UX Planet

MAY 25, 2025

Instrumentation & RecruitmentSetting the Stage for Effective User Interviews Part 2 (of 5) of the UX Research Playbook series Previously in Part 1 of The UX Research Playbook series, we explored how to set UX research up for success by crafting well-defined research goals within a structured framework.

User Testing

UX Planet

JULY 29, 2025

Ideation’s importance lies in its ability to focus on users, bring diverse viewpoints together for more inclusive solutions, and strengthen a sense of ownership and commitment among team members. User focus. The problem Despite heavy emphasis on user research, ideation remains the most undervalued stage of human-centered design.

Customer Experience

Product Management University

NOVEMBER 14, 2024

Your job as a product manager is to make sure designers and engineers have crystal clear targets for customer value they can easily hit. Staples of the Product Manager Job Description Most product management job descriptions still list responsibilities for vision, strategy, customer discovery, growth mindset, thought leadership, etc.,

Product Management

UX Planet

JANUARY 18, 2025

Our goal is to create a more user-friendly and efficient application. We conducted joint workshops to discuss trade-offs, explore alternative solutions, and ensure everyone understood the projects scope and constraints. This is an ongoing challenge, as were working within tight deadlines and with limited resources.

Customer Feedback

The Product Manager Coach Blog

MARCH 4, 2025

But when you build strong relationships, you create alignment, accelerate decision-making, and drive better results for your users and your business. For more insights on navigating your new role effectively, check out Strategies for Success in a New PM Role. Invite Stakeholders to User Sessions: Let them hear directly from customers.

Customer Feedback

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization

The Basics of Product Management

JUNE 21, 2025

Tell me about a time you managed a difficult stakeholder Situation: A senior exec wanted a feature that conflicted with user feedback. Task: Align the roadmap with both business and user needs. Action: Facilitated a workshop to align on goals and presented data-backed alternatives.

Product Research

Usersnap

JUNE 26, 2025

Discovery is the process of researching, understanding user problems, and validating ideas before building solutions. The discovery phase is essential for ensuring that teams focus on real customer/user needs and avoid building unwanted features. Become a value-driven PM. Product Team Health Check: Are You Even Aligned?

Product Research

People-First Product Leadership

NOVEMBER 5, 2024

Building on my previous post on Product Sense , at my Reforge workshop on Sharpening Product Sense , I revealed how top product minds transform market whispers into winning decisions. This guide breaks down the essentials: Customer Insight, Market Analysis, Organizational Impact, and Technical Mastery. The secret?

Product Research

Lenny Rachitsky

JANUARY 19, 2025

Wait until you have: Strong product-market fit At least $1 million in ARR Enough user data to run meaningful experiments Self-serve revenue (for product-led companies) A growth team cannot fix a declining business. Hire advisors who’ve been there before and can offer insights you wouldn’t get otherwise.

User Testing

Gainsight

APRIL 15, 2025

Welcome to the grandestor Grande-ist stage of Customer Success: Pulse 2025! On May 28th and 29th, Gainsight invites you to transform into students of Shiz University in the land of Oz, where innovation and ambition will meet at the intersection of customer success.

Reporting Tools

Usersnap

MAY 14, 2025

Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue. By conducting product discovery, teams can validate ideas, gather feedback, and make informed decisions about product development.

Product Research

Gainsight

FEBRUARY 27, 2025

For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents. Over the past 20 years, she has dedicated herself to the world of Customer Success and Customer Experience.

Data Visualization

Gainsight

JULY 31, 2025

When your Customer Success team starts feeling like Bill Murray in Groundhog Day— reliving the same onboarding questions, delivering the same training sessions, and answering the same support tickets day after day, it’s not an extreme case of déjà vu. Signals You’re Ready to Scale Are your customer webinars at capacity within minutes?

Customer Experience

Tyner Blain

APRIL 20, 2025

I have a bit of a history with the concept of ‘good enough’, from satisficing in sprint planning (2008) to Kano analysis for product managers (2009) to trying not to miss the mark in problem solving (2012) to understanding intent and satisfying customer needs (2014). The value is in solving the problem.

Systems Review

UX Planet

FEBRUARY 12, 2025

It doesnt merely attract users and creates a convenient, good-looking product. SaaS UX/UI design aims to capture and retain users, teach them how to use the product, simplify complex processes, and create competitive advantages. User experience becomes the key driver. Users dont want to spend time learning how to use a program.

Data Visualization

Lenny Rachitsky

JUNE 10, 2025

You can also book Colin for one-day team workshops with your team. It’s now more common than not for product teams to use v0, Bolt, Replit, or Lovable to build a quick prototype to share their ideas and get feedback. All components should be custom-made to match the screenshot as closely as possible.

Customer Experience

Business Acumen Institute

NOVEMBER 15, 2024

The Business Acumen for Project Managers : Tailored specifically for project managers, this book provides insights into applying business acumen to project management. The Product Manager’s Survival Guide, 2e : Gain practical advice and insights to excel as a product manager.

Books

Lenny Rachitsky

JANUARY 21, 2025

Today, with insights from over 6,500 of you (thank you! Notion and Slack are the CRM and customer support surprises. And as you’ll see below in the section on switching tools, users aren’t happy about using Teams. Two hypotheses: People do not think highly of the Teams user experience. ” survey.

Data Visualization

Product Innovation Educators

JANUARY 27, 2025

Bruce’s research, highlighted in the groundbreaking book Serial Innovators revealed fascinating insights into these exceptional team members. Bruce shared valuable insights about combining traditional innovation approaches with more unconventional methods. Characteristics of Serial Innovators What sets these individuals apart?

Research Software

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Some mostly focused on the users rather than the technical side of things. A product leader ready to take on a challenge to grow a long-standing underdog product.

Analytic Tools

UX Planet

JULY 17, 2025

It’s summarising workshops, writing user stories, translating content, analysing tone of voice, creating templates, and speeding up research. And yet, as we continued discussing AI, one thing became clear: AI is already influencing user experience, but content designers aren’t always at the table when these tools are developed.

Research Software

UX Planet

JUNE 13, 2025

Moving into more business-oriented roles may require you to shift your perspective away from a user-first — or reconcile conflicting approaches. Meanwhile, product managers prefer Lean and MVP thinking, which focuses on building a minimal version, releasing it, and iterating based on feedback. (3)

User Testing

Gainsight

JULY 8, 2025

Last month at Gainsight’s Pulse conference, professionals from customer success, community management, and product experience gathered to explore the future of their fields. Among the many highlights was a workshop hosted by Seth Wylie, Gainsight’s Principal of Enterprise AI Transformation.

ChatGPT

Business Acumen Institute

NOVEMBER 7, 2024

Also, when others are involved and they see you as a person who’s done their homework (research and data-gathering, analyzing, and garnering insights), you may be a sought out advisor. In the business world, we research to understand customers and customer needs to identify and solve problems and deliver a unique value proposition.

Product Research

Productside

APRIL 4, 2025

You also serve customers around the world, which means different needs and expectations. Recently, I visited China and saw how our users there interacted with our productsit was completely different from what we see in Europe or Latam. Feedback is critical. Do they mention customer needs? Its hardbut its also exciting.

Leadership

Business Acumen Institute

SEPTEMBER 18, 2023

And, the research is done sometimes to the workshops I deliver. So we have technical solutions that don’t necessarily solve a customer problem. Maybe they didn’t build enough capacity for the number of new users for a business application because they didn’t understand the business forecast.

Data Visualization

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research

The Product Guy

MARCH 14, 2017

We like to get painful user problems to solve. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

User Testing

The Product Coalition

JULY 2, 2022

Last month I had the privilege of participating in SVPG’s ‘Coach the Coaches’ workshop in Europe. After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. I soon found out that I was going to be the only one from Israel attending the workshop.

Workshop

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Discuss development progress and user feedback on the latest product increments.

Product Management

Product Talk

APRIL 17, 2024

She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery. I know in a lot of feature factories, product teams don’t engage with customers that often. Were they engaging with customers?

Product Research

Product Innovation Educators

MARCH 11, 2024

There are four key things that Design Thinking helps me accomplish: Getting closer to the customer Turning insights from customer research into action Driving collaboration Experimenting and iterating Design Thinking is a common framework that helps me communicate with other folks and get everybody on the same page. [5:09]

User Testing

Mind the Product

JUNE 26, 2017

Even something as simple as user registration raises questions: can social networks be used to sign in? What should users see if they already have an account? Here’s an example from a project Convivio ran with a recruitment startup with a business model based on user referrals. Which ones? What if they make a mistake?

User Testing

eG Innovations

JUNE 10, 2025

From FY25 onward, eG Innovations Korea will no longer operate through a general distributor, but instead will receive orders and provide technical support directly to partner companies. During the session, we introduced six key feature updates available with eG Enterprise v7.5:

Technical Review

Mind the Product

APRIL 29, 2019

My career has been focused in media: I’ve worked at news organizations that have had over 20 million users a month (and some with more than 20 million users a day!). How do you write personas to match that many users? Take time to research your user base and identify themes outside just demographics or location.

User Testing

Roman Pichler

APRIL 4, 2023

For example, ensure that the individual’s role and responsibilities are clear; help the person grow as a product professional, be it by coaching and mentoring them or by encouraging them to attend training courses; offer clear and helpful feedback and hold them accountable for meeting agreed goals. Offer advice and feedback.

Feedback Software