Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 30, 2022

The short answer is: with product dashboards! In the article, we’re looking at how to build effective product manager dashboards and the key metrics we may want to populate them with at different stages of the product lifecycle. We also explore tools for building product dashboards and data analysis. Let’s get to it.

Data Visualization 98

Data Visualization Dashboard Analytic Tools Onboarding KPIs 98

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Expansion Revenue & Upgrades dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. When a mParticle customer creates an event in their app, the events forward to Apptentive. Apptimize specializes in A/B testing.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. User engagement dashboard tools to consider: Userpilot, Amplitude, and Mixpanel.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Carousels are multi-step screens that introduce features and walk users through key actions. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. Then, you can craft concise, targeted messages that keep the user engaged.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

DECEMBER 13, 2022

A product analytics dashboard helps you visualize user behavior, so you can make informed decisions on how to improve product engagement. In this article, we cover the following: Why you need an analytics dashboard. The types of metrics to track in your dashboard. The most common analytics dashboards in SaaS.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Dashboard 98

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making. You should leverage customer data to trigger real-time communication, like personalizing your in-app messages and guides using segmentation.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

UX Planet

MAY 1, 2025

Whenever a user meets a milestoneno matter how smallfinancial app interfaces could provide micro-celebrations, such as quick animations or congratulatory messages. Simple design changes, such as curating product options and reducing clutter, empower users and help them avoid feeling overwhelmed.

Banking 59

Banking Customer Experience Data Visualization User Testing 59

Intercom, Inc.

MARCH 31, 2021

It provides a fast, easy, and delightful experience for your customers too as they can join the call directly from the Messenger. Twitter and Facebook apps automatically pull your direct messages into the Inbox. Support metrics on their own are just numbers on a dashboard. 5 principles for an empathetic, human response.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Userpilot

MAY 23, 2024

User engagement rate. Customer satisfaction score (CSAT). Customer lifetime value (LTV). Userpilot offers 4 predesigned analytics dashboards for tracking important metrics in one place: Product Usage , New Users Activation , Core Feature Engagement, and User Retention dashboard. Churn rate.

Data Visualization 105

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 105

Userpilot

MAY 17, 2025

Userpilot analytics dashboards can help you add relevant metrics and keep an eye on any changes that may occur. Userpilots Analytics dashboards. Breakdown of 12 mobile app user journeys: What works and what doesnt I examined a dozen high-growth mobile apps to see where they delight users or lose value.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Userpilot

JULY 2, 2024

Tracking customer behavior improves marketing, enhances user experience , and boosts customer satisfaction and loyalty. Segment customers by demographics and usage to personalize experiences. This boosts satisfaction and retention with tailored messages and offers. Segmenting users in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Customer Feedback 105

Userpilot

MARCH 30, 2025

Key features explained As I mentioned, Pendo Mobile offers several key features to help businesses improve user engagement , track behavior, and collect feedback. Multi-screen walkthroughs that users can swipe through. Dashboards. You can track key metrics on mobile engagement with custom dashboards. CSAT surveys.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Prevention of potential churn among existing customers by identifying and addressing them beforehand.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Intercom, Inc.

MARCH 10, 2020

The best chatbots drastically reduce the number of questions that your team has to answer without sacrificing your customer satisfaction. Our recently launched Resolution Bot helps us tackle 4% of all customer issues, which translates to $400,000 saved annually. -->. Proactive support.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

FEBRUARY 12, 2025

You log into your dashboard, check your DAU/MAU ratio, and see an upward trend. Think about Duolingos streak feature users log in daily, but are they actually engaged or just avoiding losing their streak? User engagement measures how actively users interact with features but doesnt indicate whether they return.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 2, 2024

User behavior and user journey analytics : Userpilot. No-code tool for event tracking, reports, and custom dashboards. Product and web analytics for user behavior insights. Behavioral data analysis with an interactive dashboard. Customer relationship management tools : HubSpot CRM. User feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Intercom, Inc.

MAY 13, 2022

Distribution software that routes customers to specific call centers based on the region from which they’re calling. Customer relationship management dashboards that provide reporting functions. You’ll likely need a combination of call center software to best meet your customers’ needs. Call recording tools.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Experience 118

Userpilot

MARCH 5, 2025

Sprout Social – best tools for tracking customer behavior across socials. InMoment – the best AI-based customer feedback analytics software. Data visualization reports: Summarize user interactions in visual data like clear, interactive charts to see user patterns, spot trends, and highlight areas for improvement.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 31, 2023

Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption. Pendo dashboard. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

JULY 9, 2024

Customer.io : Best for mapping out the entire customer journey, collecting customer feedback, and sending personalized messages. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. ChurnZero dashboard.

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

JULY 16, 2024

Providing a great product experience helps SaaS companies reduce churn and improve product management metrics like customer satisfaction and customer lifetime value. Not to be confused with customer experience , which is broader and envelops all interactions a user has with your company, not only those specific to the product.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Research 105

Userpilot

JANUARY 3, 2023

A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging. Collect user feedback at every stage of the customer lifecycle. Proactively monitor customer satisfaction. Identify patterns in customer behavior. Baremetrics dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Amplitude journey report.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JUNE 5, 2024

TL;DR Customer retention software is an umbrella term for various applications that enable SaaS teams to improve customer satisfaction , reduce customer churn, build stronger customer relationships , and secure a stable revenue stream. Better yet, good retention can actually make it easier to acquire new customers.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105