Userpilot

NOVEMBER 16, 2022

Onboarding users is an extremely tricky exercise. Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. Ready to dive in? Let’s get started! It needs careful thought.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 86

Data Visualization Analytic Tools User Testing Customer Experience 86

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. Start with mapping the customer journey. Let’s get started!

Analytic Tools 91

Analytic Tools Onboarding KPIs Research Software Feedback Software 91

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. Before you do so, however, validate them through user interviews, surveys , fake door tests , or prototype experiments. Start creating your weighted scoring model by listing all the options to evaluate.

Product Research 92

Product Research User Testing Customer Experience Research Software 92

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

APRIL 23, 2023

For each of them, you choose Goals, Actions, and Metrics. The Pirate/AARRR framework focuses on metrics at different stages of the customer journey: Acquisition, Activation, Retention, Referral, and Revenue. Defining and tracking counter metrics ensures you don’t neglect other aspects of product performance when focusing on your NSM.

Onboarding KPIs 82

Onboarding KPIs Framework Analytic Tools Feedback Software 82

Roman Pichler

DECEMBER 4, 2018

But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1]. Technical Debt and Your Product.

Feedback Software 252

Feedback Software User Testing Customer Experience Weak Development Team 252

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Mironov Consulting

JANUARY 24, 2024

  This is a recipe for failure: there are no generic product strategies or corporate strategies , and IMHO therefore no context-free prioritization models, metrics, or product goals.    Product management malpractice.     If these strategies don’t hang together, we each hang separately.

Strategy 119

Strategy Product Strategy Onboarding KPIs Data Visualization 119

The Product Coalition

MAY 11, 2022

Product knowledge covers your product’s benefits and limitations. Ben and Blair state, “the main goal is to know enough to empathize with your users/customers and to help create solutions to their problems”. Industry knowledge means having a deep understanding of your customers and your market’s unsolved problems.

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

ProductPlan

APRIL 25, 2023

Product managers own the vision, strategy, and roadmap for the product(s) they manage. This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. This includes freeing up product managers for other tasks.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

The Product Coalition

JANUARY 24, 2021

A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can?—?and So what goes into a product spec?

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

ProductPlan

JANUARY 5, 2023

These exercises build consensus around strategic imperatives. For this reason, your team should understand the difference between annual product planning and quarterly planning. Companies must react to changes in market dynamics, technology, and customer needs. This big-picture exercise may not put everything on the table.

Customer Experience 52

Customer Experience Roadmap Data Visualization Product launches 52

ProductPlan

APRIL 7, 2022

Maximizing the internal impact of a product launch requires some advanced planning before your product appears on shelves. Read on to learn how to make the most of product launch momentum. Product goals must be defined before launch—and likely much earlier in the product ideation and development process.

Product launches 59

Product launches Data Visualization User Testing Customer Experience 59

Bain Public

DECEMBER 8, 2020

In response to a Reddit question asking whether there are product roles that exist with a work-life balance, one user answered: "It depends. PMs at larger established companies (think FAANG) tend to have good work-life balance because the product org is usually large and established. a product company. Manage Yourself.

Weak Development Team 52

Weak Development Team User Testing Customer Feedback Customer Experience 52

Amplitude

DECEMBER 11, 2018

They’re more than just a feature factory; they’re co-owners of the product experience. They talk to customers. Building and being a product-oriented team isn’t without its challenges. themselves accountable to the same product metrics and product goals that the rest of the organization is responsible for.

Engineering 111

Engineering Onboarding KPIs User Testing Product Research 111

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And it was a really good workshop for us and also an exercise for us.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Mind the Product

JUNE 19, 2018

This second post on the methods we use at Onfido to help us think commercially and strategically looks at State of Product meetings. This meeting is an exercise in strategy, an opportunity to take stock of where your product is, where it fits within the wider market, and where it should go. User adoption. Profitability.

Data Visualization 89

Data Visualization Research Software Feedback Software User Testing 89

Userpilot

JULY 8, 2021

A product manager course for mid-career product managers should teach you things like ruthless feature prioritization and how to define and track product goals. Product Management Certification by Product School is a cohort-based course that gives you a certificate recognized by hiring managers globally.

User Testing 61

User Testing Research Software Analytic Tools Feedback Software 61

UX Studio

JULY 17, 2018

So Zsolt and I decided our primary goal for the kick-off would be to find the bottleneck between the users’ and the app’s goals. SMART Product Goals. User Journey featuring Jobs To Be Done. Does this exercise really help? How can we improve / alter this exercise? Next, select the activities.

Workshop 74

Workshop UX User Testing Research Software 74

The Product Guy

SEPTEMBER 6, 2019

That can mean a lot of things: the primary goals I set for myself were (1) use data better and more frequently to make decisions, (2) better understand & improve the relationship between UX/Design and Product in my organization, and (3) to launch my own side project but with the mindset of launching fast, learning, and improving quickly.

Data Visualization 74

Data Visualization Product Research Analytic Tools Feedback Software 74

Bain Public

MAY 24, 2019

But, the end result is engineers creating a product with "must have" features in which customers are not willing to pay. It is in these aspects of the customer experience that the company needs to over-deliver relative to competitors. Smart team members work hard to make what they think is the right decision.

Roadmap 40

Roadmap User Testing Research Software Customer Experience 40