Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? You may have realized how customer feedback has become a huge focus in recent years.

User Testing 76

User Testing Feedback Software Development Team Review Customer Feedback 76

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” It’s a principle that aligns the interests of product, sales and customers around value, simplicity, and competitive advantage. So I spoke with some of the best sales leaders I’ve known and some amazing product leaders to get their insights.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

AUGUST 15, 2023

The first was a precise set of tasks, milestones, and deliverables for the diligent civil servants tasked with building — the engineers, designers, and product managers. The second was a simplified, big-picture version meant to guide the city’s council of stakeholders — a select panel of investors, business executives, and customers.

Development Team Review 145

Development Team Review Roadmap User Testing Feedback Software 145

Sachin Rekhi

OCTOBER 15, 2018

I've long believed that the most innovative products are built by teams who innovate on the very process by which they develop those products. And in doing so, it showcased how Apple's design and development process was different from traditional Silicon Valley companies in subtle yet incredibly important ways.

Development Team Review 115

Development Team Review Software Review Customer Feedback Feedback Software 115

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. Which involves attracting the attention of potential customers through content and ads.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

ProductPlan

JUNE 1, 2023

But are you solving for actual customer problems? The danger, however, lies in mistaking new functionality for actually adding meaningful value to the customer experience. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 98

User Testing User Friction Development Team Review Customer Experience 98

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. We agonise over decisions and strategic direction, we think deeply about product direction, we care about the experience our customers get and the impact we have on our businesses. It’s like a chance bit of customer feedback that we end up devoting a two-year roadmap to.

Development Team Review 175

Development Team Review Technical Review Weak Development Team Vision 175

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Whichever methodology a team operates under will heavily influence how they work and communicate with one another.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

The Product Coalition

JUNE 24, 2021

our open-source data integration platform; 2 months later, we announced our $26M Series-A round led by Benchmark. In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team.

Feedback Software 119

Feedback Software Software Review User Testing Development Team Review 119

Mironov Consulting

FEBRUARY 9, 2023

 That the occasional response comes long after their urgent situation has resolved itself via lost deals or workaround solutions, with a less-than-helpful “not now” or “need more information” or “we’re sorry.  That  Or by hiring outside experts to teach them prioritization.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. You’ll meet some of our customers, including Wayne Stewart from Atlassian and Brian Lederman from Coda, as they explore the ways Intercom is helping them scale their businesses.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Mixpanel

DECEMBER 3, 2020

Customer experience. Every interaction, every message, every touchpoint matters to customers. If your product and marketing teams are the “brains” designing your experience, your technology stack is undoubtedly the “brawn” making it possible. . User segmentation . times more revenue than competitors.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Research Software 111

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

ProductPlan

AUGUST 12, 2024

As a proven solution for more than a decade, ProductPlan has helped 1000s of companies build more than 700,000 roadmaps and plan more 8,000,000 initiatives. A straightforward solution. A straightforward solution. Launch Checklist and Playbook Enable streamlined collaboration within the go-to-market team and launch stakeholders.

Reporting Tools 52

Reporting Tools Feedback Software Analytic Tools Data Visualization 52

Modus Create

JUNE 1, 2020

But one thing technology leaders need to ask themselves is, “what are the threats we face?” The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery.

Software Review 58

Software Review Technical Review Systems Review Development Team Review 58

People-First Product Leadership

MAY 14, 2025

As I waited to speak with the exec team, my mind buzzed with voices: You got this. As product leaders, we manage complex systems and stakeholders. Yet, the most crucial system is often our own mind. In product, we constantly navigate user needs, tech constraints, and business goals. The data is strong. That’s good.

Development Team Review 40

Development Team Review Weak Development Team Systems Review Technical Review 40

UX Studio: Product Management

JULY 5, 2021

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

JULY 5, 2022

There’s nothing better than having satisfied customers who are more than happy to use your product. It’s the Customer Success team’s role is to identify people who are less successful, and help them to learn and use your product better. What is SaaS customer success? What is SaaS customer success?

Feedback Software 52

Feedback Software Customer Experience User Friction User Testing 52

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Still, it’s possible that corporate priorities shifted, resources were cut or reallocated, or customers demanded urgent updates that put previously scheduled items on hold. Were customer relationships impacted? Regular roadmap reviews. Assess What has Changed So Far.

Development Team Review 92

Development Team Review Technical Review Customer Feedback Product Manager 92

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. When hiring product team members I’m also looking for adjectives and verbs that convey patience, curiosity, and a humble style. Are they team players?

Development Team Review 87

Development Team Review Weak Development Team User Testing Technical Review 87

Userpilot

JULY 25, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention specialist. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

NOVEMBER 8, 2022

VCs look for signals that you have the right product, in the right market, at the right time, with the right team at the helm. Stay away from flashy “vanity metrics” and focus on gathering deeper insights with value metrics. “The most important thing is seeing user activity grow within a product organically.”

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

ProductPlan

AUGUST 12, 2024

As a trusted solution for over a decade, ProductPlan has empowered thousands of companies to build more than 700,000 roadmaps and plan over 8,000,000 initiatives. Our best-in-class enterprise offering delivers a holistic and strategic product lifecycle planning solution—efficiently executed with an unparalleled customer experience !

Reporting Tools 40

Reporting Tools Feedback Software Analytic Tools Data Visualization 40

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. But here we are. We hosted a webinar with Slack on this topic. Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Userpilot

JULY 28, 2024

TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Their main job is to keep existing customers happy and prevent them from switching to a competitor. Based on data across hiring platforms like Glassdoor, Indeed, etc., Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Pragmatic Marketing

NOVEMBER 21, 2018

This article is based on information provided in our webinar, Customer Validation for Product Managers , with Centercode CEO Luke Freiler. One in two product managers manage customer tests, and another 21% are involved in their planning. Loop In the Teams Who Will Use Your Data. Treat those cooks like customers.

User Testing 70

User Testing Product Research Customer Experience Data Visualization 70

Sequent Learning

FEBRUARY 2, 2021

Product Management for Non-Software Products. JJ is also a serial entrepreneur, co-founding a healthcare technology company as well as a product development and talent management consultancy. Kanban boards, scrum masters, story points, development velocity, and so on. . Episode 67. With host JJ Rorie.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

Roy Madden

SEPTEMBER 29, 2017

At Feedly, we care passionately about the success of our customers. With more than 1,000 organizations relying on Feedly Teams for connecting to the content they need to accelerate research, marketing, and sales, we are growing our customer success team to continue to deliver a 7-star onboarding and support experience.

Development Team Review 41

Development Team Review User Testing Customer Feedback Customer Experience 41

DISQO

APRIL 13, 2017

When we looked back on the 2,000+ experiments that product teams have run on Alpha, we noted some of the challenges that they first had to overcome. Conceptually, most teams already buy into the value of experimentation and user insights, so that part was relatively easy. That’s precisely what the design sprint offers.

User Testing 56

User Testing Development Team Review Customer Feedback Product Research 56

The Product Coalition

MAY 18, 2016

My supervisors in different teams (I was in a management trainee rotational program) gave me two big projects. One project was about pre-IPO funding for which I had to do a lot of financial modeling, due diligence, and third party negotiation. Product manager is the title of a role in technology companies.

Technical Review 60

Technical Review Finance Research Software Feedback Software 60

Fearless Product

JANUARY 5, 2020

SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST? Are you a B2B product leader wondering how you can help the sales team achieve their targets while not backing your product team into corner? Share what was most useful to you by leaving a review. SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST?

Development Team Review 40

Development Team Review Technical Review B2B Feedback Software 40

Fearless Product

JANUARY 5, 2020

SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST? Are you a B2B product leader wondering how you can help the sales team achieve their targets while not backing your product team into corner? Share what was most useful to you by leaving a review. SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST?

Development Team Review 40

Development Team Review Technical Review B2B Feedback Software 40

Fearless Product

JANUARY 5, 2020

SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST? Are you a B2B product leader wondering how you can help the sales team achieve their targets while not backing your product team into corner? Share what was most useful to you by leaving a review. SHOULD THE SALES TEAM SELL FEATURES BEFORE THEY EXIST?

Development Team Review 40

Development Team Review Technical Review B2B Feedback Software 40

ProductPlan

NOVEMBER 11, 2019

Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Your product doesn’t exist in a vacuum, particularly if it’s part of a more extensive solution suite. Avoid vanity metrics.

Roadmap 87

Roadmap Data Visualization User Testing Technical Review 87