Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. However, having convenient access to our finances at our fingertips doesn’t come without unique challenges. Increasing customer retention.

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Feedback Software Finance Reporting Tools Data Visualization 199

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance 147

Finance User Testing Feedback Software Research Software 147

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! We wanted to know: Are customers happier in the summer? When’s the best time to solicit feedback? Grumpier in the winter? Media/Entertainment.

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User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. 2021 Engagement Benchmarks for Finance Apps. Ratings and Reviews.

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Finance Feedback Software Research Software Systems Review 147

The Product Guy

FEBRUARY 27, 2020

The kiosks help thousands of customers by providing valuable information and generate a significant portion of the revenue for the company. The wondrous product was used by less than five percent of our entire user base. A risk is an uncertain event that may have both a positive or negative impact on a product.

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UX Planet

MAY 1, 2025

After years of digital innovation, many financial apps still drown users in dataand miss what really matters: how people feel about their money. At UXDA, we see a radically different path: by applying neuroscience and neuromarketing, weve found that tapping into users emotional motivations can transform their entire financial journey.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

UX Planet

FEBRUARY 6, 2025

This is the effect of Dopamine Banking, where finance meets emotions and entertainment, and every tap of your smartphone is engineered to delight and reward. Buckle up, because the future of finance just got exhilarating. Traditional banking often struggles to capture and maintain customer engagement. Wheres the brand identity?

Banking 76

Banking Data Visualization Customer Experience Feedback Software 76

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Analytics forwards starts with understanding user psychology. User journey map on Userpilot.

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Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Lenny Rachitsky

NOVEMBER 17, 2024

When pitching early ideas, pay attention to specific actions customers want to take, like asking about pricing or requesting to start a proof of value (POV). These are stronger indicators of interest that tell you they really want your product, versus general positive feedback. Listen now on Apple , Spotify , and YouTube.

Startups 98

Startups Feedback Software Product Strategy User Testing 98

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Arkenea

FEBRUARY 23, 2025

But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? And, how do you also tell the difference between what feedback to incorporate?

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User Testing Feedback Software Research Software Customer Feedback 98

Intercom, Inc.

OCTOBER 18, 2021

The SaaS industry is full of advice on the perfect product metrics to gauge your users’ activation, engagement, and interactions. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. Percentage of users who used a certain product feature.

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Data Visualization Analytic Tools User Testing Customer Experience 269

Alchemer Mobile

APRIL 22, 2021

Factors affecting these low retention rates could include ease of use, ability to easily switch to competitors, or budget cuts to finance consumer usage. When we layer on sentiment distribution, you can see the difference between negative, neutral, and positive sentiment across app store reviews.

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Data Visualization Reporting Tools Feedback Software Research Software 246

Product Innovation Educators

OCTOBER 3, 2022

They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders. You have to understand finance, technology, and customers. 11:49] How did your customer interaction skills help you along your journey to CPO?

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Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

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Travel Feedback Software Data Visualization Reporting Tools 211

Userpilot

DECEMBER 7, 2023

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business. What are data-driven insights?

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Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Pandemic-driven lockdowns had a positive impact on interactions for Retail and eCommerce apps. Interactions and Response Rates.

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Feedback Software Research Software User Testing Systems Review 232

The Product Coalition

JULY 8, 2021

Photo by Morgan Housel on Unsplash The language is the substance absorbing information from the epochs, reflecting social trends and giving a profound insight into things happening to us, humans, today. What about the future of finance? Modern finance is being swayed not only by numbers but also by words.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Product Innovation Educators

MAY 24, 2021

How product managers can solve positioning, packaging, and pricing for their products. He is the Head of Product Marketing at Narvar, an enterprise-grade customer engagement platform for retailers. Follow the PPP hierarchy: First solve positioning, then packaging, then pricing. Our guest is Ajit Ghuman.

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Product Research Differentiation Customer Feedback Enterprise 211

Mind the Product

FEBRUARY 5, 2019

For many consumer packaged goods (CPG) companies, product teams report to marketing, sales, finance, or strategy leads. Whereas, startups and SMBs (small to medium-sized businesses) frequently position their product teams in their own department. But are Those Your Users’ Priorities? Different Teams, Different Priorities.

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User Testing Product Marketing Marketing Product Research 183

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s talk about how to use AI where it matters most.

Reporting Tools 147

Reporting Tools Data Visualization Research Software Artificial Inteligence 147

The Product Coalition

NOVEMBER 10, 2020

One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?” Users thus engage in a much more personalized and effective experience.

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Feedback Software User Testing Customer Feedback Customer Experience 158

BrainMates

JULY 9, 2025

It explores the common points of friction with Finance, Engineering, Sales, and Support — and offers practical ways to address their concerns. Finance worries about margins and capital discipline. Customer support lives at the coalface of usability pain and broken promises. How to respond: Bring finance in early.

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Data Visualization Product Research Reporting Tools Strategy 40

Mind the Product

JANUARY 17, 2018

A good BPM knows that their users do not have fixed preferences. They know their users make different decisions depending on the design and context of an experience. They understand that giving users all the choices and information can be burdensome rather than welcome. A good BPM is not afraid to be paternalistic.

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Data Visualization Product Management Product Manager User Testing 160

Userpilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? How to improve your NPS score to get more loyal customers. Detractors (0 to 6) – These are unhappy customers with a negative sentiment toward your brand. Then keep reading!

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Data Visualization Customer Feedback Feedback Software Analytic Tools 98

The Product Coalition

MARCH 25, 2022

People quickly went digital and understood that finances don’t always require personal presence. At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Their purpose is simple: to let users store their finances and make payments.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Coalition

JUNE 25, 2023

Delivering Happiness: Zappos’ Core Values and the Power of Customer Experience Source: zappos.com We all know that giving better customer service in your business is important. In all companies, I worked so far, having great customer service was one of the core values, but we were not able to stand by it for long.

Customer Experience 143

Customer Experience User Testing Customer Feedback Books 143

The Product Coalition

OCTOBER 25, 2023

Deciphering Bitcoin ETFs: Spot vs. Futures — Insights and Expectations Table of Contents ∘ The Evolving Role of Cryptocurrency in Investment ∘ Bitcoin Exchange-Traded Funds (ETFs): An Overview ∘ Bitcoin ETF Types ∘ Benefits and Drawbacks of Bitcoin ETFs ∘ Crypto ETF Development — How to Launch a Crypto ETF like Bitcoin ETF? ∘

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Customer Feedback Reporting Tools Technical Review Research Software 147

The Product Coalition

FEBRUARY 15, 2024

Moreover, it can unlock valuable insights from data, facilitating better decision-making and enhancing overall performance. From personalized customer experiences to predictive analytics, the impact of GenAI is tangible and far-reaching. Personalized customer experiences The modern era demands personalized interactions.

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Generative AI Data Visualization Reporting Tools Research Software 145

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

APRIL 24, 2025

You’ll help define the most relevant local payment methods to build (breadth) and aspects of payment methods to invest in (depth) to deliver the best outcomes for Stripe users. A professional with strong analytical skills, capable of leveraging data insights to drive strategic decisions. Who would be the best fit for this job?

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Research Software Analytic Tools Feedback Software Customer Communications 52

The Product Coalition

AUGUST 24, 2021

Many of those companies would spend that money on building their software without sufficiently interacting with their customers. However, since the initial investments were usually not enough for customer acquisition, startups needed additional funding to grow their operations.

User Testing 158

User Testing Development Customer Experience Product Research 158

Intercom, Inc.

FEBRUARY 2, 2022

Seeking feedback at various stages of a project helps avoid bottlenecks and silos, and ultimately drives business impact. That means acknowledging the needs of your audience or customers, and the ways this work will impact them – both positively and negatively. At Intercom, we believe in the power of sharing cross-functionally.

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