Userpilot

DECEMBER 31, 2024

Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data. NPS response tagging for analyzing qualitative feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 30, 2025

Create and customize mobile carousels in Userpilot. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required 3. Customer effort score (CES) : To measure ease of use. Customer satisfaction (CSAT) : To rate specific interactions.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In the last four years, Wayne and his team have experienced first-hand what it’s like to transition from a small startup to an enterprise organization.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

MAY 18, 2022

Pendo is a platform that helps enterprises improve user onboarding and get in-app analytics and customer feedback. You can’t measure user satisfaction with Pendo Feedback. The Pendo Feedback module isn’t available for free users. Despite its high cost, Pendo Feedback cannot collect user satisfaction data.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

NOVEMBER 16, 2022

It helps you understand the drivers of customer behavior , have a better understanding of customer requirements , and identify frictions points and areas of improvement. To capture customer data from different sources, you can use key customer touchpoints , track customer interactions, and use heatmaps.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Feedback Software 98

The Product Guy

NOVEMBER 15, 2019

As part of The Product Mentor programme I wanted to explore if, and how, encouraging better customer research & engagement could be an effective strategy to help reduce the extent to which issues are not found until they reach production, so that we can reduce costs and improve customer satisfaction. Better Decisions.

Product Research 186

Product Research User Testing Research Software Feedback Software 186

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. UX metrics help measure user experience and assess how well users are connecting with your products using UX metrics.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. ChurnZero : Best for reducing churn , identifying customer needs, and increasing retention. Gainsight Customer Success : Best for enterprise-level customer success management. new user, power user), in-app behaviors (e.g.,

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Alchemer Mobile

NOVEMBER 28, 2023

Increase Revenue and Customer Retention with the Oracle Cloud Initiator The Alchemer Workflow Oracle Cloud Initiator enables you to listen to events that take place across Oracle’s ecosystem of cloud-based enterprise tools, such as CRM, ERP, HCM, supply chain, sales automation, and commerce. Ready to start?

Reporting Tools 130

Reporting Tools Feedback Software User Testing Customer Feedback 130

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Enterprise: This plan features custom pricing that fits your needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

AUGUST 7, 2024

The key steps for defining product depth include identifying core products and user segments , listing various features, creating versions, setting pricing, and regularly adjusting based on feedback. Schedule a Userpilot demo and see how you can get started. Imagine that Salesforce has 5 pricing editions, 6 add-ons, and 3 user types.

Feedback Software 105

Feedback Software Analytic Tools Definition User Testing 105

Userpilot

MAY 23, 2024

TL;DR Customer experience (CX) refers to all customer interactions with a brand, covering every touchpoint from initial discovery to renewal. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy. Book the demo!

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Customer Satisfaction 52

Userpilot

MARCH 4, 2025

Best suited for SaaS companies focused on user journey optimization rather than pure infrastructure monitoring. Pricing Starter: From $249/month (billed annually) Growth: From $799/month (billed annually) Enterprise: Custom pricing based on advanced needs. Contact us or book a demo to check it out.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MAY 29, 2024

Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required Who is Nir Eyal? ” Nir’s work focuses on how technology and products can be designed to create positive habits in users. To help with this, Nir adapts the Hook model for enterprise companies in this article.

Books 105

Books Research Software User Testing Customer Experience 105

Userpilot

JUNE 26, 2024

If you’re interested in learning more customer success tips and tricks or seeing these strategies in action, schedule a Userpilot demo today to see how our team can help. Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required 1. When : Available on demand.

Webinar 105

Webinar Customer Feedback Feedback Software Customer Experience 105

Userpilot

APRIL 16, 2025

Resource centers (in-app): are embedded in your product to deliver contextual help when users need it. It typically includes features like interactive walkthroughs that help UX designers and marketing teams improve customer satisfaction, drive feature adoption, and reduce time spent on routine customer requests.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. Enterprise: Custom pricing and usage limits.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JULY 22, 2024

A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. Book a demo to learn how Userpilot can help you successfully execute the different phases of your expansion plan. Book a demo today to learn more.

Research Software 103

Research Software Feedback Software Analytic Tools User Testing 103

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Get a Userpilot Demo and learn more. You’re in the right place.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

MARCH 30, 2025

However, based on user feedback and industry discussions, its well known that Pendo is an expensive tool with a complex pricing structure. The cost depends on several factors, including: Number of MAUs (Monthly Active Users). The more users you track, the more you pay. Including custom follow-up questions based on score.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

OCTOBER 24, 2022

When used at regular intervals, it helps you understand how satisfaction and loyalty change throughout their customer journey. Calculate your Net Promoter Score and measure customer loyalty. This will allow you to survey users who have real experience with your product and provide an accurate response to the NPS question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

DECEMBER 31, 2024

In this post, well explore the top Hotjar alternatives redefining how teams collect user insights. From startups to enterprise-level tools, well break down the options, highlight their strengths, and help you find the best fit for your business. Userpilot Best for: Mid-size and enterprise SaaS businesses G2 rating: 4.6

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

FEBRUARY 22, 2024

To build a customer communication strategy, you’ll need to create user personas , build consistent brand messaging , develop channel-specific strategies, and set up omnichannel communication capabilities. Collect customer feedback to improve your customer communication strategy.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

JUNE 2, 2024

Want to improve user activation and product-led growth? Get a demo. Try Userpilot and Take Your Product-Led Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is product-led growth? Product-led growth is a business strategy that makes products the main source of customer attraction.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

APRIL 19, 2022

Net Promoter Score (NPS) surveys provide a good metric to gauge customer loyalty and product performance. Only Pendo customers on the Pro and Enterprise plans have access to the NPS feature. The Pro plan allows only one integration, but you can have up to three integrations on the Enterprise plan.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Enterprise. Path analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 25, 2021

Increase customer loyalty and word of mouth by acting on feedback. Without feedback, you won’t know when users are not happy and couldn’t proactively act on data. Collecting customer satisfaction feedback surveys such as NPS will help you identify promoters and detractors and what’s making them happy or not.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

JULY 31, 2023

To see how it works, book the demo! Pendo allows SaaS businesses to track user engagement and in-app behavior to better understand their needs and wants. Collect and analyze user feedback to assess user satisfaction levels and understand the ‘why’ behind their actions. What is Pendo? Pendo Roadmaps.

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

JULY 29, 2024

Customer feedback surveys , triggered by tools like Userpilot, collect consistent quantitative data, providing reliable numerical insights into customer satisfaction and experiences. Product analytics tools track user interactions and feature usage , offering insights into user behavior and improving the user experience.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JUNE 21, 2024

It helps organizations onboard customers and employees, drive product adoption , and optimize user experiences. SAP is a major software company offering solutions for enterprise resource planning, supply chain management, human capital management, and other business areas across multiple industries. CRM and Customer Experience.

Analytic Tools 103

Analytic Tools Data Visualization Customer Experience Customer Feedback 103

Userpilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. Userpilot can help you track in-app user activity and collect user feedback.

Customer Feedback 104

Customer Feedback Customer Experience Data Visualization User Testing 104

Userpilot

APRIL 26, 2024

To build in-app activations that enhance your product, boost retention, and see how your users interact with your tool in one single place, try Userpilot. Get a demo. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer tracking software?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105