Product Innovation Educators

FEBRUARY 17, 2025

She shared insights from her experience leading product teams at various organizational scales and helping companies transform their product vision into measurable business growth. This evolution offers valuable insights for product managers at all career stages.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

NOVEMBER 17, 2021

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. All of these improvements come directly from feedback from you, our customers, so we can help you to support and engage your customers like never before. Customer feedback: Hello!

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

NOVEMBER 6, 2024

The following content is from our new e-guide, Customer Feedback in the Digital Era. With such rapid changes, now is the time to assess the impact of these transformations on customer experience and consider how to maintain a customer-obsessed approach in a digital-first business landscape. Let’s get started!

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Userpilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

AUGUST 17, 2024

It allows gyms, yoga studios, spas, outdoor centers, and personal trainers to streamline day-to-day operations: admin, finance, and customer care. Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

OCTOBER 31, 2024

Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points. Improves product-market fit through actionable insights. Lack of team resources.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Before we discuss the steps for creating interactive demos, let’s explain some of the benefits so you can see why this marketing asset is not a waste of resources.

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Demo Analytic Tools Feedback Software Research Software 103

Userpilot

MAY 30, 2025

You aim to extract meaningful insights to improve app performance and user engagement. My process for choosing the right mobile app metrics Now, lets get straight to business and go over my process for choosing metrics that help you derive actionable insights. Tracking mobile app performance metrics can feel daunting.

Onboarding KPIs 88

Onboarding KPIs Feedback Software Analytic Tools Research Software 88

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Userpilot

DECEMBER 31, 2024

Lets be honestsupporting your users can feel overwhelming at times. Youre constantly juggling tickets, FAQs, and feedback, all while trying to provide a frictionless experience. Its no small task, especially when your users expect fast, easy answers right at their fingertips. moment faster.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

User Testing 62

User Testing Data Visualization Customer Feedback Product Research 62

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans. Create mobile surveys in seconds with Userpilot.

Customer Feedback 75

Customer Feedback User Testing Feedback Software Customer Experience 75

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. Ever wondered why some eCommerce websites seem to effortlessly turn casual browsers into loyal customers while others struggle to keep visitors engaged?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. What isUX UX is about understanding user behaviour. UX is not about pushing the users to the finish line in the fastest time possible. Just look at Googles mantra: Focus on the user, and all else will follow.

UX 105

UX Customer Experience Feedback Software User Testing 105

Userpilot

OCTOBER 10, 2024

Can you imagine what the ideal SaaS customer onboarding process looks like? When done well, it can be the difference between a user becoming a loyal customer or churning after the first week. The SaaS user onboarding process is the guidance that users go through from the moment they sign up for a software product.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. By understanding these factors, market research can provide insight into the feasibility and the best approach for marketing a product.

User Testing 158

User Testing Product Research Data Visualization Customer Feedback 158

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

Userpilot

JUNE 10, 2024

TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include: User-Centered Design. Accessibility.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Testing 111

User Testing Customer Experience Analytic Tools Research Software 111

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. Control and freedom for users.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

UX Planet

MAY 27, 2025

Because todays users wont waittheres always a smarter, faster and more useful app waiting to take itsplace. Written by Alex Kreger and UXDA team Industry Disruption UXDA has witnessed how quickly markets can shift when a more compelling digital experience arrives: Netflixs streaming overtook Blockbusters rentalmodel. billion in 2020.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Product Innovation Educators

SEPTEMBER 9, 2024

We spot important ideas, uncover customer needs, turn concepts into products or features, and work to increase market share. Introduction: The Role of Product Managers in Innovation As product managers, we’re at the forefront of innovation in our companies. But there’s more to innovation than just creating new products.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

UX Planet

OCTOBER 24, 2024

BMC components Customer segments: Different groups of people or organizations that your business aims to serve. Value propositions : The products or services that create value for each customer segment. Channels: How your company communicates with and reaches its customer segments to deliver the value proposition.

User Testing 105

User Testing Product Research Data Visualization Research Software 105

Userpilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

MAY 28, 2025

As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Meanwhile, your users churn because they find the app confusing. Userpilot doesnt just show you what users are doing. Userpilot Mobile landing page.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software User Testing 82

The Product Guy

OCTOBER 2, 2016

I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. The ability of a PM to pull ideas from everyone and filter them to meet customer needs is truly the mark of someone who knows what they’re doing. SOFT SKILLS > HARD SKILLS.

Product Research 367

Product Research User Testing Product Manager Product Management 367

The Product Guy

MAY 3, 2018

Moving from product concepts to execution requires the steady guidance of a product manager to listen and understand the needs and wants of the organization, the teams involved, and the users for whom the product is being built. Without that vital component progress becomes hindered by a bottleneck of resources. Establishing value.

User Testing 277

User Testing Customer Experience Product Manager Product Management 277

Userpilot

NOVEMBER 17, 2024

You can gather all the user feedback or behavioral data you want or even generate tons of Google Analytics reports. Kevin has almost a decade of experience working at some of the world’s most innovative software companies. He observes his customers, he knows their habits (who buys Duff Beer on Fridays?),

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

UX Planet

NOVEMBER 18, 2024

At various touchpoints throughout the process, different resources are assigned to assist the citizen in renewing their license. These resources might include IT support staff who ensure the online system is functioning correctly, customer service representatives who handle inquiries, and administrative staff who manage the documentation.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Customer Effort Score (CES). Customer experience.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105