Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? What is a customer feedback solution? Step 1: Identify gaps in customer feedback and set goals.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Product Innovation Educators

JANUARY 13, 2025

This approach helped Doug build and sell an entire company based on insights from academic publications. The team conducted 72 tests in seven days, meticulously documenting each attempt. This insight led to test number 73, which became their breakthrough success and is now patented in 51 countries.

Research Software 267

Research Software User Testing Data Visualization Product Research 267

Productside

APRIL 2, 2025

Yet most product managers still rely on long documents, jargon-filled briefs, and clunky slide decks that dont land with the people who matter. PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Customers dont care about data structures. Run it by a few customers.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Product Innovation Educators

NOVEMBER 25, 2024

Atif brings valuable insights from a recent PDMA executive workshop where leaders discussed their real-world challenges with strategic decision making and innovation strategy. In this episode, he shares some insights from that workshop and his experience in product leadership.

Data Visualization 254

Data Visualization Research Software Weak Development Team Product Research 254

Productside

MARCH 3, 2025

Below, well walk you through their three-phase approach (observe, align, deliver), weave in key insights from the live Q&Awhere folks asked everything from What if my CEO micro-manages the roadmap? Document issues or friction points. If your buyer is another product manager, treat them like an external customer.

Product Research 177

Product Research Feedback Software Product Management Product Manager 177

Product Talk

DECEMBER 11, 2024

While Eva Spexard s work doesnt fit into the typical product mold, shes found ways of applying a continuous discovery mindset, including conducting customer interviews , building opportunity solution trees , and making iterative improvements over time. Nope, todays story involves a Head of Operations and People.

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Product Research Customer Experience User Testing Feedback Software 233

Product Innovation Educators

JANUARY 6, 2025

The company operated a software platform for their call center, managing customer communications while ensuring compliance with state regulations. As VP of Operations, Kim worked with third-party engineering consultants to improve the platform’s ROI and customer outcomes.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Product Talk

APRIL 16, 2025

Others assumed their users were all experienced developers. I ran into documentation that was incorrect. Do they pair program with their customers to understand where there are gaps in their documentation or their endpoint coverage? So I started by searching for a Teachable API and found some documentation.

Feedback Software 166

Feedback Software Product Research Customer Experience User Testing 166

UX Planet

JANUARY 18, 2025

Our goal is to create a more user-friendly and efficient application. We also emphasized the importance of well-defined product requirements documents (PRDs) to ensure everyone was on the samepage. The insights gained from this project will undoubtedly guide our future work and contribute to the ongoing improvement of BimeBazar.

Customer Feedback 105

Customer Feedback Systems Review Workshop UX 105

Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. This evolution offers valuable insights for product managers at all career stages.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

JULY 17, 2019

These days, many companies offer a knowledge base for their customers to use. The self-service aspect of knowledge bases makes them natural time-savers for users and businesses alike. It should be part of a larger customer success game plan to help your users achieve their goals through expert use of your tool.

User Testing 245

User Testing Customer Feedback Customer Experience Product Research 245

UX Planet

OCTOBER 28, 2024

Product design process cheatsheet by Prophecy Product Design Cheatsheet is a helpful document created by Prophecy that provides a step-by-step workflow for product development, focusing on 6 key stages of the design process. For instance, “ What are the major pain points for our users when using similar products ?”

User Testing 105

User Testing Product Research Data Visualization Research Software 105

DevelopmentCorporate

JUNE 2, 2025

How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Product Management University

NOVEMBER 14, 2024

Your job as a product manager is to make sure designers and engineers have crystal clear targets for customer value they can easily hit. Staples of the Product Manager Job Description Most product management job descriptions still list responsibilities for vision, strategy, customer discovery, growth mindset, thought leadership, etc.,

Product Management 147

Product Management Product Manager Product Research Management 147

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said “Never.”

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Product Research Data Visualization Customer Feedback Weak Development Team 290

The Product Guy

OCTOBER 9, 2018

It is customary for strategy documents to be living documents, and frequently modified as the product manager receives input and feedback from three main areas: the market as a whole, customers specifically, and voices from inside the company. consulting engineer, helping customers implement Chef’s products.

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Weak Development Team Product Strategy Strategy Development 326

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms.

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Demo Analytic Tools Feedback Software Research Software 103

Product Talk

OCTOBER 14, 2020

And then the product manager turns around, writes typically long requirements documents , and then hands that off to the rest of the team. The product manager gathers requirements, documents them, a designer creates a design based on those requirements, and the engineers build software based on those requirements. Tweet This.

Feedback Software 362

Feedback Software Product Research Product Management Product Manager 362

Userpilot

OCTOBER 19, 2024

A well-crafted release note can transform how you communicate product updates to your users. With the right release notes template, you can transform your software updates from snooze-fests into engaging content that keeps your users in the loop. Release notes are documents that accompany a new product or update release.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

UX Planet

SEPTEMBER 22, 2024

An ultimate approach to Design Documentation Managing projects efficiently is crucial to keep your work process moving smoothly. This is where a Design Documentation Notion Template comes into play. Why Use a Design Documentation Template? This part focuses on the user pain points or business challenges.

Document 105

Document Product Research User Testing Research Software 105

Product Innovation Educators

NOVEMBER 14, 2022

3:12] What insight or problem led you to create Tango? One of the barriers to high performance is creating documentation. The emotions associated with teams creating documentation, which is a conduit to sharing knowledge, were very negative. It takes a long time to create documentation. How could we make this passive?

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

Usersnap

FEBRUARY 24, 2025

The key isnt just understanding users but unlocking insights that lead to solutions they cant live without. Product discovery is critical in identifying workflows, pain points, and user goals that shape successful products. Using structured product discovery questions , teams uncover insights critical for success.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Product Talk

DECEMBER 1, 2021

We learn about where they are in their continuous discovery journey, which tools they’re using to support these new habits, and any lessons or insights they have gained from their experience. The question they sought to answer was simple: “What would user research at the squad level look like if it were easy to run?”

Product Research 334

Product Research Research Software Feedback Software User Testing 334

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

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User Friction Customer Experience Customer Feedback Analytic Tools 314

Product Talk

FEBRUARY 8, 2023

We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews. You may want to speak with existing customers or users. You might want to speak with former or prospective customers. Mohamed’s team runs continuous discovery with different customer segments.

Research Software 265

Research Software Feedback Software Analytic Tools Customer Communications 265

Lenny Rachitsky

NOVEMBER 19, 2024

The skills that make for great managers—providing clear, consistent feedback and articulating the difference between good and excellent—translate remarkably well to creating GPTs that can give your team nearly unlimited access to your insights. And while this may sound like a chore (who enjoys being graded?),

User Testing 129

User Testing Customer Feedback Feedback Software Reporting Tools 129

Userpilot

NOVEMBER 22, 2024

Ever feel like you’re missing a piece of the puzzle when it comes to understanding your users? You know what users are doing, but not why. This powerful tool allows you to see your website or web app through your users’ eyes. A session replay is a recreation of a user’s journey on a website or app.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

MAY 5, 2020

A feature owner who manages a major capability with which end users interact like search and navigation on an online retailer’s website. The role is not called product administrator, feature broker, product backlog manager, user story writer, or project manager—even though that’s sometimes how it is interpreted. Word is the product.

Feedback Software 392

Feedback Software Product Research Weak Development Team User Testing 392

Intercom, Inc.

AUGUST 4, 2021

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

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User Testing Customer Experience Customer Feedback Feedback Software 239

Product Innovation Educators

JUNE 12, 2023

Outside of her day job, she has guided many PdMs in reaching their career goals, and consequently, has good insights about the skills they need. Second is setting up the right funnels for access to users. We write a document that evolves over four to six weeks during which all of the leads from different teams contribute.

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User Testing Customer Feedback Product Management Product Manager 253

Melissa Perri

JANUARY 4, 2020

With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. We started seeing the need for product leadership, even at the largest of companies. -- 2011: "What is a user story?"

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

The Product Guy

MARCH 19, 2019

Roadmaps are altered by user feedback, new strategies and changing client needs. Help your team adapt and keep clients aligned with these documents, meetings, and conversations. In a recent live stream from one of our mentors of The Product Mentor , Andrew Hsu, lead a conversation on this topic.

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Roadmap Document User Testing Customer Feedback 345

Userpilot

JUNE 11, 2025

Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. Onboard and train users The average activation rate for medtech companies is 23.8%. Create tailored user journeys based on specific conditions. In our 2024 benchmark, Month-1 retention for healthcare sits at just 34.5% , fully 12.4

Customer Experience 66

Customer Experience Data Visualization Analytic Tools Feedback Software 66

The Product Guy

NOVEMBER 9, 2017

Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic. For more details about writing a good User Story, refer to this article. Enough talking. Rocket Booster.

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