Alchemer Mobile

NOVEMBER 18, 2020

Prior to her time in fintech, she founded two connected car startups focused on car app development and the future of transportation. In 2020, digital transformation changed from a feature on the roadmap to a means of survival. Q: What holds companies back from prioritizing their investment in mobile customer experience?

Customer Experience 246

Customer Experience User Friction Data Visualization Transportation 246

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Innovation Educators

JUNE 24, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test.

Customer Feedback 121

Customer Feedback User Testing Artificial Inteligence Product Manager 121

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 98

User Testing Customer Feedback Research Software Feedback Software 98

ProductPlan

MAY 5, 2022

Whenever you build or update a product roadmap, you’ll need to weigh the costs and benefits of several competing goals. Common examples include: Targeting new user personas. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. Listen to your users.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Product Judgment is obtained through direct experiences with customers. What exactly is it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Mind the Product

SEPTEMBER 4, 2017

You’ll find platforms across many industries, from transportation to book publishing. Platform product managers must think about longer-term roadmaps, manage multiple stakeholders – including developers – and keep the big picture in mind. What is the value proposition for your customers? Value Proposition.

Analytic Tools 135

Analytic Tools Feedback Software Data Visualization Technical Review 135

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Inputs from users can also be submitted in real-time to ChatGPT in order to receive a generated response.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

The Product Coalition

SEPTEMBER 7, 2023

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. In cities plagued by traffic jams, Uber introduced motorbike taxis as a quicker, more efficient means of transport.

User Testing 143

User Testing Development Product Research Feedback Software 143

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. As product managers and leaders, though, we also have to think about how the crisis has changed the needs of our users/customers. What’s suddenly different about our customers’ economics or downstream markets or priorities?

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Product Talk

NOVEMBER 16, 2022

Because it was a permanent install, we also became a beta test site for new software updates, so I was filing bug reports and giving feedback and opinions about the software. It’s a B2B company that offers voice communication to teams in industries like hospitality, retail, transportation, logistics, and security. It was a great fit.

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? What Are CABs?

Customer Experience 91

Customer Experience Analytic Tools Data Visualization Research Software 91

UX Studio: Product Management

MAY 23, 2018

TRIGO Group offers quality solutions, mainly focusing on the automotive, aerospace and other transport industries. The UX researcher held responsibility mainly for finding user needs (mostly usability wise) and aligning the needs with the business goals. But it does more: it makes the experience easy and informative for the user.

User Testing 96

User Testing UX Research Software Product Research 96

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Pragmatic Marketing

NOVEMBER 16, 2019

revolutionized the direct transportation market. Laura Jones is head of product marketing at Uber and recently participated in an AMA on influencing the product roadmap via Sharebird , a place to see how people at top companies do product marketing. Influencing the Roadmap. Managing the Function.

Product Marketing 70

Product Marketing Reporting Tools Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

revolutionized the direct transportation market. Laura Jones is head of product marketing at Uber and recently participated in an AMA on influencing the product roadmap via Sharebird , a place to see how people at top companies do product marketing. Influencing the Roadmap. Managing the Function.

Product Marketing 70

Product Marketing Reporting Tools Marketing Research Software 70

ProductPlan

JUNE 14, 2022

The goal of the product vision is to align stakeholders and drive the product roadmap. Amazon : To be earth’s most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. Uber : Transportation as reliable as running water, everywhere for everyone.

Vision 59

Vision Product Strategy Strategy Feedback Software 59

UX Studio: Product Management

JULY 12, 2021

An award-winning global agency with broad expertise, including user-centric eCommerce web design. One of our most treasured collaborations in the past was designing a custom eCommerce website for a high-end fashion store. Strategic brand communication with custom web design delivered by eCommerce web designers and developers.

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. The Product Strategy: How We’ve Helped Blaise Transit. cities since January 2020.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

Centercode

APRIL 16, 2019

I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. I’m sharing this experience (with his blessing) because it provides some insight for other product and program managers who have questions about identifying key beta program metrics.

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

Bain Public

NOVEMBER 29, 2020

Furthermore, as the population in urban cities increases, public transportation and a number of other mobility options becomes vital. Uber, Lift, electric scooters, bike-sharing, public transport etc.) Also, if you have any feedback or criticism about this article, then shoot us an email info@bainpublic.com. over owning a car.

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

PMLesson's Ace the PM Interview

DECEMBER 11, 2018

My role was to go out to customer sites to understand how our technology could solve their needs. I loved that I could speak with customers and then bring back the customer feedback to the team. Who is my customer? What do your "customers" think or care about? Product Roadmaps Relaunched by C.

Feedback Software 65

Feedback Software Product Manager Product Management Transportation 65

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? Were you engaging with your customers? Who else at the company was engaging with your customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

ProductPlan

SEPTEMBER 1, 2022

We pack our bags, select our mode of transportation, and set off with no intention of deviating from the plan. We expend additional resources and political capital, eroding the faith and trust our colleagues, superiors, and customers placed in us. Infuse the Product Roadmap with the Product Vision. Those aren’t trivial matters.

Vision 59

Vision Roadmap Product Research Customer Experience 59

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Bain Public

MAY 29, 2020

The right mentoring and coaching support facilitates a startup’s transformation and enables roadmap planning and execution, without straying from the ultimate vision and goal. They determine the vision and build a roadmap that will lead their team on a path to achieving goals. In fact, 83.9% Startup founder?

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

The Product Coalition

JULY 10, 2019

At the Hands-on Agile meetups before, we tried as a common theme everyone can relate to Berlin’s public transport system. There is a chance that someone might gain new insights into how to solve the challenge at hand this way.) Due to time constraints, we also had to skip Min Specs and the User Experience Fishbowl.

Workshop 60

Workshop Systems Review Customer Experience Agile 60

Bain Public

AUGUST 14, 2021

It’s more important than ever to set a viable business model with roadmap strategies that contribute to decreasing the likelihood of future climate hazards while legitimizing immediate revenue. We’re always thinking of how roadmaps evolve while validating revenue streams. Finding the Solution.

Analytic Tools 52

Analytic Tools Feedback Software Startups Data Visualization 52

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Manager Product Management 52

Arkenea

MARCH 15, 2025

An interoperable system performs these tasks without any user intervention. Foundational Level Interoperability Foundational interoperability (also known as simple transport) creates the foundation for healthcare data exchange between disparate systems by defining the integration and compatibility criteria required to share and exchange data.

Healthcare 52

Healthcare Reporting Tools Analytic Tools Software Review 52

eG Innovations

NOVEMBER 30, 2021

Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. Multimedia processing, however, can quickly send the end-user experience south. User launches Microsoft Teams.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Andrew Chen

NOVEMBER 15, 2021

These types of products benefit from “network effects” — that they become more useful as more users engage. But underneath its deceptively basic user interface was a complex, global operation required to sustain the business. This is why they grow to be so powerful, and valuable. TK paced around the room again. “No,

Books 63

Books Research Software Reporting Tools Technical Review 63

Pragmatic Marketing

MAY 4, 2020

Forget everything you thought you knew about Customer Advisory Boards (CABs). The coronavirus and our response to it has put these face-to-face meetings on hold at a time when product leaders need perspective and guidance from their most important customers. Who Are Your Strategic Customers? What Are CABs?

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

Product Talk

MAY 7, 2025

Our discovery champion, Gary Clift , saw that the new version of his companys API was falling short of customer expectations. The company had built several generations of APIs, but had not had success decommissioning older technology and moving customers to the new version. By the way, were continuing to source more stories like Garys.

Reporting Tools 187

Reporting Tools Research Software Feedback Software User Testing 187