ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! Although these steps were covered in our classes and workshops, they were not separately indicated on the framework.

Framework 97

Framework Workshop Blog Education 97

Reveal

NOVEMBER 1, 2023

Enter DIY Custom Visualizations, a transformative feature we’re thrilled to introduce on our platform. Whether you’re dealing with customer demographics, supply chain logistical management , financial data , or presenting to executives, clients, or colleagues, you can adapt the visualization to align with their needs.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools Reporting Tools 97

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 226

Product Strategy Strategy Research Software Customer Experience 226

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. A certain amount of downloads? A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! Although these steps were covered in our classes and workshops, they were not separately indicated on the framework.

Framework 52

Framework Workshop Blog Education 52

Userpilot

APRIL 30, 2024

Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Product Innovation Educators

SEPTEMBER 4, 2023

A four-layer framework to create a winning product strategy Today we are talking about creating product strategy. Bob believes that strategy is derived from a combination of experience, insight, and creativity. Often, companies approach me asking for help with their product strategy and they’re really focused on the roadmap.

Product Strategy 121

Product Strategy Strategy Weak Development Team Framework 121

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Q&A: Leveraging Mobile Customer Feedback to Drive Business Decisions. uses mobile customer feedback to make data-driven, cross-departmental decisions – specifically during coronavirus. VIDEO: Gap Inc.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

ProductPlan

JUNE 18, 2021

But if there’s one part of product management that needs IMPACT more than anywhere else, it’s roadmapping. Roadmaps set the tone for the coming months and years. Yet far too often, bug fixes, custom client requests, and features of dubious value take up valuable bandwidth. Laying the groundwork for a roadmap with IMPACT.

Roadmap 59

Roadmap User Testing Customer Feedback Vision 59

Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. For example, an app that has regularly had five million Daily Active Users drops to one million. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. The wave of agile transition projects, particularly in large, established organizations over recent years, has provided those frameworks with a tremendous tailwind. just to name a few. Think of “MVP.”)

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Product Innovation Educators

SEPTEMBER 5, 2022

Insights for product managers from a Scrum Master. One of the most powerful aspects of the Scrum framework is its emphasis on measuring things—in product development, measuring the value of the product. They measure the effort users put in but not the value users get out. The customer needs to give feedback.

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. Joining us for this episode is a CPO who shares some of the tools he uses, including roadmaps, metrics, and OKRs. Increasingly, CPOs are also thinking about the user experience strategy. 5:42] How do you use roadmaps? What is the solution?

Feedback Software 101

Feedback Software Data Visualization Customer Feedback Customer Experience 101

ProductPlan

APRIL 1, 2020

Some products get released multiple times per day or simultaneously present different experiences to various users. Users don’t want to download and install updates regularly, plus there’s often no guarantee users will even bother at all with the latest version. Product Roadmaps for Computer Software Product Managers.

Feedback Software 59

Feedback Software Reporting Tools Roadmap Data Visualization 59

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr. Playfulness pays off.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

MAY 17, 2022

There will always be changes, updates, and improvements that need to be implemented to improve user experience and keep products competitive. We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. This is a continuous journey. So let’s get started.

Feedback Software 87

Feedback Software User Testing Product Research Customer Feedback 87

Product Innovation Educators

FEBRUARY 20, 2023

The Product-Market Fit Pyramid is the key framework, and it has five layers that build on each other. Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer?

User Testing 102

User Testing Product Management Product Manager Data Visualization 102

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. By helping our audience—from sales and marketing to engineering and QA—connect with the customer problem, we will drive better outcomes. Meaningful.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Gainsight

FEBRUARY 21, 2020

Are you delivering a product experience your users want or are you just going through the motions? What makes companies like Slack and Amazon so successful is their dedication to their user’s needs (you might know it as “customer obsession”). The first step is to make sure that your product experience is optimized for the user.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

ProductPlan

MARCH 1, 2023

Product management teams will have their cadence and frameworks for planning, but typically it consists of some version of annual combined with quarterly planning. Furthermore, whatever the workflow is, it’s important to remember that product plans will change and evolve as new opportunities arise, and new insights are gathered.

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

Product Innovation Educators

JULY 3, 2023

With us is David Rogers, an expert on digital transformation, a member of the faculty at Columbia Business School, and the author of five books, including The Digital Transformation Roadmap. Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change.

Artificial Inteligence 107

Artificial Inteligence Leadership User Testing Feedback Software 107

Product Innovation Educators

NOVEMBER 21, 2022

In this framework, there are three types of communities: product, practice, and play. The Orbit community has users who come together to talk about how to more effectively use the tool. A community helps with product discovery, since you can get feedback easily. Who are my potential customers? Get specific with that.

Onboarding KPIs 84

Onboarding KPIs Customer Feedback Feedback Software Product Research 84

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority. The In-App Engagement Starter Kit.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

The Product Coalition

OCTOBER 27, 2020

TL; DR: The Cargo Cult Agile Checklist for Download You want to know the state of agility in your organization? Here we go: Download the checklist, distribute it generously among your colleagues, and run a quick poll. It will only take 5 minutes of their time–and then analyze their feedback. like all other agile frameworks?—?isn’t

Agile 98

Agile Fractional CTO User Testing Reporting Tools 98

The Product Coalition

DECEMBER 8, 2020

They cover the concept of the Product Owner role, product discovery, how to deal with external and internal stakeholders, product portfolio and product roadmap planning, and the Product Backlog refinement. that the product is providing to customers and the organization. You can sign up here and join 28k other subscribers.

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

Mind the Product

DECEMBER 24, 2019

Listening figures are going up and up every week, and to date the most downloaded podcast has been the chat we had with Melissa Perri. It included the opportunity to download Ryan’s free e-book, Shape Up – Stop Running In Circles and Ship Work That Matters. Janna Bastow’s post on ditching your product roadmap timeline went viral.

Travel 101

Travel Agile Download Framework 101

The Product Coalition

NOVEMBER 30, 2020

So far, this Product Owner interview guide has been downloaded more than 6,000 times. Download ’71 Scrum Product Owner Interview Questions to Avoid Hiring Agile Imposters’ 71 Product Owner Interview Questions Scrum is not a methodology but a framework. Do you want to get this article in your inbox? at the same time?—?the

Product Research 89

Product Research User Testing Research Software Feedback Software 89

Modus Create

FEBRUARY 16, 2022

The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report. Organizations that use innovation labs to solve real-world problems for potential customers will continue to gain value from them. .

Technical Review 143

Technical Review Research Software Reporting Tools Data Visualization 143

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I decided to join SAP , which was great, but there was a lot of user pain to observe. I joined the company as their director of user experience design. Tweet This.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. We conduct customer research and stakeholder alignment so we can figure out what matters. We can then choose a few items worthy of making the product roadmap rise to the top. The Downsides of Prioritization Frameworks.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

Product Innovation Educators

SEPTEMBER 2, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the “jobs-to-be-done” framework for better products. I’m a big fan of the jobs-to-be-done tool for deeply understanding customer problems and motivation.

Customer Feedback 48

Customer Feedback Product Management Product Manager Feedback Software 48

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Usually, you’ll have to fine-tune and customize this method to fit the context.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Revulytics

SEPTEMBER 7, 2017

One of the major advantages that SaaS delivers is really robust, consumable data on exactly what’s happening at the end-user level in a very efficient way. You can gain insight that helps you better shape product roadmaps, deliver on customer needs, and help you to serve as a partner on your customers’ innovation journeys.

Analytic Tools 85

Analytic Tools Feedback Software Data Visualization Reporting Tools 85