some of the best tools to use. Sentiment distribution.

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Userpilot

JULY 2, 2024

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you.

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The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

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Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

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Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. But what type of dashboards can you use to analyze your onboarding process? Let’s explore how a customer onboarding dashboard works and see different examples.

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Intercom, Inc.

JULY 14, 2022

At Intercom we focus on customer experience above all – our service’s availability and performance is our top priority. Questions about production: We wanted our definition to be wide, generic, and representative of the broad scope of workflows we cater for. Customer ID), making it difficult to complete an investigation”.

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Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

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UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

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Userpilot

NOVEMBER 28, 2024

Mixpanel’s session replay feature lets you collect recordings of each user session to see how they interact with your product. It’s like having a front-row seat to the real user journeys—tracking clicks, hovers, page views, and everything in between. Whether there’s a better option out there. What is session replay in Mixpanel?

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Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Definition of the Voice of the Customer (VoC). The voice of the customer includes answers to questions like: What do your customers like? Prevent Churn.

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Userpilot

NOVEMBER 29, 2023

Performance reporting is essential for product and project managers to make data-driven decisions. In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it!

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Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? moment ," impacting user retention and satisfaction. What is user activation?

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Product Innovation Educators

DECEMBER 28, 2020

We started in episode 307 with an introduction to the body of knowledge, explored strategy in episode 309, portfolio management in 311, development process in 313, and now we are discussing Design & Development Tools. These are tools that are used in a product process to move from idea to market-ready product.

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Product Innovation Educators

FEBRUARY 1, 2021

How product managers can use visual storytelling to make their ideas stand out. Product managers must communicate their ideas to others in ways that are clear and solicit feedback. Using visuals to help communicate information can be very helpful. Visual tools can make information easy to understand and also place it in context.

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Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

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The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. Data is increasingly complex and complexity can only be managed via stable and reliable foundations. What is an Insight?

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Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Customer feedback is a big deal here at Intercom.

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Userpilot

JUNE 5, 2025

As a product manager at Userpilot, I’ve had the chance (and let’s be honest, responsibility) to try out major onboarding automation tools in this space. In this post, I’ll walk you through how these tools compare based on actual, hands-on use, not just pricing tables and feature checklists. Starts at $300/month for 1,000 MAUs.

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Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

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Userpilot

JANUARY 31, 2024

Do you sit at night wondering how your users interact with your product? You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. Do they like it? Are you confused about using it?

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Userpilot

JULY 29, 2024

This is because they haven’t conducted any customer research to determine whether the product they are building is actually what customers want. To gather the information needed to avoid this, quantitative data is a valuable tool for all startups. It is often shown in bar or pie charts.

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Product Talk

FEBRUARY 19, 2025

It read: Marketing owns defining the ideal customer profile. Some people argued a different role owned defining the ideal customer profile (ICP) there were votes for product, sales, customer success, and even finance. No one person or role should be defining the ideal customer profile. And then went into details on why.

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Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. Meanwhile, product leaders are focused on hitting deadlines and delivering value to customers. And executing quickly means getting to market faster and, as a result, learning what your customers need faster. For more, check out her LinkedIn and her blog.

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Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

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The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem. It lacks an absolute definition.

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Alchemer Mobile

JUNE 8, 2022

When brands listen to and act on the voice of the customer (often referred to as “VoC”), it can completely revolutionize the way their business operates. How companies use VoC data . Voice of the customer templates. Definition of the voice of the customer (VoC). Definition of the voice of the customer (VoC).

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